AAMCO Transmissions & Total Car Care

Reviews 3

RE

Renee II

Quality: Horrendous - Poor April 18, 2011, I paid Inglewood AAMCO $2,465.93 to fix my transmission. When AAMCO returned my car, the car was leaking transmission fluid and still kicking hard at 30 and 50 miles per hour. In the process of fixing my transmission, mechanic and owner informed me of other work they found that needed attention. I paid for all other work as I was told the needed work was urgent. Of course, in the meantime, my transmission continued to leak and kick. I repeatedly took my car back to AAMCO. They have the records to prove the number of times Ive taken my car back to them over and over and over again. I once took my car to them and was given a loaner for an entire month while they worked on my transmission. And subsequently, every time I took my car back it was for the transmission fluid leak and hard kicking at 30 and 50 mph. In a whole month, they couldnt stop the transmission fluid from leaking out. Another thing I noticed was their inability to retain mechanics. My car was worked on by no less than--if not more than--4 different mechanics. A friend of mine once worked for this particular AAMCO shop and was told he would be let go if he couldn’t keep his uniform clean. My friend told me the owner was more concerned with dirt on the mechanics uniform than he was with workmanship. My friend checked my car out for me, and one of the things he found was that the wiring had been completely messed up. He said I needed a new wiring-harness due to the carnage AAMCO made of the wires. Oh, and lying on his back, on the ground, under my car, outside of my house, my friend stopped the transmission leak, late last summer, 2012. My last encounter with AAMCO happened when I, again, took my car in for kicking and leaking (prior to friend fixing leak). They kept my car for about a week, making me pay for a rental car. My car was then returned to me with over-heating problems. My car had no over-heating problems prior to or throughout my AAMCO experience until that day. Without the owners knowledge, the mechanic told me to bring my car back in, and in less than 60 seconds (knowing he had caused the over-heating problem), he went directly to the problem and corrected it. AAMCO use to offer a life-time warranty. Now they only offer an 18 month warranty, keeping you coming back over and over until the warranty is no longer effective. I was told, in a most snooty manner, that I was "extended every courtesy." Well, I would prefer AAMCO keep their courtesy and just fix my transmission for which they were paid $2,465.93. Im told that for that kind of money, I could have had a brand new transmission put into my 1994 Volkswagen Jetta, plus a rebuilt engine. These guys do shoddy, sloppy, careless, reckless, unprofessional work, taking your money while the owner smiles and offers you "every courtesy." Today Ive found that due to the kicking and jolting my transmission has been doing since I first went to AAMCO (and then leaving on a bad note) that all the transmission fluid leaked out of my car overnight and will not hold any new fluid. It just pours straight through to the ground. Im lodging my complaints with AAMCOs corporate office and with the California Attorney Generals office. My advice to anyone looking at AAMCO for transmission work: Save yourself the aggravation and take your car to a place that cares more about their work than the dirt on their workmens uniforms. In these poor economic times of job scarcity, what exactly does it take to keep a good mechanic? Its likely that at AAMCO, the mechanic that starts the work on your car will not be the same mechanic finishing said work. Who exactly can you hold accountable--other than the owner? He knows absolutely nothing about the work his mechanics perform. Well, now that Ive spent $2,465.93 for the repair of my car, I find myself taking the bus to work.

DE

Deborah Embry

I would definitely stay away from this place! I originally brought my car here because the dealer told me I needed a new transmission on my Lexus GS 300 and it would cost me a lot to repair since it was out of warranty. I decided to go with AAMCO because they specialize in transmissions and they provide a warranty. The manager Derick is very nice and courteous BUT, everyone at this establishment is SHADY!! They are not trustworthy and very incompetent. Yes, they did fix my transmission, not sure if they replaced or repaired everything the we discussed and I paid for but, I should have known something was wrong when I went to pick up my car. They had no idea what time I was coming and when I drove up, my car was running, windows down and nobody in the car. When I inquired why, they said they were getting it ready for me - Yeah Right! When I went to the store and came out I see why - My car wouldnt start! When I called Derreck, the first thing he said was "We didnt do anything to your battery! If you want I can send a tow truck at a discount." Well, I have AAA and when they came out they said my battery was completely drained like someone left the radio or lights on. I hadnt had my car for over a week so not only did they drain my battery, they wanted me to pay for the tow to bring it back to them. Also, when I went back for the check up, they tried to tell me other things that were wrong with my car and they could fix it for a "discount" but, when I took my car to two other shops just to verify, they said there was absolutely nothing wrong with my car and that I was mis-informed by AAMCO. No I wasnt "mis-informed", they were trying to RIP ME OFF! I did call the corporate office to make a complaint. I would not recommend this place at all.

IK

Ike Okwuoma

The transmission on my Nissan Armada 4x4 broke down and I decided to go AAMCO branch in Inglewood Calif. They took time to explain the diagnostic report that was generated after using their computerized equipment to diagnose what the problem was. They explained to me the problem Im having and what they were going to do to rebuild/fix it..They fixed my transmission and did a very goo work, such that my car is now driving like a brand new car. The gears are now changing correctly, has full power and there is no leaks. I was particularly impressed with the high level of support and superior customer service given to me by the manager, Derrick. He was very understanding and personally drove my car many times to make sure everything was fine. Jessy and the other workmen each drove the car to make sure everything.is working fine. When they couldnt finish with the adjustments and it was late, Derrick provided me a car to drive home and kept the car until mine was ready. That was real CUSTOMER CARE, I was asked to to drive the car and come back after 10 days so they recheck the car and make sure that I was completely satisfied. And they gave me 1 year warranty. I was very impressed with the quality of work that they did, satisfied with their customer service care and the detailed information they me in order to make an informed decision about the repairs to choose for my car. Derrick and Jessy as well as the other workmen there really satisfied and I want to use this forum to extend my gratitude to them. I am one satisfied customer.

Other organizations