Gerber Collision & Glass

125 SW Everett Mall Way, Everett, WA 98204, USA

Address:	125 SW Everett Mall Way, Everett, WA 98204, USA
Phone:	+1 425-903-5330
Site:	gerbercollision.com
Rating:	2.1
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 25

Reviews 8

Susan Hernandez

NOT EVEN ONE STAR IS DESERVED: My coworker got into an accident, took her car to this place that was approved by her insurance. The day after she got her car back, she was hailed down on the freeway, and some lady told her her back, passenger wheel was going to come off.... She she pulled into the Dairy Queen in Woodinville, and called me. I came to get her and noticed it was wobbling when I told her to go forward and back ward a bit... She called Gerber, they had it towed to them. She just got a call and they told her the axle they replaced her damaged one was bent, and that her insurance company will have to pay for a new rental car and for a new axle... UM NO! They put a faulty part on her car, they should pay for all that. She could have gotten hurt if the wheel came off, they put her in danger, and other people in danger as well.... If you ever want AMAZING customer Service, go to Absolute across the street, they are SOOOO much better that this hack job place! So now they will pay it, however their customer service there sucks.

Chris Nicholson

I dropped my car off for some minor bodywork on Saturday morning, and was told that it should be done by "mid-week at worst". I was also informed that I would get updates on the progress of the repairs. Its Wednesday night now, and since I havent heard anything, I just decided to call. I know its past their hours so I was planning on leaving a message. However, when I called an automated voice told me the whole spiel about business hours, which I was expecting, but then the call was promptly ended without a chance for me to leave a message. I thought that perhaps the call had dropped, so I tried again and got the same result. As I have yet to see my car, I have no idea what the service is like, but the communication is poor at best. I will say though, as soon as I got off the phone with my insurance company when I reported the damage to my vehicle, I got a call from Gerber. There were quick to set me up for an appointment at least. Id just like to know when I can expect my car to be ready.

Extrullor

They dont deserve even 1 star! I made an appointment for mobile windshield replacement. They said they would be here on Thursday and would call on that morning to set up arrival time. When they hadnt called by the afternoon, I called and they said I had been rescheduled to the following Tueday! I was not notified at all! I cancelled my appointment and will take my business elsewhere!

Adam Kleven

I had my windshield replaced here, so really didnt have a lot of interaction with staff. But I did hang out in the waiting area for a bit, and they were very friendly and seemed to interact well with the customers that came through while I was there.

i am theWalrus

Tried to get a quote from by calling, was on hold for 10 minutes 2 times (was hung up on first) then they say, we dont service washington? Im trying to call a location in my town..... what happened to calling and getting a voice on the other end?

Bonnie Rodriguez

I was a customer of Gerber collision and glass in Everett this week to fix my car. I have never been there before but I was so pleased with the work and the customer service. I will send everyone to them. Thank you so much and God bless.

Ismael Concepcion Poo

Gerber did a great job on my car. They had my car ready early and had great customer service.

Nélida Serrano-Arroyo

Excellent services