Cooks Collision

1104 Main St, Redwood City, CA 94063, USA

Address:	1104 Main St, Redwood City, CA 94063, USA
Phone:	+1 650-365-3206
Site:	cookscollision.com
Rating:	3.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 1

Reviews 9

Zhiang Hu

On Aug 4 2015 I picked up my car from this body shop because this is my insurances (farmers) direct shop. Now I am not with the insurance company anymore and would never return to this body shop. The persons in Cooks Collision Redwood city main street did not even mention to show me my vehicle before I sign the documents and pay. After I signed all the paperwork and paid them, I was then shown where my car is. Both the person and I found that the left mirror is broken. The person apologized to me and promised to fix it on Aug 7 2015. This is not resolved even at now, Nov 12 2015. The communications between me and Cooks Collision: On Aug 7 I called them, they told me to wait until Aug 10. Then I was told to wait until Aug 12 when I approach cooks collision on Aug 10. Then I was told to wait until Aug 14 when I called them on Aug 12. Then I was told "some time next week" when reached out them on Aug 14, on which day I actually went to the body shop since they were not reachable by phone. They refused to give me any confirmation number to track. I am tired about all of this and do not want to contact or go to the Cooks Collision any more. Update: In Sept. 2015 I found that the front lights are not located and installed properly, as there are gaps between lights and the cover. In Dec. 2015 I found that the filter left in.

William Reed

My brand new car (less than 500 miles) was wrecked while in a parking lot. It really sucked. I took my insurances (AAA) recommendation on a body shop, and Im glad I did. Cooks Collision was professional and responsive, but above all they were honest, straightforward, and did great work. Kevin Greer took care of my claim; he was patient and thorough, always made sure to communicate, and I really got the feeling he was making sure I got everything I needed to get. Caroline (Im sorry I got this name wrong, I unfortunately dont have your business card to double check the name!) at the front desk was friendly, helpful and professional every time I called or came in, and was always able to give me updates or get me in touch with people that could. In the car business I value good work, honesty, and friendliness (in that order) , Cooks Collision was a five stars for each. They were even able to accommodate my schedule when I was going to be out of the country for a week, they managed to get it out a little earlier to let me pick it up before I go.

Martine Freiberger

Excellent Customer Service! My new car had been vandalized and I had called to get an estimate from Cooks. I spoke with Luis who was charming, but not condescending (its happened to me in other places, just because Im a woman) He was very empathetic and helpful and told me it wasnt worth making a claim on my insurance. He told me hed order the parts for me and how to keep the integrity of the paint, but not cost me a ton of money. He didnt have to do that, he couldve charged me a lot of money for what I needed done. Honestly, I would rather not need their services, but would certainly go back if I did.

tina madej

I ultimately totaled my car and it was towed to Crooks, oh I mean Cooks. It took 30 days to get the insurance to state that it was totaled with the blame going to the insurance and the insurance saying it was the repair shop. During this time, my car was left unsecured in an open lot - and everything that could be taken out of the car was stolen. They even replaced my brand new battery with an old one. After it was deemed totaled, I was told to tow it off their (open) lot because they do not repair totaled cars.

Donna Tee

Had an appointment for an estimate at 8:30 AM and the guy never showed up. A half hour later, another guy agreed to help me so he fidgeted with his camera for 10 minutes then took photos of my vans body damage. The estimate came in at $4000, which seemed very high. We tried to renegotiate it but got a snippy response so we took the van to a nearby 5 star auto body shop and got a quote for $2800 for the same work. Anyone who uses Cooks is obviously not shopping around.

Uta Taylor

I would like to thank Drew and the entire crew there for taking such good care of my while my car was in their shop. They actually fixed more than I expected and went out of their way to accommodate me with a replacement tire request. And then they rushed to get my car ready 10 minutes before closing on a Friday night. Uta Taylor

Kathleen Borie

I was referred to Cooks through my insurance company. I took the car down to get an estimate, and met with Lou. 10 days and 3 unreturned voicemails later - Im still waiting for the estimate.....so Im going back to my insurance company to get an alternative referral. This is not the way to run a service business.

Salvador Alvarez

Kevin did a great job, kept me well informed of the progress. This is the third car Ive had repaired here. GREAT PLACE!

BOMBON BOMBON

Nice