Akins Body Shop, Inc.

3290 Park Blvd, Palo Alto, CA 94306, USA

Address:	3290 Park Blvd, Palo Alto, CA 94306, USA
Phone:	+1 650-321-1460
Site:	akinsbodyshop.com
Rating:	3.8
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 9

Reviews 13

Daniel T

Avoid this shop and find another AAA-preferred dealer. They take way more cars than they can handle and it reflects on the quality of their work. The repairs took twice as long as the estimated time. The staff is friendly, but communication is lacking. The total price was more than doubled without informing me and all that extra work was done without informing me. Sure, the insurance is paying, but it would be nice to know more work is being done before its done, not after the fact. Once the work was done, the paint job was good, but several exterior and interior parts were missing. Moreover, the interior of the car was dirty with clumps of some adhesive or sealant. I cleaned it off with a few wet paper towels, but it left me disappointed. They do terrible quality assurance checks. I have to assume they hope that customers dont notice. Frankly, this is not a place where you want to leave your car. Theres better shops out there that care about the details. Pros: - Good paint job - Friendly staff Cons: - Expect repairs to take double the amount of time they tell you - Expect little communication during repairs - Expect some missing parts after repairs: a nut, a bolt, plastic caps, rubber liners, etc. (stuff that most people dont even notice is missing on first glance, because hey, if you might not notice, why should they?)

Heather Knudson

My car got backed into and some of the paint on the rear bumper was scratched off, no body damage. The other person had Farmers Insurance and suggested this place. Farmers was easy to deal with here, no hassle at all on my end. At Akins, Patrick helped me. He was very nice, to the point, and helped me with everything I needed. The work its self was estimated to be 3 days long. I dropped it off Tuesday morning and picked it up Wednesday night! I am very happy with the results and the costs were significantly cheaper then the other estimate I had gotten on my own. The only weird service I had was with the front desk. I think it might be a bit disorganized or is in need of some better communication. Overall I will go back to Akins if I am ever in need again. Thanks!

Johnson Kang

Save yourself the trouble and find another AAA-authorized dealer. Have had to take my car in twice (AAA customer). First time (I thought was bad) - took them two weeks over the estimated date. Im usually pretty patient but 2+ weeks over the repair quote is quite a lot... Second time - its been over 1.5 months and repairs are still not complete (we were quoted 5 business days). Not reliable, terrible follow-up (0 communication if you dont reach out day after day). Go somewhere else if you would like your car back within a reasonable time. If you work at Akins and are reading this, please hurry up. Thanks

Anonymous User

We sent our car to Akins in Santa Clara as suggested by State Farm. We had a previous estimation of around $1000 for the back bumper damage. The Akins evaluated and told us its about the same. When they opened the car they told us the cost would be around $2200! How can they make such a bac And we didnt authorize them to open the car yet. So we decided not to have them repair our car. Then they ask for a $128 for opening the car, another $128 to put back the cover. We felt like this body shop is not honest and can NOT be trusted.

Anonymous User

Ive used Akins several times, sad to say (my driving not the best). Each time, whether insurance or I paid, George and Vicki were wonderful - professional and courteous. Even painted tiny scratches for free. I will certainly continue to use and recommend. Service went from crumpled fenders to suspension.

Donnell Jameison

I had never dealt with the insurance company in this manner before and the rep at Atkins knew all the answers to my questions and some questions I hadnt even thought of. He was able to get my car in and me into a rental car in no time with minimal hassle.

Ben Flores

Son muy amables y hacen un buen color cuando tienen que hacer un igual al color oricinal

Nancy Krop

Excellent service and work performed on my car. Saved me 100s of dollars over the dealer quote. Very patient on the phone, explaining everything. Easy to work with.

nashon saljooqi

This place is awesome! Great customer service and they did a good job making sure i got what i needed. Make sure you speak with the owner Eddy, overall great service

Peter Svansson

GREAT!! experience. Eddie Dunne was very helpful and great to deal with. I would recommend Akins to anyone looking for a great body shop. I wont go anywhere else.

Kellen Riley

They did a great job on my car in a timely manner. Patrick was really helpful and easy to reach. Very good service and a great experience!

Barry Ho

I had been there twice, no problem at all. Zeffee is great and paper work is prepared ahead In and out ~15 mins

Jeremy Creager

Please disregard my response it was indended for another shop.