Big A Auto Wash

1044 W Katella Ave, Orange, CA 92867, USA

Address:	1044 W Katella Ave, Orange, CA 92867, USA
Phone:	+1 714-532-5586
Rating:	3.1

Location

Photos 14

Reviews 17

jeremiah stephens

Terrible Terrible place and owner!! Today, I went to wash my vehicles here. I drove my truck and my girlfriend drove her Acura. I pulled up first and immediately started to wash my truck in the washing bay (took about 4 minutes to do a quick wash). When I finished I noticed a black Cadillac SUV (which turned out to be the owner) parked in a position that looked like he wanted to use my washing bay. So I pulled out of the bay and along side the Cadillac. The Cadillac did not move as the driver just sat there with his window up. I attempted to get the drivers attention by waving my hands signalling if he needed the bay. The Cadillac driver just glanced at me and did not acknowledge me.The maintenance worker who was observing this go down, walked in front of my vehicle and waved his hand stating the Cadillac did not need the bay. Since it was a hot day and my girlfriend was moments away from the car wash, I pulled back into wash bay for some shade to avoid sun spots on my vehicle (My girlfriend had the towels in her car). Mind you, my vehicle was still running because I was only going to be there for a few moments. I put my truck in park and walked out to the street because my girlfriend was pulling in with the towels. Just then, the owner sitting in his Cadillac asked me if he could help me with anything. I told him very politely, "no, I am just grabbing some towels from my girlfriends car", (by the way, she was now pulling into the car wash and parked behind the Cadillac). He told me that is fine, but you have to move your truck, I have two bays down and you cant park there. I acknowledged him and told him okay I am just grabbing some towels and trying to avoid getting sun spots. He again said I have signs posted stating you cant stay in the bay. I thought this was a joke and couldnt believe he would be so rude and inconsiderate. I asked him if he was the manager or something to which he replied he was the owner. I told him I couldnt believe this, and if he was joking with me. His only concern was he had two bays down and he needed me to move my vehicle. The only vehicle waiting for a bay was my girlfriends car. I informed him that I love this place and have been coming here for years. He said that is great, I told him I am not coming back here because this is ridiculous, and terrible service. He replied, "THATS OKAY I HAVE MORE CAR WASHES." From the time I finished washing my vehicle to the time my girlfriend pulled up, was literally about 2 minutes.

SoCal Steve

So i show up and theres what looks like a turtle wax salesman standing in front of the change machine. When I asked him to move so I could use the machine he pulls out his keys and goes into the "office". Next thing I know hes yelling at me for "bucket washing". I had a Zaino (Zaino is a major turtle wax competitor) bucket with supplies (towels, windex, etc.) But explained to him that I want bucket washing (meanwhile my timer is counting down). Then I pulled out my sponge and soap and started washing my car. Again he started yelling at me (mind you he is again wasting my clock time at .50 minute). I then had to add more money to finish rinsing my car of so I could leave. There are plenty of car washes, Id pick a different one, or go when theres no attendant.

Karla Garcia

If I hadnt had a run in with the owner, I probably still would have been coming to this place for a real long time. Ive been coming here for years and ran into the owner today who was a rude and ignorant prick. He clearly doesnt understand the basis of customer service, or even politeness for that matter. He might want to consider staying away from any place he wants people to come back to.

Hayden McCann

Been taking my car here for over a year now place is always clean and the stalls always work, never had any problems. This place is cash only, and you have to change your bills into quarters for everything. Also I recommend bringing your own sponges and towels or youre gonna have to pay a few bucks to get some crappy ones from the vending machine.

Calvin Yu

This is a self serve car wash with 4 bays. They provide thebsoap brush and spray nozzle. Initial spend is $2.25 for 4 minutes and each additional quarter adds 30 seconds. For an SUV it cost me $5. The reason for 3 stars is because the location is old and dumpy. Good enough for a quick cheap car wash though.

Matt S

This place is horrible! Everytime Im forced to use this place it gets worse! Got yelled at for using a bucket and my own car products this place is a joke! The guy who worked there tried to shut my washer down after putting in 10 dollars to pressure wash off my brake dust cleaner.

Cynthia Hardman

We drive farther to this do it yourself auto wash because its kept up and clean with newer and always working vacuums and $1 drying rags, etc.

Ernesto Bermudez

2.25? For 4 minutes?? Nope! Go somewhere else. I timed it on my phone just to be sure and it only gives you 3 minutes and 28 seconds.

Oscar Estrada

Sale muy poco jabon para lavar.el carro

Aden Omnet

Kinda sucked if ya ran out of $ or time you had to put in a min of $6 to get it going again

Gino Avegno

$5 gets your full size car done...there is never a wait time for available washing space.

Mel Eng

Clean, everything is well taken care of and always in working order.