Firestone Complete Auto Care

922 W El Camino Real, Sunnyvale, CA 94087, USA

Address:	922 W El Camino Real, Sunnyvale, CA 94087, USA
Phone:	+1 408-755-9831
Site:	firestonecompleteautocare.com
Rating:	3.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 52

Reviews 7

Lynds S

This was the worst place I have ever taken my car to. I took my car in for an oil change and got a vehicle inspection as well because I was about to go on a small road trip. I was told that the most urgent repairs were my brakes for a total of $1400!! Now, my car is older and I was pretty sure I would need something done on my brakes (maybe get some new brake pads in the front), but they proceeded to try to scare me into getting this repair done by telling me my car was VERY unsafe and the repairs should be done immediately and that I should get a rental car for the road trip, or any travel in my vehicle for that matter, if I chose not to do the repairs. They said there were leaks in my master cylinder as well as one of my calipers being stuck etc. So, pretty major brake problems right? However, I wasnt experiencing any brake issue symptoms. It seemed a little strange. I decided to go get a second opinion at Meineke in Redwood City and see if my car situation was truly that terrible and needed fixing before my road trip. Alberto at Meineke took a look at my brakes and advised me of some repairs for new calipers and front brake pads for less than a third of the Firestone price. He found no master cylinder leakage and suggested that I could go on the trip and bring it back after for the repairs to be done. There was some damage on my car that needed fixing, but nothing to be scared of to go a total of 800 miles. So, here I am, back safe and sound from my trip, and experienced ZERO problems while driving there and back. Alberto fixed my car up the day after I got back. My brakes feel FANTASTIC. I saved about $1000, a peace of mind, AND he surprised me when I picked up my car by fixing my clunky door free of charge. So, long story short, dont go to Firestone and go to Meineke in Redwood City :) I gave them a 5 star review on their review page.

Anonymous User

If i had a choice of giving negative stars I would give Firestone in Sunnyvale a negative Ten. "MY OPINION" with backup from another shop. Every single job they "supposedly" did on my car was wrong, not done properly or not done at all. Of course they have a customer satisfaction guarantee so it is like groundhog day going back and back and back to get things done correctly. your stuck because you dont want to have to pay again somewhere else to get it done right so you have to go back. Well last time back to get job fixed for the third time, the manager was nice enough to relace something else free of charge because it was "old and not fitting properly" when i said to him you guys were supposed to replace it a few months ago he said no. I said yes, he looked in the computer and found where they charged me for replacing it but apparently did not , and he said "wow, you have a good memory" I cannot stress enough how poorly their service is, they have given me snide comments when all i have been was respectful, nice and willing to let them fix what was wrong. please listen when i say "in my opinion, in dealing with mechanics and shops for years, if i had a choice of either getting my car repaired at Firestone in Sunnyvale OR never ever having transportation again for the rest of my life, I would go buy alot of walking shoes! Seriously! Very Serious

Alyx Barranger

My tire recently went completely flat, and I had to get a quick repair so I figured I would just go to the place where I had purchased my 4 tires. I didnt really anticipate a whole lot coming into this experience, but I was truly blown away by both the prices and level of customer service that I received here. We were greeted kindly, they looked up our account and history with our phone number to pull up the information about our tires, and they went above and beyond to make sure we got the cheapest price for a new tire and that we got out of there quickly. 45 minutes and we were ready to take our car back with the new tire already on there. All in all, I would highly recommend coming here. Obviously, you experience can depend on who you get that day, but I thought they did a great job and were really nice and honest.

Jimmy Vales

Staff changes frequently here. Ive had one somewhat bad, long experience, but I have gone back since and would still trust them with my car. The fact that I can walk there is a plus and a reason Id like to continue giving them business. Ive read some pretty bad reviews on Yelp about this location, but if you temper your expectations and/or are lucky to visit when a respectful person is at the counter, you should have a decent experience. They keep my car going, which is the bottom line; and on the subject of tires, the selection is as extensive as youd expect. Ive bought two sets and have been happy with the price and longevity; I did also include the lifetime balancing and alignment option with both purchases. I realize that must be another reason Id like to continue servicing my car here.

Anonymous User

I noticed a nail head in my tire so I went in to get the tire fixed. The waiting room was very clean and presentable. I was quoted a price and was told that it would take 20 minutes or so to fix the tire. Simon came back and told me that the nail did not pierce the tire and that it would take a little bit longer so the technician can submerge it to verify. I appreciated the extra steps they took to check this out for me. The tire ended up not being punctured and I was told that there would be no charge. They were friendly and professional - I would definitely recommend their services and will return in the future.

AZTEC_ PRINCESS7

Wrost place ever I caution people from taking their vehicles here.... I took my car for an alignment left a car at 12 oclock in the afternoon... 5:30pm I still havent received a call when it was supposed to be finished at 2 oclock so I go to the place and turns out they havent done anything to my car and all of these hours because they were too busy not one phone call not anything... these people lack hard work..... one ever be taking my car here again they literally are liars and cheats... So if you want to take your car to get a lined here be ready for it not to be ready.....

Paul Rako

Everyone else wanted to sell me 80 dollar tires for my old 74 Chevy Van. Brett had 5 in stock for 45 dollars. After I signed the work order, I changed my mind about the road hazard protection and he took it off without complaint. The installer took a lot of effort to clean the bead area and I am sure that if there is a slow leak from these rusty rims she (gyrll power!) will fix it at no cost. The tires feel great. Brett quoted over the phone and an hour later I was on a set of safe new tires. Always a good sign when the manager is working Saturday afternoon.