US Post Office
| Address: | 24552 Raymond Way, Lake Forest, CA 92630, USA |
| Phone: | +1 949-837-1222 |
| Site: | usps.com |
| Rating: | 2.5 |
| Working: | 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 10AM–3PM Closed |
Location
Photos 1
Reviews 9
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Craigs Email
The post master Judy. Who got promoted?? Was a bad postmaster to the people. You have a problem, the main post office said go speak to the post master at the local post office. Good luck, she would never come, she would tell others to pretend to be the postmaster, even if she was standing behind them. The employees hate her. Now for the last issue I had at the post office. I had shipped 3 packaged express mail guaranteed delivery next day by a certain time. Not delivered till the day after. So, the post office is to give refund due to "Guaranteed." 1)the employee laughed and thought it was funny the package took a day longer than promised. 2) the employee did not want to give refund . I called over that minutes post master who was supposed to be the employees boss. He told her to give me a refund. 3) she then argued with her boss to NOT give me a refund. I was not scamming anything, I was getting a refund on service not provided as promised and was even guaranteed deliver in a certain time. Th manager Judy failed to train the employees properly.
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Ellie Clark
Whenever I need to ship a package or have a question, everyone who works there is super nice and informative. I wish I had nothing bad to say about this post office but..because of my experience when I needed a passport, my opinion changed. The lady doing the passports practically sent me on a goose chase with everything I needed. She wouldnt tell me all that I needed at once even when I would ask her directly EVERYTHING i needed. She would just say, "bring (this paper) with you" and cut me off. About my third time there she would finally take my picture! BUT ofc theres a but... She told me to take my glasses off??? Now after my internet was fixed I looked this up before I went to the post office... If your eyeglasses are prescription, you DONT take them off for your photo. I even told her that but she told me to take them off anyway! I couldnt believe it! Now i have to take them off every time i show my passport at the airport! It was ridiculous and I never want to go through that again!
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Anonymous User
time after time i experienced rude attitude from some of the people that work there. first bad experience happened when i called to check on a package, first they let the phone ring eternally without picking up, this is during business hours, then when someone finally picked up, put me on hold, and eventually hung up on me. there was another similar incident after that. then most recently, when i walked in to mail an overnight express mail, the vietnamese lady kept cutting me off and repeating herself without even listening to my questions..one most important question was i wanted to know if it would get delivered without a signature, she just rolled her eyes and said yes, and guess what, she failed to tell me that i needed to check on the label to waive the signature, needless to say, my important mail wasnt able to be delievered and the recipient was going overseas the next day and missed it after all. i just wish i could take back the money and time and go to UPS or FedEx instead.
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Qiuzhan Li
The passport clerk is very very rude. They dont have a copier machine so the person in line ahead of us reminded us to run to nearby Staples to get a photo copy of our drivers license. While my husband was already on his way, I asked the clerk if there were any other document that she needed a photocopy. She treated me as if I am interrupting her and refused to tell me. So I called my husband back. As a result, we had to run to Staple again just to get the drivers license photo copied. The India accent clerk was very condescending and impatient. We have applied for passport for a lot of times. This is by far the worst experience. BTW, nobody answers the phone in this place. I had to run to that office a day before just to check for the weekend hour for the passport service.
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Margot McCormack
we are new to this area and found this location which has VERY confusing signs how to get into the parking lot. we came from El Toro and saw the sign One Way directing us PAST that drive way, making us go around the corner to find another One Way or DO NOT ENTER sign there. ???? the painted signs direct you the right way but the signs on the post are wrong. we ended up using the exit as the entrance which made the locals mad, but what were we supposed to do. CHANGE ALL THE SIGNS ASAP at the street and remove the sign inside that entrance that makes no sense either. I wish I could send you pictures. On a positive note, the clerks are very efficient and friendly and since we know now how to get into the parking lot we will be back
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Larry LaCost, Jr.
Add me to the list of 1 stars with this post office. SLOW and leaves mail to businesses when businesses are closed on a Sunday! For ANYONE to then have their package, that includes their private information, to become stolen... which actually happened. Danny, the PostMaster of all people in the Lake Forest station, had no regrets and defended the carrier for leaving a package... by the way, the business Im referring to is a UPS store and I lease a PO Box... been there for years. What ashame that this post office has ZERO ethics, ZERO interest in making the wrong right and ZERO compassion for a probable case of identity theft.
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jawz07R1
Apparently only Rude people themselves write reviews when they have nothing good to say about places and are always in a hurry. Good luck with the DMV. I on the other hand had a great experience. They were very nice and polite, taking their time with my issues sending a couple large packages to Germany. I had no idea how the process worked getting such large packages across the "Big Lake, but the father and daughter team took their time to help me with the size and weight of the packages, since it makes a big difference price wise when mailing to Europe. Thank you again for your help and Im definitely coming back here.
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Anonymous User
Not very friendly. Employees more concerned about closing up than helping patrons.The Asian gentlemen that helped me was actually talking to his supervisor asking them to close the doors and complaining that he wanted to go home already. He even questioned why I drew arrows on my shipping box. I advised him that this was done to let the carrier know that I wanted the box upright because the items on top could possibly be damaged if placed upside down. He didnt seem to like that and said, " there are no guarantees that my item would not get damaged." I told him I knew that but the arrows were just drawn as a suggestion.
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Sam Kurd
DELIVERED - WHERE IS IT? I HAD RECEIVED NOTIFICATION VIA EMAIL THAT A PRODUCT I PURCHASED WAS DELIVERED AND/OR LEFT ON MY FRONT DOOR. B.S. NOTHING WAS LEFT! THIS WAS at 12:20 PM when I got the message. At 1:15, the mail man was delivering the mail - thats when he showed up. I asked him about the package and he said he did not have it. Didnt even give a damn and continued to talk on his phone! WHAT KIND OF MORONS does the post office hire? NOW I AM OUT A PRODUCT AND ITS COST! THE SELLER SAYS "SORRY, WAS DELIVERED!" IS THE POST OFFICE STEALING NOW??????