Caliber Collision

177 E Evelyn Ave, Mountain View, CA 94041, USA

Address:	177 E Evelyn Ave, Mountain View, CA 94041, USA
Phone:	+1 650-965-1440
Site:	calibercollision.com
Rating:	4.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 43

Reviews 6

Bill Burns

FYI, this place goes by Caliber Collision now. tl;dr: Go here. Theyre worth checking out, and youll probably realize like I did that you found your new collision repair shop. What do you look for in an auto repair place? For me its (in no particular order): a fair price, honest service and a little something special. Caliber Collision absolutely has all three. My 2002 Honda Civic recently had an unfortunate collision. Nothing too bad, but enough damage to the front where repairs were necessary. I was a new Mountain View Caliber Collision customer and went to them on a trusted recommendation. Very glad I did, and very glad I met Jaime and his team! Price: without naming names, another auto repair shop in the area quoted me at a little more than 2x what Caliber Collision did. Now, that was based off a visual quote and perhaps could have gone down once the mechanic got behind the panels, but when do you ever know the quote to drop 50%? Caliber Collision was the best value in this case, but dont go there just for price alone. Read on... Honest Service: Jaime pointed out a couple of minor mechanical issues that he said were very easy fixes. I thought hed show me an itemized bill with labor, etc. but instead said they were so minor they just went ahead and did them. Wow! Little Something Special: The Honda Civic has had a hard life and a few years ago had a different run in with an inanimate object. We had asked for a quote on fixing this minor panel damage and was recommended not to worry about it because the damage was minor and did not impact vehicle operation. I was stunned -- STUNNED -- to come out and not find the dent when the car was brought back around. Now, they didnt offer me a new panel gratis or anything, but they were able to pull the dent out and just count it as part of the original estimate! WOW! I always thought replacing the panel would be such a waste, and they did me a HUGE FAVOR by fixing that unsightly embarrassment! The original shop I mentioned under price said I would pay 2x (again, for a total of 4x Caliber Collisions price) to repair this second issue. To sum it up -- Caliber Collision in Mountain View is DEFINITELY a place you should check out if you need service. Amazing price, excellent service and workers and they show they care about you as a person and not just your total bill. Thanks Jaime and team: you just earned two long-term customers, and a Civic that loves hitting things!

Richard L

I had received a sizable dent in the drivers side of my vehicle and that entire area was scratched up. Based on recommendations and online reviews, I decided on FCC Collision to do the work. Originally, I had wanted to take the car to their Evelyn Ave Center (FCC has four locations in the Bay Area). But them I discovered they had opened a new location on Old Middlefield Way in Mountain View. Rather than trying to convince me to do the work, Sheldon (the Manager at FCC Collision Mountain View) and I discussed whether it was worth it to invest in my old car. He outlined all my options, estimating the price for each one. Ultimately, I decided to choose the most expensive option. It took about a week to get in the parts, and then the work began. I work in the service industry and for the first time, in a long time, I had the "red carpet" rolled out. I was kept apprised by text of each stage of the repair until it was completed about five days later. In the end, they fixed my car perfectly. They even gave me a free car wash, and my car looked brand new when I picked it up. Great work and great service! The shop went above and beyond what I expected. I recommend FCC Collision to anyone looking to have quality work done on their car at a reasonable price.

Anonymous User

I have a self-built roof extension over the manufactured roof rails on my Nissan Pathfinder. My wife drove the car and got it caught by a opening commercial building garage door, broke the two of the three hard-plastic roof rail mount. I found that I couldnt repair it myself. I went around for estimations. FCC Collision Center gave me a very reasonable estimation, lower than few other shops and I found FCC C&C is really clean and service men are very polite and very patient to explain how they are going to fix it. So, I decided to repair with them today. I will update the review once I got the repair done early next week. [Update 2008-10-21] They put the roof rail on very nice. But what made me excited is that I also asked them to repair two big dents (like 17" LCD size big!) on right doors (the major dent is on the front right door, the minor dent on the rear right door.), with $150, they did an amazing job! After the repair, one wont notice anything from few feet away. Once my wife saw the car, she couldnt even figure out which side of the SUV once had the big dent, LOL. Good Job, FCC Collision Center! You got my recommendations :)

Cory Lui

Wow! This place has amazing customer service! I initially gave this place an "Ok = 3 star" rating due to what I thought at the time was an inappropriate response to a question I had asked. The gentleman I talked to that day called me back and apologized and explained the misunderstanding! Who does that these days?! No one! I am very impressed by this as most companies would not have taken the extra step to make sure that the customer felt taken care of. Seriously, Ill definitely be coming back here (if I unfortunately get in another accident that is lol). As for the service, it is very fast and thorough and I left in roughly 15 minutes. The price was a little more than I expected but its probably just because I dont know anything about cars and just how much car parts costs (and the labor it takes to fix one). Caliber even gave me a specific break down of all the individual prices for the work needed to be done so you definitely feel reassured that your money is going directly into the repairs. Very professional place and again top notch service! 5 stars!

Mahesh Nayak

I had my car rear ended by an old woman. Luckily for me she was kind enough to admit her mistake. After much research (mainly internet) I ended up giving my car to FCC Collision center for repairs. Matt attended me and he is extremely courteous and a thorough professional. He gave near accurate estimate and I got my car in 3 days time. I must say that the finishing was soo good that I cannot identify where the repairs were! Cheers to Matt for giving the 5 star professional service, thorough estimation and a superb work done!! Also, they were courteous enough to have washed my car spic and span. I felt like I got a new car back :). Keep up the good work, FCC !

Adam Lasnik

Outstanding service from Terry and crew! First, Terry buffed out one set of scratches on the spot for no fee whatsoever. Second, he and his team tackled the larger repairs for exactly the cost quoted, for less time than expected, and with excellent communication along the way (text messages alerting me to the status of the repairs). But most importantly, my car came back to me looking practically like new. I cant even possibly see where the bad scratching and denting was. Anyway, cannot recommend these folks highly enough. Professional, friendly, reasonably priced, absolutely no-hassles, and just superb work.