Firestone Complete Auto Care

10407 Folsom Blvd, Rancho Cordova, CA 95670, USA

Address:	10407 Folsom Blvd, Rancho Cordova, CA 95670, USA
Phone:	+1 916-228-7382
Site:	firestonecompleteautocare.com
Rating:	3.9
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 17

Reviews 21

LeRoy Lopez

I have been a loyal customer to Firestone for over 5 years now. Sadly this is my first and possibly my last horrible experience with this company if this does not get resolved in a timely matter. I took the vehicle in for full synthetic oil change and as soon as I left the store, the check engine light came on. I called the store and told them what happened so they said I could bring it back in to get it looked at. When I finally brought the vehicle back in to the shop I let Johnny know about the issues. Ie. The check engine light came on as soon ad I left and the vehicle started shifting abnormally hard. (The hard shifting is more than likely unrelated to the oil change, but I expected the car to get an inspection). I left the car with Firestone for a few hours and upon my return I was greeted with, "there nothing was wrong, there must have been air in the line. The code is cleared and your vehicle is as good as new." Which was my first red flag. As I leave Firestone and turn onto Zinfandel the check engine light came back on. Which tells me a few things. 1. They did a bold face lie to thier customer about the services being preformed. 2. The only service preformed was clearing the code. 3. Another bold face lie about not being able to inspect the transmission or its fluids because there is no "dipstick." Now, I am not a professional mechanic, but I do have project cars and I do take care of the vehicles on my own when I have time for it. But there is other reasons that a transmission will slip and there is other parts of the vehicle that need inspecting if the vehicle is shifting hard. He could have checked the fluid levels by taking the plug out on the side of the transmission. The Chevy Cavalier has a transmission plug on the side very similar to that of a manual transmission. He could have inspected the filter for clogs or leaks. They could have inspected the transmission and/or axels for leaks or cracks. Im sure they could have checked hoses and the pump. Point is, numerous things could have been checked and they were not because there is no dipstick. If you are the manager or owner of this store you can expect a phone call from me tomorrow morning.

Lydia Guerrero

Walked in the store on the way home from work. The girl at the counter was apparently too busy to give eye contact or even acknowledge that I walked in the door. After about 10 minutes Katie comes in from the back all smiles and eager to assist as ALWAYS. Thank you Katie, after explaining I only needed a head lamp for my car I was literally out of there in less than 5 minutes. The excellent customer service in this store is always constant. (Except for Miss too busy to say, "Ill be with you in a moment"). Johnny, youve got a great team! Even though you werent in the store Katie made sure that the customers are still treated with excellent service. keep up the good work!

Matt Craine

Great experience from start to finish! Alignment on a 2006 Ford E-150 Cargo Van. My van has pulled to the right since I bought it. Ive taken it to the dealer twice and had three other shops attempt to fix it. After two sets of tires wearing out, I started looking for an alignment expert. I heard back from a couple of sources that Mike at Firestone in RC was excellent. They were right. The van is back and tracking straight for the first time since I bought it. The shop was clean, the guy who checked me in and coordinated the effort was great, and the most important thing, they fixed the problem. Nice JOB Firestone!

Clint Flournoy

Their work is okay and it should be, you pay enough for it! Whenever you need a part after they diagnose a problem for you, you cant got to another place to buy that part cheaper and they dont tell you they CANT install customers parts until AFTER youve purchased them, they seem to TAKE DELIGHT in telling you that and if you return for continued service and they cant make anymore MONEY off you, they LOVE to INCONVENIENCE you! After they complete the work Ive already paid FOR, Im DONE with their "NICKEL SLICK, SLIMEY" asses, NEVER AGAIN will I DEAL with those CROOKS and theyre lucky they got two stars!

John Daulton

Work was fine (so far anyway), but shop cant or wont process a credit card over the phone, unlike every other shop (and business) can. So I had to drive all the way to the shop to pay for my daughters car in person since she attends college near that shop, and thats where she went when her car broke down. I realize its probably some mindless corporate policy and not the fault of the folks working there, but it still nets out to a customer service fail.

Mike Cha

I saw Mr. Johnny this morning and I had THE BEST customer-service experience in my life. He went out of his way to take care of me and my car. Its so refreshing to encounter people with such generosity and integrity. Thank you, guys!

Charles BridgTec

The Dueler H/L 422 Ecopia tires are amazing so far! I have never had a tire so quiet and smooth on my van. Oh what a difference you made in my life! Thank you very much for the recommendation upgrade from the Firestone Affitity!

Holli Shortt

Worst service ever, paid over 1,500 for my car to be fixed, when I got it back the problem continues. Now all I get is the run around, they can not fix cars, they are over priced, and have no customer service skills.

Yu Lee

Went in at 9am to replace brakes and didnt get out until past 5pm. A couple hour job turned into an 8 hour job. Best to not go during Sundays.

Ricardo

I bring all my cars here, never had any problems and the prices are fair and competitive. Looking forward to a long automotive relationship.

Margaret Gomes

I went in with a flat tyre and told I had to replace all 4 tyres which was untrue, because the tread on the report was less than 11%

Kevin Stone

Johnny and Mike thanks for the alignment good service and very knowledgeable. Very much appreciated. 2006 4runner

Iolande V Argent

Limited waiting and always willing to help; this is a great place to get your car serviced.

Shawn Farrow

The service is excellent, Ive been treated fairly each time.