Wheel Works

15553 Los Gatos Blvd, Los Gatos, CA 95032, USA

Address:	15553 Los Gatos Blvd, Los Gatos, CA 95032, USA
Phone:	+1 408-560-7304
Site:	local.wheelworks.net
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 18

Reviews 9

Anonymous User

Read This First! Terrible Service! I have been to this store several times but it now has new manager. The customer service is now terrible. I would say that everything seems fine at this store until you have a problem, then watch out. I would recommend the Goodyear store next door instead. The tires for my truck are cheaper there and wheel alignment is $30 less and customer service is much better. The problems started when I took my porsche 911 in to Wheel Works for new tires. I usually only go to dealer for service but they have stopped weekend service so I thought I would try this shop and not have to deal with it during the week . BIG MISTAKE!! After warning them in advance to be very careful and not scratch the wheels that cost $2000 each; when I came to pick up the car they regretted to inform me that they had made a big scratch in the right rear wheel. They said that they would fix it but needed to set up an appointment for a specialist to come in. I waited a week and no call so I went back and they again promised to call when they had it set up. I have been back several more times and it is now 9 months waiting. In the meantime I bought tires for my daughters Ford Explorer and brought up the issue again with the manager. He again promised to fix it and appologized for delay. Now this weekend, 9 months after the problem, I took my truck in for alignment and again brought up the issue. The new manager could find no record in his files and then tried to tell me that the wheels were probably already scratched when I brought the car in. They were no longer willing to fix the problem and were rude as well. This is not the kind of service I expect after spending over $3000 on tires at this store in the last year. Needless to say they are not getting any more of my business.

Stephanie Roodhouse

Last Sunday afternoon I drove my car to the car wash and was informed I had a nail in my tire and low air pressure. Worried I would not be able to get this fixed in time for my Monday commute, I started dialing tire stores nearby. The first store I called informed me they were booked for the afternoon and couldnt help me. Then I called Wheel Works and Liam told me they were booked with appointments throughout the afternoon, but if I wanted to bring my car in and leave it for an hour and a half he would make sure it was fixed before they closed. Thats the response I was hoping to hear! When my husband and I arrived at the shop, Liam greeted us in a friendly manner, took a look at the car, and confirmed they would be able to plug the puncture by 5. We ended up sitting in their air conditioned waiting room in a comfortable chair watching the 49ers game until it was fixed. I was impressed by Liams level of customer service as he interacted with other customers. It was clear this is a tire company that made a corporate decision to differentiate by delivering an excellent customer experience. Even their credit card swipe machines had a message about how important customer satisfaction was to them. I found this on their web site, "Customer satisfaction is simply not good enough, rather guest enthusiasm must be the goal." Liam and Wheel Works in Los Gatos delivered. I had an outstanding experience and here I am on Saturday morning after the work week is over, still thinking about it. Wheel Works will definitely be the first I call I make next time.

Sharon Baab

My recent experience at Wheel Works in Los Gatos was the worst experience of my life. I had received a quote two days ago for 4 tires with mount/balance, alignment and tax for my Audi Q5. When I arrived for my 2 hour appointment the manager ask me if I wanted alignment. When I told him the quote I received included alignment he told me that was not correct since my appointment was not for sufficient time to do alignment. When I told him I was given a 2 hour appointment and they advertise 55 minutes he became combative. He never once asked me about my price quote. I felt like I was in a bait and switch on pricing and he was using appointment time as an excuse. He continued to increase his anger and told me I could get my tires done elsewhere. My family has taken our other three cars to this wheel works location over past 15 and have always felt they provided great service. I would avoid this wheel works location until there is a change in management. This manager has a lot of anger and does not focus on the customer.

Robert Zehner

I ordered tires from Tire Rack and had them shipped here for installation. When I showed up this morning, the manager cheerfully set up my appointment. I came back to pick up my car a little before they were done, so I got to see them finish up by wiping the wheels with glass cleaner and applying Armor-All to the sidewalls of my new tires. Although they mounted the wheels with an air wrench, a technician then walked around with a torque wrench to tighten all of the lug nuts to spec. The manager also took me aside to let me know that they had not been able to disassemble one of my valve stems for rebuilding, which is apparently part of their standard practice. To top it off, even though the tires came from Tire Rack, they still offer free rotation and balancing for the life of the tires. Highly recommended!

Fred Krauss

More than wheels and great customer service: I had transmission issues around 7am on a Saturday morning of a holiday weekend. Id been a customer for alignment and tire needs, but would not have thought of them for engine/trans if not the only shop open. Marco was very helpful and the tech (I believe Van) identified the issue instantly - trans fluid pipe rupture. While having to replace my transmission was a very bad scenario, their service was a bright spot.

raisoreo

They sheared off the bolt on the tire when we took the car in for an alignment, balance and rotation. They did not admit it, had the nerve to charge us 152.00 and now it is costing us over 300.00 to take it to the dealer in Santa Cruz to get it fixed. I give them no stars, I have been taken by their shop on Prospect, gave them a second chance my mistake. What a terrible company.

H Mayer

Employees were very friendly, and they were able to get me in and out on Christmas Eve! I had an issue with bald tires and chains so they were able to get me set up and ready to go to the Sierras by 4PM. I also took advantage of the unlimited free alignment service that they offered as a Christmas special, definitely worth it with the potholes in these areas!

Jason Willebeek-LeMair

Went in for tires. Was in and out pretty quickly. The service guy pointed out a few things I needed to get done eventually--stuff to do myself or have my mechanic do...offered to give me a quote if I wanted them to do it in the future. It was a no pressure thing--I appreciated that.

Ken Canobbio

I started going to this store when I moved to the area 2011 and always had great service, Marco had me in and out quick. Apr 2017 Update: continual great service and tip with most auto repair shops best always leaving your vehicle giving them plenty of time to do the job.