Roto-Rooter Plumbing & Drain Services

2521 Mission St, Santa Cruz, CA 95060, USA

Address:	2521 Mission St, Santa Cruz, CA 95060, USA
Phone:	+1 831-425-7669
Site:	rotorooter.com
Rating:	3.9
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 84

Reviews 4

Richard Anderson

Just the facts! Out of town rental property owner, needs a sewer drain cleaned-out! I was in town calling from a phone booth and the yellow pages in hand. I called R R Co. 425-7669. There technician Travis came out with in the hour. I was working in the rental and did not watch any of his efforts. within 30 minuets or less, he said he was done and the line was clear, saying he only ran into some globs of toilet paper. I asked the R R technician did he find any roots in the line? His answer was "NO". . Paid $240.00 via cc card and was given a 30 day guarantee. I flushed a toilet and ran a sink, the drain seemed to be running. My tenant called two or three days later saying the sewer was backing up in to the house the same as it was before. My tenant called R/R 425-7669 that weekend there technician Steve came out charging my tenant $40.00 for the emergency weekend service. I have not been able to read Steves report, its in the mail! how ever my tenant told me he did do something I do not know what. However he had a sewer camera showing my tenant where roots have intruded in to a three foot section of the original clay pipe that remained in the main line. Again it seemed things were working. NOTE I have never had a sewer drain not be able to be cleaned out even though the problem ie. Roots would come back later. Over the phone I talked to Albert the manager I told him all the information I knew about work done by me and the County when they replaced the street main, years earlier. He sad there were roots coming from the top old the clay pipe and it the clay pipe needed to be replaced giving me a price of $1089.00. I asked and Albert the manager stated that Steve ran the line again and was working. when Steve left that day. A fue days later talking to RR again asking about the copies of Travis and Steve reports and the bid for the repairs are in the mail. Gess what? Once more my tenant called saying the sewer was backing up in to the house the same as it was before. Now it (the sewer) was also coming out the clean out where RR was trying to clean the sewer line. Once shame on me twice shame on you R R Co. I Googled Sewer line cleaning found a revue of R R Co. in one of the reviews the customer mention Apollo Drain & Rooter Service in Aptos, they used in the past and should of used. Called Apollo Drain & Rooter Service in Aptos (831) 438- 9001 from my home, Phil called me back very soon. I told him of my situation. I asked his rate they were about only 2/3 that of R R Co.. I authorized him (Apollo Drain) to go out and run the main line again even though R R Co. said they had done it twice. Phil (Apollo Drain) call me after his work, he more or less stated that he ran the line removing two substanchel clumps of roots. He also ran the line from the other house that Y’s in to the main line, that he just got the roots out of. My final cost was $165.00 for the work, he also gave me a 30 day guarantee. I finally got R R Co. revised bid for the replacement of 3 feet of clay pipe via e-mail for $3,189.00. ** Their bid stated it the repairs could go higher depending what they found when they started the work!

Athonia Cappelli

In drought stricken areas like Santa Cruz we are implored to minimize water usage. One way to achieve this is by collecting bath water in buckets and using that to flush the toilet. One can get away with refilling the tank by opening the ceramic top a few inches and refilling water there if the bath water is really clean. The other way, assuming theres no pooty-poos in the toilet, is to toss the bucket of water straight into the bowl. Amazingly this will flush the toilet just like pulling the handle! Id been doing my duty as a conservationist and opting for bath water over tank water as often as possible. That was, until the day my plumbing stopped working completely. In a move that was both graceful and elegant I tossed a bucket of water into the bowl but had not noticed that there was a bathtub drain stopper in the bucket as the water went in. The stopper was small enough to go down the drain but it was not small enough to continue downhill out to the waste treatment plant. Even with the stopper down the drain the toilet was still flushing; it was not flushing with the pressure were used to. Was this just my plumbing or had I just jammed the downstairs neighbors plumbing too? Could the stopper be jamming the whole condominium? What if the entire west side of Santa Cruz was now unable to flush their toilets? Great move, Athonia. Bravo. As always I popped onto Foursquare and then Yelp! to see who had good reviews. Roto-rooter had offices nearby and I recognized the name from advertising. I called them immediately. Their people deployed bringing all manner of snaking gizmos out that they could use to attack the pipes. It didnt take long before high pressure flushing commenced again. The problem was solved with both Efficiency and professionalism. This was just another one of those days I was thankful to have help from the local businesses in my community. Thank you, roto-rooter, for getting me out of this tricky situation.

Anonymous User

we needed our main line snaked. a very routine deal. i didnt know where the access was outside, and the kid they sent couldnt find it either. he said hed have to go in through the vent on the roof, which was $100+ more. fine, just fix it. going in through the roof with the snake, he managed to smash our toilet. he said he would "upgrade" us to a better toilet at no charge. this turned out to be a scam. time to call in the manager. the manager showed up and found the access in 5 minutes. they snaked our main line out the way it should have been done in the first place, but they did a crappy job. after an all day ordeal, many hours of arguing, and $100+ more than we should have spent, we have a toilet that is not as good as the one we had in the first place and a main line which is still backed up. i almost dont want to call them back because i am afraid if they come to my house again they will mess something else up.

Harriett Robles

Two hours before party guests were due to arrive on a Sunday, no less, two of our three toilets backed up. Our house and plumbing are about 90 years old, so these problems almost never resolve themselves. We called Roto-Rooter and they said they could have someone here within an hour, then called back and said within 30 minutes! Steven Sowanick, service plumber, arrived and as luck would have it, he had been here before. Within 30 minutes he diagnosed and fixed the problem. Saved! Cant say enough about the promptness and professionalism of the service. Over a year ago, we had a major problem that at one point was estimated to require thousands to fix. Roto-Rooter stuck with it for a full day and kept problem solving until it was fixed -- at far less than we had feared. Cant say enough good things about this company. Plumbing is what they do and they do it excellently!