Anchor Auto Body

1028 W Evelyn Ave, Sunnyvale, CA 94086, USA

Address:	1028 W Evelyn Ave, Sunnyvale, CA 94086, USA
Phone:	+1 408-737-8673
Site:	anchorauto.com
Rating:	4.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 10AM–2PM Closed

Location

Photos 12

Reviews 10

Christopher Trinh

Overall, Anchor did an excellent job repairing my vehicle in a prompt manner once I finally dropped it off. From a customer service perspective, however, they dropped the ball multiple times, and I was very disappointed with them, and I would not go back unless I am able to communicate more clearly with the repair shop. Anchor is apparently a Mercury-approved repair facility. I was in a rear-end accident which did not require significant work, with no structural damage, and only largely cosmetic damage to my rear bumper. Id already worked things out with Mercury, whod accepted liability for the accident, and recommended this shop. I called the shop, who told me to come out, which I did. They did a quick estimate, and told me that theyd reach out to Mercury to confirm that it was okay to fix my car. I asked if I should leave the car there. They said no. I thought this was odd, but they said that I shouldt leave my car until Mercury confirmed. This being the end of the day on a Monday, they said theyd email me my estimate tonight (they failed to do that) submit it to Mercury and get back to me the next day (they also failed to do that). So I went back to work, thinking Id just wasted a lot of time driving out, getting the car looked at, and accomplishing nothing, then going back to work. Mercury happens to call me asking why I havent dropped off the car. I told them that the shop told me not to, and Mercury says the shop should not have told me that. Im peeved. After not hearing anything all day Tuesday, the shop calls me back on Wednesday and let me know Mercury will pay for it after all. I need to go back and drop off the car now. We set up an appointment for Monday. On the next Monday, I call to say Im going to drop off the car. They cant seem to remember me for a while, but then discover they havent ordered parts. Im glad they told me, otherwise Id have wasted another trip over there. We set up another appointment for the following Monday. Finally, the next Monday, I drop off the car, two weeks after the initial estimate. By now Im rather upset, as this is the third time Ive blocked off time on my calendar to go to this shop. I fill out some forms, and they say theyll email with progress. I get zero updates, and finally a voicemail where they say theyre finishing up my car a few days later. I cant tell if theyre finished from the voicemail, so I have to call them again to confirm its actually done, not just almost done. Finally, I go pick it up. At least they washed the exterior and vacuumed the interior, though they didnt do a great job, since I have bird poop streaks on my hood still. Guess Ill need another wash. Long review, mediocre experience. I didnt give fewer stars because the actual car-fixing is what is most important, and that was done rather well. I guess thats something.

Anonymous User

The front desk staff get an A++ from me! After a small fender bender in my Honda Civic, I visited two other shops on my insurance companys approved list. Had vastly different, somewhat dis satisfactory experiences at both. I decided to try one more shop that was one of several recommended by Kaloci & Son, a maintenance shop specializing in Hondas. I picked Anchor because it got high marks and is Diamond-Certified, i.e. met a certain standard of recommendations by independent customer survey. From the first phone call through to the final delivery of my repaired car, everyone at Anchor were friendly, thorough, communicative, handled all the paperwork with my insurance company, proactive and took pride in their work. Not only did I have the most confidence in their estimate because of their thoroughness of initial estimate but they used phone, email and in-process photos on the website to keep me informed and included on the entire process.

Anonymous User

A big tree branch fell on my mini van and made a bad dent and many scratches. A good friend of mine recommended Anchor so I went to check it out. The people were nice and the office was clean. I felt it was a place I should have my car repaired. They worked well with our insurance company and restored it in a timely manner (9 days), much shorter than I had expected. Now the car looks great, a lot newer than its age (11 years old). My family is very happy and I would definitely recommend the shop to my friends.

Patricia Rice

this is our second time in with anchor auto body, I brought in my best friend since he just had a car accident not long ago and had to get his own car fixed since he was the one who caused the accident. Any how I am really upset at that but I am glad we have anchor auto to deal with. I came with them about a year ago to get a few fixes and I was really happy with my own results that I didn’t bother to hesitate in bringing my own friend here. Like I recommended him I honestly can recommend anyone!

Gary Maxwell

Fixed my bright orange Fiat 500e and detailed the outside and inside so it looks new. They repaired some damage where they could have ordered new parts, saving on cost. And the quality of the work was top notch and completed in half of their time estimate. Everyone I interacted with was pleasant, intelligent, and treated me with respect. The waiting room is nice and clean with TV and WiFi. I would definitely use them again (but hope I dont have to).

Eugene Shaphir

Great service and amazing job. Replaced door on my Honda pilot. very nice people, clear communication: what and when can be completed. Finally the result is above any expectations: installation, paint job is top notch. Guys fixed me couple of dents, even without asking me, for no charge! Really impressed. Honest business which is very successful. Great job, guys, and thank you!

Gary F

Absolutely superb customer service and followup. They met the committed deadline for completion of the body damage repair...and WOW I was amazed at the quality of the work. My car looks new (it is a 1999) and the body repairs, exterior paint were spectacular. I had the owner Tom personally handling my customer service and he took care of the insurance billing. Thank you!!

Jacob Soviero

One of the best experiences I have ever had with an auto body shop. Clear, direct and on-time. The work was completed up to my level of understanding and they finished with a detailing. The customer service by the front office team was just as good. Thank you to the team for the great experience. I would recommend this place to anyone!!

Parviz Zavareh

Service representative Danny was very knowledgeable, polite and was very prompt in responding to my e-mail questions. The repairs were finished a day ahead of time and there were additional polishing and scratches removed which were not part of the estimate and were not charged. I recommend them highly and I am a repeat customer

steven johnson

I accidentally hit a side of my car with a side pole coming out of a parking spot. I couldn’t had believe I had done that to my new car by not looking. I decided to take my car in immediately to a place to get it fixed. I was referred from my friend to come in to Anchor and I am happy to have come here. They did a great job!