Public Storage

22992 El Pacifico Dr, Laguna Hills, CA 92653, USA

Address:	22992 El Pacifico Dr, Laguna Hills, CA 92653, USA
Phone:	+1 949-667-6175
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 31

Reviews 18

Curious Productions

Got set up very quickly by "A" Quang, a really nice employee. I had ordered one of the smallest units but A sensed I might need more space. He immediately showed me the unit I had ordered and then showed me another unit that had higher ceilings and would definitely fit more stuff. The difference in price was around $10/mo or so but definitely worth it. Had A not showed me that other unit, we would have been up a creek on move day. Very happy with the location and service. *** PT II: We just cleared out our storage space because we finally had space in our garage. The move out and customer service was as smooth as the move in. At one point, I couldnt get our 16 foot truck around a turn. Aaron, the property manager (I think), came out, helped show me best way to get out of the squeeze, then guided me all the way through the nearest exit. Just really friendly, quality staff. Good experience from move in to move out.

James Thompson

I came in to transfer into a smaller storage space. Mark was extremely courteous and patient in trying to find me the right location. I visit my unit frequently and he made sure my new unit was close the my old one. I was outside moving stuff from my 10by20 space into my new 10by5, he saw I was working and sweating like a dog. So he came out and brought me a bottle of water!! When I asked him for a second one he said he didnt have anymore that he had brought the one he had given me from home!!!! He said I could refill it in the office of need be. The location is old but the customer service here is top notch!!! Highly recommend it.

Britny Heitman

Just got our storage unit today, it was super easy and cheaper than the units we have rented in the past. E quang (who i believe is one of the property managers) is very nice helpful and knowledgeable, also great at multi tasking (not only was he helping me he was helping other customers promptly as well). The units are very secured but easy for customers to access, sometimes it just good old fashioned customer service that makes the consumer happy (its hard to find these days). If you are looking for a unit -go here they have great deals and find a storage that fits YOUR storage needs not overcharging you for an oversized unit.

Greyson Jones

updated review: I was excited to move in at an introductory rate of half off. My units door wasnt wide enough, so they upgraded me to a bigger unit, with a bigger price tag. I went from 60 bucks a month to 230. Literally overnight. They didnt honor my half off price either. I asked the manager to look at my price and call me. She said 3 different times she would talk to her boss and call me. No call, and the gentleman that works the front desk is not helpful, and not nice. Getting my stuff out of here asap. Dont waste your time or money.

Tom Hennessy

Ive always heard that renting storage space can be a daunting task! I did my du-diligence and found the best reviews and great price at this location. They are the only one that has long hours (6a-9p) and open 7 days a week. Aaron, the manager was so helpful in explaining the dos and donts and showing me around the place, I feel my things will be safe here and you cant beat the price. Id highly recommend, in your research, to stop by and talk with Aaron, hes very knowledgeable.

Meara Buehne

Move-in and Move-in were very easy and straight forward using their online system. Their online payment system is also easy. The area is safe and there is a decent amount of space for trucks (but not a huge amount of space). The walls and doors of the storage units are not completely sealed between units and to parts of the outside so be aware that bugs can get in so dont have anything that might attract them.

Stephanie Martinez

We were first time storage unit-users when we got our space last week and both Aaron and Abdullah were very helpful in answering all our questions and explaining the process. We got a very good deal for the unit because we booked it online before going in, so I definitely recommend doing that if possible. The actual storage space was clean and easy to access. No issues, great experience!

Annette McLain

Ashley is excellent at product knowledge and customer service. She answered all my questions before I asked them. She was also friendly and efficient. I never had such a great experience renting a storage unit before. I also loved the option of finding a unit online & saving money, while expediting the in person paperwork process go even faster. -Annette

pingnan huang

This is my first time lease storage. Location manager, Aaron, was great and VERY helpful to clearly explain all questions I had. He showed me all different size storage on different area and gave me advice how to arrange my stuff. I felt very comfortable making my storage choice at this location. Aaron made the process very easy and smoothly.

DREAM Animal Rescue

The staff was nice and very helpful. I was only upset by the insurance requirement that was NEVER stated until I signed up to rent the unit. Disclosure, disclosure, disclosure! I have reviewed this with my insurance company and can get it much cheaper through them but I was never given that chance because I did not know until it was too late!

Conrado Montales

Extremely satisfied with the attention to detail and professional service provided by both Ashley and Aaron. Both were friendly, courteous and very helpful throughout the whole process of renting a unit. The facilities are clean, tidy and well maintained. Would not hesitate to come back and do business again in the near future.

Jim Curwood

Jude is an awesome guy and great help, unlike any other storage place, he makes you feel welcomed and speaks to you like a person should. Ive had my best experience here. Other places are like zombies without should who hate their job. Recommend coming here. - Antonio p.s. using my works account to give credit. i never do this

John Howell

Thank you Ashley for providing great customer service! You truly go above and beyond! Every time I come here Ashley has a smile on her face and is always pleasant and ready to help me out! The property is always well maintained and clean and the pricing is very reasonable! Anyone looking for storage this is the place!

Jennifer Gonzalez

Ashley was great. Our experience at public storage was great from beginning to end. They were able to work with us and our needs . Ashley was of such great help in working with me and getting my things. So great full to her:)))

Jenna Vargas

Ashley and Ronnie helped me find the right storage unit size and answered all my questions. They made the process super easy renting a storage unit and also followed up promptly which really helped during my move. Thank you !

Laurie Manger

The storage facility was great- clean and easy to move furniture in and out since it is 1 floor. Aaron was always very helpful and friendly! If I need a storage unit again, I will definitely use this facility!

Rory McKnight

The staff there have been very kind and courteous. They made the signup very easy and painless! The facility is always clean and the grounds area spotless. I only wish the hours were extended to 10 or 11 pm.

Jesse Dorman

I was helped by Aaron and he was super helpful and easy to talk to. I like that all the storage is on the bottom floor which means it is all very easy to access. Great service, Great space, Easy access.