Address: | 1543 Del Monte Blvd, Seaside, CA 93955, USA |
Phone: | +1 831-899-4366 |
Site: | midas.com |
Rating: | 3.7 |
Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–5PM |
TI
Timothy Neumann
I took in the car a week before having to drive across a couple of states to get the brake pads resurfaced, and get a new set of tires. I also figured Id have them do a full check up on the basics to make sure I was good to go. They seemed a little frazzled when I dropped it off, but I understand being busy, and they treated me very professionally. It all seemed ok when I picked it up the next day, the shutter was gone and I had new tires. Then the night before departure I was looking into a rebate offered on the tires, and while leafing through the paperwork they gave me I saw the following written in a margin "All brake lights out, investigate further." They obviously had not investigated further, and also neglected to tell me about this, which meant they had let me drive around for a week with NO BRAKE LIGHTS! I rushed it back to them the next morning expecting them to fix it up so I could go safely on my trip, and was told the following. They would take a look at some obvious fixes, if its something simple they would fix it for free. But they MAY need to have their electrician look at it, in which case it will be $120. Then when I picked it up that afternoon was told that their electrician spent an hour going through it and then they found that all of the brake lights needed to be replaced. Somehow replacing the brake lights was not one of the easy solutions that they wanted to try before getting the electrician involved so it will be the full $120 for the electrical inspection that you didnt need. And it was probably caused by a short which cant have possibly happened when we were looking at your car earlier. Oh and also an air hose was broken off, probably by the last people to look at it. (Which was most likely them 4 days earlier, but who knows.) So well just add that repair to the bill as well. So you neglected to make sure my car was road safe before sending me away, then charged me $120 for REPLACING MY BRAKE LIGHTS and some extra for the hose we probably broke when you were here before. What started as a routine maintenance job ended up being a very costly (unnecessarily so), very stressful (also unnecessarily so) ordeal. I will absolutely not use them again, and cannot in good conscience recommend them. And to top it off since the receipt they gave me didnt have the tires model printed on it I cannot collect the rebate on the tires.
A
Anonymous User
New Customer for Life! I took my car to the BMW dealership and they were quoting me exorbitant fees for work that I had no idea I even needed. I take my car in for service regularly, and BMW wanted to charge me for new tires and an alignment when I had just had my car in two months ago for tires and alignment. They didnt catch that my other two tires needed replacing at the first appt? Also, needed to replace broken bolts that were over-torqued at the factory intially, along with many other items that BMW should have been keeping an eye on all along. I went to Robert at Midas and he was able to do all the work, with none of the hassles, and for almost 1/2 the price. Robert was friendly knowledgeable, and it is obvious that his staff is equally dedicated to customer service and quality work. Bottom line, if your BMW is out of warranty, dont waste your time with the BMW dealership or a foreign car garage. Robert and his team at Midas do great work for a great price, using quality BMW parts.
AN
Angela Younie
I had just bought a used car and the coolant looked old, so when I went in to Bay Brakes for an oil change, I asked them to check if I needed a coolant flush because I would like to get that done as well. I asked when I called, again when I handed over the keys, and again when I paid. The guy said "oh yeah, we topped off all the fluids" and assured me everything was fine. Well, a few days later my coolant was overflowing past my reservior tank, and it was mud-brown. I had obviously needed a full coolant flush and they didnt even look, and brushed me off assuring me my car was fine. Not just bad service, but bad business as I would have happily paid to have the coolant flush done. This place gets good reviews because its cheap, Im sure, but its cheap for a reason. Theyll assume you know nothing about cars and will just trust them without knowing what theyve actually done. Hope I didnt do too much damage by trusting their assurances that they had taken care of things.
ST
steve sanker
Broke a clamp on my exhaust. Needed to install a new one, a 5 minute in and out job that Id do myself if with a jack if theyd let me... the guy at the desk gave me every reason why he couldnt do it... 2 hours before close, ppl standing around and half of the bays empty and he is telling me about how tired everyone is and how they have all been there since 7 and they dont want to do more tonight. This was after he told me that he had never heard of a v band style exhaust clamp and made me go shop around town to find one, then says come back and hell help me out, just to come back and get a laundry list of excuses why it cant be done in the 2 hours they are still open. I will go to one of the dealers down the street and pay 3x as much before I will come back and let them do the repair when they feel they are in the mood...
A
Anonymous User
I had major brake problems while on a trip and was towed to Midas. The work was done on time, was reasonable, and they took me to a car rental place to rent a car to finish the trip. Their complimentary check should a couple of things that needed attention, but they told me to have these checked out by my mechanic when I got home. I was impressed that they didnt try to scare me into having more work done there. After I got home, they called me to make sure the work done was okay and I was happy with their service. I also liked that they were very specific about what needed to be done, answered my questions, and gave me the cost of each component.
BR
Brendan Morrison
We ran into some problems with our Honda Element on a road trip when it wouldnt start on the California Coast near Big Sur. We got it towed into the Midas in Seaside, CA which was one of the only places open on the holiday weekend. The guys in the shop were incredibly helpful and were able to fit us in even though they were quite busy. They were able to get our car started so we could get back on the road and finish the trip. Without them we would have been stuck waiting through the weekend for the dealer to open up and would have been late making it back home. Kelvin Armando and Angel truly did save the day! Thanks guys!
KR
Kristian Lester
Allowed me to drop my car off on a Friday in order to be picked up on Saturday. Needed to have my AC fixed. Instead of calling and explaining that my car would not be ready on Saturday (as was discussed on Friday) they said nothing until I called to inquire about the car at the end of the day. Then they told me it wouldnt be ready. Entire day wasted because they hadnt even looked at the car! Instead of telling me on Friday that they couldnt do it. To add to the issue my headlight they just replaced four months ago is already out again. Wont be returning or advising any one I know to use this place. Complete waste of time.