Roselli Foreign Car Repair

390 Lincoln Ave, San Jose, CA 95126, USA

Address:	390 Lincoln Ave, San Jose, CA 95126, USA
Phone:	+1 408-297-0303
Site:	rosellifcr.com
Rating:	4.5
Working:	9AM–5AM 9AM–5AM 9AM–5AM 9AM–5AM 9AM–5AM 8AM–2PM Closed

Location

Photos 35

Reviews 7

Paul Chua

Owning a Ferrari (or any exotic car for that matter) can be a hair pulling experience. Owning a vintage exotic car is a whole another level of masochism. It is with this in mind that finding a knowledgeable and honest, professional is imperative. I first learned of Roselli Foreign care repair on Ferrari chat boards online. I previously had gone to another repair shop that was also very well run, but alas - they were very backlogged. Looking for a quick alternative since I only wanted to perform a simple alternator install - I thought I would give Roselli a try. I called Roselli and was greeted by a friendly voice on the other end of the phone; this was the first time interacted with Roberto, the owner of this business. On the phone, he was very warm and told me to drop the car off, and he would take care of it. After towing the car to Roselli, I was quickly immersed by various exotic cars of all stripes and shapes. I figured this was a good sign. I met with Roberto and was in person happy to see that the same friendliness and warmness I experienced on the phone was carried through in person as well. I told him about the alternator, and he gave me a reasonable quote and I was off. . . . A few weeks later I got a call from Roberto. I was informed that he found a whole host of other issues (this didnt surprise me.) The car had bad water pump, leaking hoses cracked exhaust manifold and wiring that suffered through incompetent hack jobs in the cars previous life. Biting the bullet, I knew it was the right decision to do a complete re-haul. I will not lie and admit that Roberto is VERY HIGH in demand. As I said before, finding a good expert for exotic cars is like finding a nugget of gold on the street. It goes without saying that Rosellis is experiencing a gold rush of cars getting in for service. After some delays, I grew a bit frustrated and got a personal lesson in Exotic Ownership lesson # 234: There is a old saying in Italian: "Bene e veloce non sempre vanno bene insieme." It translates to; "Well and quick dont always go well together." Roberto is an artisan, combined with his attention to detail and his high demand - expect things to take longer than what youre used to at the local Honda Dealership. After talking to few Ferrari tiffosi, I was reminded that this is par for the course. What matters are not necessarily the length of time something make take to complete - but whether done right. Reassured, I decided the best course of action was to be patient. I found Roberto ALWAYS quick to respond to my concerns and questions while repairs were being made. I learned that the job was not easy, and I saw first hand by going to his shop many times that it was not a walk in the park. Roberto was always fair, transparent, and communicative. The work done - I could clearly see that he treated my car as his own - the repairs and craftsmanship were amazing. It was the little things that impressed me. Roberto replaced things without me asking, taking care dash stickiness, re-dying the trim, taking apart and reassembling the stalk, reinstalling the radio right - all these repairs/upgrades were "on the house." Who does that? Ill tell you - Roberto Roselli does. Throughout my experience there, I have become to know Roberto personally and am constantly surprised by his positive demeanor and willingness to go the extra mile for his customers. Now some months later, I am happy as a clam - I brought some wine in and we toasted like family in the back to a job well done! I still have a few nick-nacks here and there, but with the bulk of the work done - Im happy. Roberto stood behind his quote; he was always honest and responsive, and I feel blessed to have a Ferrari expert nearby. What more can you ask?

Avoid this place if you can. These guys initially seem to be nice, but they will rip you off. If the guy Roberto (the owner) changes any part in your car, ASK FOR RECEIPTS. Otherwise he will charge 3 times the parts actual price. And on top of that he charged $130/h labor!!! Even worse, whenever I called, he said "we are working on it", but when I stopped by after that, my car was not in his shop!!! He kept my car there for a week but I know he only worked on it for 1 day. And later he charged 8 hours of labor (plus 3 times parts price), which, when I checked with guys in my cars forum, they all said it should not be more than 3 hours if they do it themselves. Given Roselli has all the tools they need, it should take less time than that. I doubt that all the good reviews around for Rosseli are from their own guys. Be careful!!!

David David

I went bouncing around from one mechanic to another until I ended with Robert and now Im not going anywhere else. Robert is a humble guy, honest and will work with you for the better. Before going to his shop I called him several times and without knowing me and maybe losing business he would give me suggestions to fix my problem. Any other shop I would call they went straight for the sale and Robert on the contrary was genuinely interested in fixing the problem. Now, after one year of buying my Ferrari Modena I finally get to enjoy it and I have to give ALL the credit to Robert.Dont think twice, if you have a problem with your car, take it to Robert.

R. F.

Roberto is such an awesome guy, I wish I could give him 7 Stars! Not only hes a real expert in European cars, but also the most honest Ive ever come by... he communicated any problems he found in the car, gave me the quote and asked for permission if I wanted him to work on it. For one case that he ordered parts for after my approval, but later changed my mind. he didnt charge me any altho parts already arrived. Last but not least, they found us a Cartier gold bracelet, which we had lost for a while & gave up on, stuck between back seat in the car!

Henry Martin

I have known Robert (the owner) and his family for about 37 years. He is a hard worker and cares first for his family. The care he shows for his family flows through to his friends and his clients. He is honest and will bend over backwards for you. He works on all make and model cars but is geared twards working on Ferraris, Fiats Maseratis and Lambos. But dont take that the wrong way he will work on your 1977 Datsun pickup truck and not dig into your wallet. 5 stars.

Raymond Chayo

Roberto was superb! I scheduled my Murcielago to be serviced with him on a Saturday. He drove me to the car rental agency, did a complete service, and charged me less that his original estimate (which was already far lower than other quotes I had received). Knowledgeable, efficient, trustworthy.

Raymond Everson

Absolutely honest, highest integrity. Roberto instantly diagnosed my problem, took me in without an appointment, fixed the problem correctly and charged a very reasonable fee for the work. I am very picky -- and so are all the folks at Rosellis. The best.