Midas

Reviews 4

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Diana D

I have a Mitsubishi Montero Sport 2000. On April 26 I went there for an oil change an a general check, because I had to go to LA the same day. They are all young guys, the guy in charge for that day was Andrew C. I was told to change thermostat even though Ive never had overheating. We argued for a while but I agreed to that because it was the cheapest of all recommended services. I spent almost $300 on these 2 services. I have on paper the other recommended things that I had to, such as pitman arm, idler arm, rods, also break rotors and such. All part of the suspension system, nothing do to with engine. The check page doesnt have any notes either, meaning that everything must be fine. I left the shop and headed straight to LA.. 2-3 hours later car started overheating and smoking, I pulled over right away and opened the hood. The OIL CAP WAS MISSING and the oil was all over. I called them and they didnt deny that they forgot the oil cap, said that they cant help much over the phone, but will REIMBURSE me for all towing and fixing costs. Shortly after I lost service and my battery died, I was stranded in the middle of nowhere, with a damaged car and no phone. I waited for a long time until some guy stopped to help, he checked the oil dipstick (I didnt think of that, because I just had an oil change, duh..) and there was NO OIL on it, not a single drip. He drove another 20 miles to buy me oil, because we though that was the problem and adding oil would fix it. He came back with 2 bottles of oil, I put one of them and tried to start the car, but the smoking started again. So I didnt try again. The guy towed me to the next exit with his AAA plan, just so I can charge my phone and call somebody. I was closer to LA so I had a friend of mine tow me to LA with his AAA premium. A mechanic there looked at the car and said theres a blown head gasket and it will probably need the engine rebuild, which would cost $4000, plus the leaking radiator and all other damages caused by all this. Im not sure if they did the thermostat right either.. I called these guys and they laughed at the estimate and said theres no way they are paying that much for an old car. But if I had to pay for it myself in a regular situation, this would be the estimate everywhere, so what difference does it make when its their fault. They said they agree to only put an old engine and fix it to make it running. I agreed to that even though I dont trust them and I also requested a rental to come back to SJ. They AGREED to this twice, just told me to bring the receipts of all towing and rental and they will pay for it. They told me to take the car to another Midas shop in Valencia (SF Valley), I did that and the guy there said he cannot proceed with any repairs, before we come to a conclusion. When I came back I went to the place on Friday (May 6) and they REFUSED to pay or take liability, because the guy explained that head gaskets sometimes take time to blow and that their mistake could not be a reason. As far as I know the head gasket is like a light bulb, it either works or it doesnt and if it breaks down its usually triggered by something else. He said that either to cover his ass or if he really believes that, that means hes not very qualified for the job. So now my car is stuck in LA, Im stuck here with $700+ in (their service $300, towing and rental for a week $300), plus I got a fever from standing for 8 hours in the wind in the middle of nowhere and a bad cough, that I still cant get rid off. Im not counting the stress that Im dealing with every day since that happened. Im not a mechanic bur all I know is that I had a drivable car, that Ive never had major problems with and 2 hours after I left them, the car broke down. I drive to LA a lot, like 1-2 times a month and Ive never had any engine problems or cooling problems. I also drive it here to school every day and everything was fine. Its normal for the suspension system to wear out with time and that would be the first thing Id expect to break down.

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Anonymous User

** BEWARE, YOU MAY DIE. "DONT" TRUST THE MIDAS TOUCH ** I just had a terrible experience - or, EXPERIENCES - at this location during last few days for my brake job. 2 days ago I wrote a positive review which I am pulling off. My brakes RENDERED INEFFECTIVE and made loud noises after getting new pads and new rotors from this Midas location. I could have died or worse killed somebody. These guys do not know what they are doing. Heres what hapenned: 1) FIRST OF ALL, THE GUY WHO CLAIMS TO BE STORE-MANAGER "ALEX" IS TERRIBLY RUDE AND NON-APOLOGETIC. HES JUST SO RUDE... HE WAS ABUSIVE EVEN WITH MY WIFE. 2) I had to take my Honda Accord in the shop 4 times this week because each time they fixed the brakes and called it done WITHOUT TESTING PROPERLY, the car made TERRIBLY LOUD NOISES upon braking. I love my car and the brake noises were very scary and saddening. 3) They always say it would take them 30-40 mins but in the end return the car after 2 hours. I just got a new job and drive 36 miles. These guys got me late to the daily morning meetings at work EVERY DAY this week. I kept telling about my meeting and they were without the slightest remorse or sorry feeling about all these. 4) THEY DID NOT OFFER ANY REFUND OR CONCESSION. 5) THEY DID NOT OFFER ME RENTAL CAR - EVEN AS A COURTESY. *** Save your car - and more importantly - save your and others lives and JUST SKIP THIS STUPID SHOP.

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Wolfy Fajardo

If i could i would give this place no stars they make their money sand bagging ppl for their money i have Ptsd and its hard to focus my mind so i can be forgetful so i forgot to hang my parking permit in my car after a week of parking in the same spot in my apartments. So the 1st and only night i forgot they took it and then lied about having the car gave me a run around and my lease says nothing about it having to be showing but they made us pay the $300 charged me hella money for a storge fee for atoring my car for one minute my proof is on the paper of how thw car was towed

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Tony Laz

Got here at 8am for an appointment. need to do an oil change another lady comes in right after me for the same thing he processes here up too says it will be about 30mins. For both of us they take her car first my truck sits in the same spot for another 15 mins.they finally pull it in after 15 more mins. They finally lift it up. That is 30mins. Right there and just starting on it. And on top of that I was told the other day it cost $24.99 and the guy tells me its $29.99 and the neon sign still flashes Oil change $24.99

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