Address: | 72150 Fred Waring Dr, Palm Desert, CA 92260, USA |
Phone: | +1 760-565-3148 |
Site: | publicstorage.com |
Rating: | 4.8 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM |
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Lorrie Taylor
My mother had two units at your Palm Desert location for about four years. During that time she was in the units to put in or take out things many times. She had many occasions to interact with Carlos your Manager there. She always had a good experience with him. He was polite, efficient and knowledgeable. She felt he genuinely cared about the safety and condition of her possessions. When it care time to finally move her things out and into our home it was over several visits in a period of about two weeks. We used our personal vehicles and a for hire trucker. Again, Carlos was helpful and considerate. Unfortunately one of her units was on the second floor and due to a failure of the air conditioning on that floor it was very hot in that area . Carlos again warned us to come in early and apologized for the problem. We have all had repeated contacts with Carlos and think you are lucky to have him. He has also trained the women who help out to do a good job, as well. We realize no air conditioning during a heat wave is his worst nightmare; but, Carlos was just as professional as always. If there is an award for Employee of the Month -Carlos Should Qualify!! Sincerely the family of your tenant in Palm Desert. Lorrie Taylor Daughter of Christina Anderson And her grandchildren: Morgan, Mason and Marlo (They helped, too.)
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David Essex
Public Storage is a convenient place to store your important furnishings. It is a super clean and efficient facility with a warm and friendly atmosphere and employs a first rate staff such as Alma, who with great care and concern has handled my needs professionally and with highest regard. Alma is a true credit to the Public Storage Organization and always greets me with a friendly smile. Kudos to you Alma for all of your excellent service in handling my account and also to the Public Storage Management. for hiring people such as Alma...BRAVO...!!!
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lwellsnyc
Carlos was amazing, made sure I saw the he entire facility and helped me choose the right storage for my needs. Im consolidating my Northern CA., NYC and MS properties which requires a great deal of logistical planning, editing and general craziness in scheduling. I feel safe, choosing this particular facility...because of CARLOS! Also, its super convenient... my Rancho Mirage home is really close, so Im much more likely to dig in and get all this organization done
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Cole d
Carlos if you read this, you were nothing but great! PUBLIC STORAGE on the other hand uses strong arm tactics to make you pay whatever they deem fit. My unit was $ 91 a month, they tried to charge me $40 LATE FEES after my payment had issues going through, due to fraud alert on my acc. Public Storage made no effort to help me out, after explaining my situation she simply said pay or you dont get your stuff.
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bonnie russell
I was in a hurry and needed a unit immediately and Public Storage 800 number operator was of extreme help; she connected me to my local Public storage and from there "Alma" assisted me and made the process extremely easy and with no stress! She had me in and out in less than 20 minutes which included going to the locker, showing me it to make sure it is what I needed...great help...great people!!
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Paul Dix
Nice friendly people but Im missing quite a few boxes. I know for sure the boxes went into the storage unit and were locked inside for 2 months. I never went back into the unit except for the day I moved completely out. When I moved into my new home (it took a friend and I one day only), I was missing several boxes. Beware of "mysterious disappearance."
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Pamela Miller
Carlos and Veronica were exceptional. I was stressing over performing a transfer from my current unit to a smaller unit. Carlos provided great ideas to repack my items so I utilized my space efficiently. The property is also very well kept. Public Storage is fortunate to have Carlos and Veronica working for them....professional and friendly.
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Wade Griffith
This place is clean and professional. They provided all of the necessary resources to make this move run as smooth as possible. Our specialist Alma is kind and courteous. She answered all of questions with a sincere understanding for our concerns. She is wonderful. We were fortunate to have her work with us.
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Ivana Gomez
Went in for shipping supplies, not sure what the size I needed as I was shipping computers. A guy named Carlos came out and helped me with different box sizes and all the packing I needed to get my materials out the door and secured properly. Thanks Carlos! I shall be back when I need more boxes!
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Claudia Golden
Almas customer service is superb! From our initial inquiry about available units to discussing storage needs, Alma communicates well and thoroughly. What a great representative she is to Public Storage. The facility is immaculate and we couldnt ask for a better location and accessible staff.
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Elizabeth Paredes
The service and the facility have been outstanding. We are in and out of the unit and find everything in great shape and clean. Carlos and Alma go above and beyond to help customers theyre always in a good mood and treat me in a respectful and friendly manner. Thank you! Unit 1070 : )
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ron alderete
Alma is a great rep for your company! Very helpful and knowledgeable...when we could not find a space big enough, she immediately called Steve at the Rancho Mirage property and immediately reserved a space he had available! Great teamwork and customer service! Thanks guys!
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Chuck Karp
This facility is clean and well organized. I always enjoy hanging out and having a chat with Carlos when I go in to pay my rent. He is friendly, considerate and helpful with any questions that may arise. Carlos is a great manager and a valuable member of your company.
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Cindy Gomez
Nikki was very friendly and informative in helping me select the right units for my personal and professional storage needs. She always has a smile on her face and a quick joke to tell. I have since rented two units and will continue to refer Nikki and Public Storage.
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Dawn S.A.
Carlos the property manager is awesome! Greets everyone with a smile and is super helpful. I was having a hard time loading my things into the storage and he gladly helped me. I was looking at other storage places but his customer service sold me on this one!
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Theresa Rodriguez
Moving from one part of California to the other was pretty intense, but knowing that my belongings were going to be stored safely gave me relief. Id like to personally thank "Carlos" for taking care of my needs and helping in my transition across the state!
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Katelin Socci
This is my third time renting at this particular PS facility. I love their customer service, especially Carlos. Hes always so helpful with suggestions and always goes the extra mile. He is the reason I come back here, even this time with NO SPECIAL. : (
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Don Black
Carlos and Veronica were both extremely helpful, friendly, and knowledgable. They are the best! Their prices are competitive, too. Carlos continues to go above and beyond what is expected. Truly amazing in todays environment of poor service.
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Michele Urbaniak
Carlos (and trainee) were courteous, friendly, helpful, and made me feel comfortable asking questions and making decisions. The facility is clean, tidy, well organized, and manageable. My customer service experience could not have been better.
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Helene Rose
Alma was a great welcoming representative of Public Storage. The office is well organized and neat as well as the entire facility. This is my second storage in 6 years and I came back for my storage needs because of the service and cleanliness.