Wheel Works

Address:	220 Front St, Santa Cruz, CA 95060, USA
Phone:	+1 831-706-9804
Site:	local.wheelworks.net
Rating:	3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 31

Reviews 11

Gaius Julius

I have tried to use this wheel works twice to put new tires on my car. In both cases I clearly communicated which tires I wanted (brand/model/size/etc) and scheduled an appointment to do the installation. In both cases I arrived for the scheduled appointment to learn that they did not have my tires. The first time, I was told to come back in a few days. I came back a few days later and they installed my new tires. The second time around, I arrived and was told that they did not have my tires. Then the salesman tried to sell me tires I didnt want from a different performance category (lower than what I wanted) that I had no interest in. The salesman then offered to get the tires I wanted, and to only charge me for 3 of the 4 tires. The tires that were on the car at this point were fast approaching bald, so I accepted his offer since it was the fastest way to get the tires I wanted... I have not heard from this wheel works since. I called many times, and they have not answered my calls. I have decided that this business is exceedingly poorly run and have taken my business elsewhere. I would strongly suggest going to another tire shop.

Kathy Jo Dowell

My husband bought new tires online and called wheel works to see if the would install the new tires. They said yes as long as they were new. He made an appointment for Saturday at 3. He sent me his wife and when I got there they told me that they would not do the work because our tires didnt have little knobs on them and that they were not new. The tires still had factory striping and stickers on them. I know we bought new tires. They told me it was at their discretion as to what tires they would put on. I suspect that I was because it was 3pm on a Saturday and they wanted to go home and party. We have been long time customers of wheel works and have spent a lot of money there. I guess it was at their discretion of how much work they wanted to do on a Saturday afternoon. So I went straight to Sears where they put them on no problem. So much for trying to use a local small business in Santa Cruz County.

LAWRENCE B

I am currently out of town and my son who just bought his first car that the previous owners put brand new tires on with the warranty was turned away!!! Not only did they turn him away and said warranty is Not transferable , did not even fix his tire. They told him to come back Monday morning.. I guess for going to their party Saturday night was more Important than putting a stranded motorist back on the road. This was truly disgusting service at its best. I sent them to Loyds Tires the absolute best family tire shop in Santa Cruz County, Who would never leave a child stranded. When I get back in town Ill find out just who the jerk that turned him away was and let the district manager of this low rate shop know just what he did or did not do. SHAME ON WHEEL WORKS SANTA CRUZ .

Ivan Martinovsky

We had all our cars serviced there for years and Rodrigo tried very hard to keep us happy even if mistakes were made. However, now under the new management, things are different and we will not be coming back. We had an oil change done recently on our newish car and when we brought it home we noticed an oil leak. It was obvious the leak was coming from a drain plug, so we took the car back for them to fix. Guess what, they just tried to tighten the nut chewing it up even more and the oil still leaks! They should have drain the pan and check for debris or damaged washer or just do the job right the first time. They did neither. We are taking the car elsewhere to have a new oil change done.

Karrie King

So much more than a tire store! I had to do some unexpected, major work on my car recently that started with brakes, shocks, struts and more. The mechanic showed me the problem areas on the car, the guy in the office walked me through all the details of the costs associated to the work and gave me some choices where manufactures rebates were offered and where I might be able to hold off on some of the work to help with the cost. They listened to me and treated me respectfully. Ill be bringing my car back for my oil changes and tire rotations for sure. I highly recommend this business. Also, they were 1/2 the price quoted to me by another reputable service center in the area.

Shawn

Normally do all the maintenance on my vehicle myself, but was in the middle of a move and didnt have access to my tools. Took my car in for new tires and a coolant flush. Charged me 1000 bucks, flushed the coolant twice. Shortly after one tire went flat. Despite paying 50 a tire for road hazard warranty, they still make you rebuy the warranty on the new tire so a free exchange ended up costing me another 50. If I buy a broken TV does Best Buy make you rebuy the warranty? No. In addition to that, they filled my car with the wrong type of coolant so now I have to take it somewhere else to get flushed again, and it made the problem worse. Absolutely appalled.

Hannah Pfister

Coupons online, check them out before you pay full price. I wanted to get my bfs car oil changed and there was a coupon for that. Sunday is *First Come First Serve* especially with maintenance. Side note... I was waiting and realized I left the oven on! They let let me run home with keeping my place in line for that exception. Im only 10 min away, but thank God! Lol Nothing burned except the bottom of my polymer clay charm but I can paint over it. Lol House is safe.. never again.

Dave J

Fantastic experience, very thorough guys, my only complaint is they didnt fully tighten down the spare when they put it back in the back of my car, so it could rattle a little bit if I hit big bumps. I had my car in and out of there in less than 24hrs to get new tires and an alignment. They were also willing to do a custom alignment on my car (at my request) so it drives great and handles awesome, they also put tire wet on the sides so you leave looking good.

Anonymous User

I have been going into this location for about 10 years. I have mainly gotten tires, but once they did brakes. They have fixed flats for me and given me good tires at what seemed like a reasonable price. They are also walking distance from the bus station which helps if you have to leave your car.

Frank Cheap

Needed a rotation the manager insisted I had to make an appointment. I asked if I wanted a new set of tires if I needed an appointment as well, the answer was no. Called corporate reported the behavior to a district manager and I was told to go to another store. Not good customer service or ownership

Anonymous User

Very reasonable price. Managers are courteous and mechanics are reliable. I have been going there for about 10 years for various needs of my cars and very satisfied. Sometimes, they give me a good deal. If they cannot repair confidently, they are honest and refer you to good garages in town.