Coldwell Banker : Steve + Heather Ostrom

Reviews 3

TR

Tracilin C

Steve and Heather Ostrom with Coldwell Banker were an answer to prayer! I had a complicated situation of selling a home with my ex-husband while living six hours away from the home. I was totally disgusted with the work ethic of the Realtor my ex had hired…never returned phone calls, never visited the home, and lied about everything. After 3 months of this and no offers, I contacted the Realtor’s boss and asked to be released from my contract. Desperately, I searched for someone to help… I asked friends, family and even took to the internet for help with my situation, and that is where I found my answer. I began reading reviews of Realtors throughout California when I happened on a pattern of wonderful reviews for a Realtor couple in the Roseville/Rocklin area. The thing that caught my eye about the reviews was how everyone felt that Steve and Heather Ostrom had helped them get into the house of their dreams… I was surprised how many home buyers were so very happy with them and also with such touching sincere personal stories these folks would share while reviewing Steve and Heathers successful efforts. I called them immediately and Steve came to the house to meet with me. Steve reviewed the home and seemed very interested in understanding my specific difficulties and desires to sell quickly. He clearly was concerned and understood the basic situation very well. Steve spent a little time presenting his plan and telling me about him, Heather, and their work ethic. He shared with me some specific details about what they would do and because of his honest and professional manner combined with a plan of action that he created right there across the kitchen counter, I hired him. It was the best decision Ive made in a while. Steve and Heather took over all the details of marketing, staging the home, and arranged every detail from yard maintenance issues to carpet cleaning. From the time Steve took on the job, he and Heather became the best advocates for selling my home that anyone could ever want and kept me up-to-date daily via phone calls, text messages, and/or emails. I never had to chase them down or wonder what was going on. Within thirty days, Steve and Heather had found a wonderful family to buy my home and all the difficult details that had me swimming in confusion were not insurmountable, especially with Heathers help. Both Steve and Heather saved me from bankruptcy, or short sale, or any number of ugly options that were becoming very much a possibility due to the delays and mishandling of the previous Realtor and for that I will always be tremendously grateful. Steve and Heather listened to my difficult and complicated problems regarding the sale of my home and then stated exactly what they could and would do to help. They are true to their word and went above and beyond in assuring a successful conclusion. Steve and Heather are not your average Realtors; they truly care about their Clients and meeting their Client’s needs. They are such hard workers and exemplify the saying, “when the going gets tough, the tough get going!” Thank you Steve and Heather! You will always remain in my heart and prayers with my whole gratitude for helping me through one of the most difficult times of my financial life with integrity, kindness, and patience, while exemplifying a work ethic that most folks have never even heard of, much less recognize when they see it. You guys are the best and I wish you every success in all your future personal and professional dealings. May God bless you both.

TH

theiloveovaltine

We recently sold our home in Roseville with the help of Steve and Heather Ostrom. What could have been, and often times is, a long, confusing, and frustrating process was nothing less than a complete pleasure. I am convinced that what this team brings to the table together is far above and beyond what anyone else is able to offer. Steve attended every single meeting and appointment we had throughout the whole process. Whether his presence was required or not, he was there in case we had questions, needed clarification on anything, or just simply to offer us support. When Steve said he would “be there for us,” it was not just something nice to say, he meant it. He was available to us whenever we asked, and never made us feel like an inconvenience. Whether after hours or on weekends, he would always answer his phone or respond to text messages as quickly as he could. Heather worked tirelessly to maintain communication during the entire process. From emails to phone calls, Heather detailed and clarified everything, helped us to make educated and informed choices, and let us know what was happening every step of the way. We so appreciated the time she spent and the personal attention she gave us. She was constantly attentive and thoughtful. If there still exists a “golden rule” in the grown-up world, where people treat customers and clients the way they would want their own family treated, Steve and Heather have nailed it. Their combined talent for creating a gorgeous listing, and drawing the right type of buyers to our home led to a quick and painless sale. The offer we accepted was a VA Loan, and while we were warned by several people not to accept it due its bad reputation for taking additional weeks, and even months to close, Steve and Heather assured us that there was nothing to worry about. They were right, and we closed in under 30 days. In fact, we had to be out of the state for a wedding when we were scheduled to close. Steve arranged for all of the paperwork to be signed before we left – except for one piece of paper that we had to wait on. They called the local office nearby where we were staying and made arrangements for us to sign the paper there. We stopped in, signed, and were on our way again. The money was in our bank account before we even made it back home. I would highly recommend Steve and Heather Ostrom for anyone looking to buy or sell a home. They genuinely care about the quality of work they perform and about the people they work with. They are quick and efficient at what they do, professional and thoughtful, and the level of customer service they provide is second to none. Thank you, Ostroms!

JO

Joanne Pruitt

My husband and I have had the unique experience of buying (2008) and selling (2012) our house in Roseville with Steve and Heather Ostrom as our agents. As first-time home buyers, Steve and Heather were diligent, knowledgeable, and patient as we saw countless houses around the Roseville and Rocklin area. They never tired of our constant questions and patiently answered each one. Our story with the Ostroms’ came full circle when going through the process of selling that house; there was no question that my husband and I would have the Ostroms’ as our agents to sell our house. Our situation is uniquely challenging since we are stationed outside of California and had to go through the process of listing and selling our house out-of-state. Steve and Heather were up to the challenge and took our situation in stride. There are no other agents that we would trust to do this and Steve and Heather went above and beyond their duties as our realtors to make sure that this sale would go smoothly. They will show you homes in 100f degree weather, when air conditioning isn’t working and genuinely ask if you would like to see more of the house. This is just one of the countless examples I can give you of their can-do attitude and commitment. My husband and I wholeheartedly recommend Steve and Heather Ostrom. They are honest, reliable, and experts in their field. They are ‘good people’ and in the crazy world of real-estate, that is like finding a needle in a haystack. Thanks Steve and Heather for your **AMAZING** work! -Joanne & Adam

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