Metropolitan Van & Storage

Reviews 3

AL

Ali Daubert

Please spare yourself and your things from Metropolitan. It all started in early August when Fred came to our home for a quote. He was nice enough and very promptly sent us a quote on a Friday afternoon. I also promptly filled out the paperwork that night and sent to Fred. After five days of waiting to hear our paperwork had been received (red flag that they hadnt even confirmed receipt), I called the office. It had been received and I would get a call with the pick up date. I found out our customer service rep was ARACELI CARILLO. Avoid her. She is awful. After several calls, they confirmed theyd be at our house on 8/14. Id ask for a direct pack and ship (18-wheeler loads our stuff directly). She said she couldnt confirm if that would happen or not. Red flag #2. I begged her to email me so Id have some paper trail of our conversation. She sent me a one line email confirming our move should be on 8/14. I had told them repeatedly I have a 15-week old daughter and wanted to direct ship so we could go without all her things for as little time as possible. On 8/11 at 4:45pm, Araceli confirmed the guys would be there to load on Monday, 8/14. She still "wasnt sure if it was a direct pack." How is that even possible??? 8/14: 8am. The Solan (Rob, Tom and Denze) moving team arrives. They are picking up our items to take the the warehouse. I WAS LIED TO. THEY DID NOT SCHEDULE US FOR A DIRECT SHIP. That said, the team was great. Super nice. Careful with our stuff. Couldnt say enough good things about them. 8/21: first day of "delivery window." Called the office. Spoke to mark. He said our stuff hadnt been picked up yet but would be on 8/22 and possibly to Texas by Saturday (8/26). Im ecstatic... not for long. Again, Im initiating EVERY PHONE CALL. THEYVE ONLY CALLED ME 1x!!!!! 8/23: Call and speak to Araceli. She told me it. Is looked like 8/30 for our delivery. She would look into it and call me back. 8/24: at 4pm, Araceli still hasnt called. I call the office. She says our stuff loaded yesterday and is in route but looking like 9/1. The lies continue. Just awful. Just awful. She tells me shes only worked there three months and doesnt know what else to tell me. My husband follows up with Mark who apologizes but generally says now that it is loaded it is out of his hands. What great customer service (not!!!!). 8/25: we speak to driver. He says good are loaded but he had other items to load tomorrow (8/26). He will not be dropping us off first either. Hes going to Oklahoma first. I called Atlas Corporate, and a kind lady there told me they should our goods as delayed. Do you think anyone had told me that from Metropolitan? No way. They still have only called me one time and sent one email. I guess thats there way of making sure theres no documentation the horrible, awful customer service. I dont know when our goods will show up or if at all. Cross country moves are stressful enough. Theyll most likely get here on 9/1, the last possible day of our window. Please avoid Metropolitan. Youd probably be best avoiding Atlas too. Id done so much research and felt so good about my selections. I was dead wrong. Please take this from someone who has cried way too much over a move. It will have taken my goods 17 days to get from CA to TX. My husband is making the same drive in two. Metropolitan has the worst customer service. If you get Araceli as your customer service rep, run as fast as possible to another moving company. Ive moved with Mayflower before and will definitely take my long distance business back to them. This has been awful. The worst.

PA

Paul Brousseau

The moving coordinator forgot to file my information and every time I called him trying to get confirmation or scheduled time just kept telling me they would call me as the move got closer until I finally went around him and found out the moving company hadnt booked me and was overbooked the day i was supposed to move. The move itself was a nightmare, packers dropped a box with my entertainment center components over a banister down a full flight of stairs. Delivery was the very last possible day in their window, i was never given my actual weight (should have been refunded for being under estimate), many furniture pieces were dismantled after leaving my house in one piece, none of them had all the pieces when they arrived at final destination. almost every box was crushed to some extent. nothing was labeled correctly but unpackers didnt pay attention to what was labeled when they unloaded anyway. calls after delivery have not been returned.

FR

Fred Hela

We just moved! Metropolitan was absolutely the most incredible moving experience we could imagine! Tony and Jose were friendly, fast, efficient and just truly fantastic! The office staff was amazing too! What a great experience and we are so grateful to this company!

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