El Pollo Loco

Address:	5935 South St, Lakewood, CA 90713, USA
Phone:	+1 562-925-5644
Site:	elpolloloco.com
Rating:	3.5
Working:	9:30AM–11PM 9:30AM–11PM 9:30AM–11PM 9:30AM–11PM 9:30AM–11PM 9:30AM–11PM 9:30AM–10PM

Location

Photos 100

Reviews 32

Rodney S

That avocado salsa, though. I could bathe in it. I could dab some behind my ears as an eau de toilette. I could start an IV drip with it. The avocado salsa most likely contains preservatives that I try to avoid, but I dont care. Its a surprise the toilet doesnt turn neon green after Ive had El Pollo Loco. My, my. A makeover has done wonders for you, El Pollo Loco. With a more attractive décor & seating, this location looks more welcoming. However, I dont like moving the salsa bar from a center island to the left of the restaurant next to the soda. Reason being the crowd that forms, pushing & shoving for cup after cup of pico de gallo, house salsa and that, oh yeah, avocado salsa. The former center island was great because customers can stock up on salsa from both sides, reducing the wait. Now, I literally have to taser hapless victims to get my years supply of salsa. During my last visit, the order machine broke & customers had to give back their receipts so the staff could complete the orders. Being an easy going fella, I wasnt in a hurry & didnt mind waiting a little longer for my food. When I eventually gathered my food, I was given 2 free pieces of chicken due to the wait. Woohoo! I just came up, baby! Besides that aberration, service has been good when Ive visited. Because the small salsa cups arent enough for me, I ask for the large salsa cups. For those wanting to dine in, plenty of table seating. Parking is in private lot shared by Churchs, UFC gym, Thai Villa & other busineses. Trying the new menu items, such as the bowls & burritos, with mixed results, I know I cant go wrong with El Pollo Locos chicken. Thats what keeps me coming back. And go back I will, coupon held in my tenderlovin hand. Just please dont get mad at me if the staff has to restock the avocado & pico de gallo salsa after me ;p Recommend! NOMNOMNOMNOMNOMNOMNOMNOMNOMNOMNOM

Amanda Fussell

This was a horrible experience. My family has been coming to this location for years & this was the first time there has been an issue. We waited at the drive thru for several minutes with no one in front of us. No one took our order. Eventually a employee walked up to the drive thru & started yelling into the mic at the person on the other end. She had to call her name multiple times before there was a response. After she took our order we pulled up to the window. The lady at the window told us that we confused her with how we ordered & was rude. We got salads without enough dressing & when we asked for more, she told us it would be an extra change. Very happy with this experience. The least she could have done was give us some stupid dressing & tell us to have a nice night.

Beverlee Perez

Very stingy with on my salad and my husbands original bowl..Did not get my complete order..Clerk was rude when I asked about getting something I with my meal..Where was the chicken 3 little pieces and I mean 3 little pieces..Night shift leader was cocky cannot read orders very well..

Nena F

Food is ok but customer service is awful. Maria the "so called manager" is so rude and condescending. She has a thick accent and doesnt understand what is being said to her. She screams at her workers in front of customers and seems angry all the time.

Sara Marie Cogdill

No dressings for salads or utensils. My order was wrong and I didnt get a receipt. When I called and told the manager that both the things I ordered were wrong he said he would only replace one because I did not have a receipt. Terrible service

Carlos Corona

After pollo loco renovated they have been a filthy place to eat, employees dont clean tables floor or restrooms, salsas place is REALLY bad even if ask to get more they took long to replenish really sad

Lauryn Teller

Ok experience. Food is good, I like their chicken and will probably be back again. Thanks for always being there when Im hungry El Pollo Loco!

Juan Manrique

My order incorrect..missing the beans & talk to the manager which she just give me in a little cup (salsa) it was not right.

Brian Smith

It seems like all of the workers are miserable and when I bought my 3 piece they only gave me 2, will not me returning

Steven Hansen

fast cheap. what more can you say. Pretty much the Go TO place for us when we have to eat fast food on the road

Maria Escatel

Exselente comida y buen servicio

Moses A.

If you try to change your diet and star including some vegetables.This is a good place to star.