Integrity Automotive Service, Inc.

107-A Whispering Pines Dr, Scotts Valley, CA 95066, USA

Address:	107-A Whispering Pines Dr, Scotts Valley, CA 95066, USA
Phone:	+1 831-439-9631
Site:	integritycarservice.com
Rating:	2.9
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–4AM Closed

Location

Photos 13

Reviews 8

joshua schmadeke

I have used this shop in the past and have found them to be honest and do good work at a reasonable price so when my car broke down and needed a fuel pump done I thought it would be a no brainer to have the car towed there to have the work done. Normally I like to do the work on my car myself but I dont have the knowledge or the tools for big jobs that require a lift so I figured I would let them do the work. I was prepared for it to be a pricey job given the labor involved and it did turn out the price for the job itself was fair BUT then they started naming off other things they said needed to be done such as belts needing to be replaced and the brakes needing to be done saying they were metal to metal and the rotors were warped so they would need to be replaced. This smelled fishy to me since I know with my car when those things need to be replaced they will start making squealing and squeaking noises to let you know they need to be replaced. I told them to just fix the pump and change the fuel filter (since it needed to be replaced) and told him I would check it out myself. When they called to let me know the car was ready they still tried to get me to authorize other things to do saying they were badly needed which I knew was a lie so I told them no. Picking up the car they were STILL trying to get me to do the things they mentioned earlier and told them no again, paid and left. When I got home I inspected everything and found it to be fine, but knowing Im no skilled mechanic decided to get a second opinion from my dad whos been a licensed automotive technician for 30 plus years. He confirmed that there was nothing wrong with the things they mentioned with the exception being the brake pads would need to be replaced in maybe a year or so. No where near the metal to metal they where talking about and the rotors were perfectly fine. I also found out from him that the shop has changed hands recently so if you need work done other than an oil change I strongly suggest that you take your business elsewhere; since if you dont have the slightest idea about cars they will take you for all your worth!

Katie Flaherty

Great service! I had the unfortunate experience of my car breaking down near Scotts Valley on my way to a family event. I later decided to take my car to Integrity Auto after reading positive reviews online about them, being as I was from out of the area. They assessed my car and gave me very bad news. My A/C had been blowing warm air, which had to do with the compressor and condenser breaking, along with most connecting parts and metal fragments started to travel throughout the engine block. This disastrous diagnosis if gone unrepaired would cost me my entire vehicle so I didnt have much choice. The entire job cost upwards of over $2500.00!! This was a common error in Honda CRVs. My car was repaired and I drove home several days later. The impressive part of the story happened about 5 months later when I noticed that my A/C was blowing warm air again. I immediately began thinking the worse and called to schedule an appointment with Integrity during my next visit in the area. I assumed that it may have been connected to previous repairs and was frustrated that this was still an issue. The staff treated me very well and determined that the valve they needed to replace was not listed under the previous repairs or the one-year warranty. After being quoted about $250.00, they subsequently waived the entire fee, saying that I had spent enough money with them the last time I was there! I couldnt believe it! A very generous gesture that I will never forget. Thank you Integrity Auto!

S. Weller

This shop was good until the last few years. Beware, they are lying cheats. I took my car in for brake work and oil and was convinced I needed my 60,000 mi (at 52,000 mi) my total bill was $2,700.00. A Few months later my car wouldnt run and they charged my $125.00 to figure out why and couldnt. Subaru discovered my air filter compartment open. Fast forward, my car is in for major work due to the work, or lack there of, they did. I was told my timing belt and water pump were changed, but according to Subaru the water pump is original and it appears whoever did the timing belt knew nothing about replacing one. Oil leaked all over my engine and everything needs t be replaced. I wasnt given a detailed parts list because they said the printer broke. I was charged nearly $1,000.00 in parts….none of which are listed. Subaru says few parts have been changed and when they were they were with cheap low quality parts. Dont go to this shop. Saying you are replacing a water pump and no doing it is FRAUD!!! Im paying over $4,000.00 to repair and replace what these scammers did to my car. My next stop……court.

Dan Mendez

They are friendly and I think they are good mechanics, but they lied about windshield fluid. I tried once to have my oil change which they did and notice that they used plain water to fill up the windshield washer reservoir. I asked why not washing fluid? They said that if it only needs to be topped off, that they use water. That’s wrong because they cannot see the reservoir to know the level. I was watching and had to tell them to stop. I drive to the snow a lot and do not want water that will freeze; also washer fluid keeps my windshield clean. Giving them one start for not using washer fluid. I had to drain and re-add good fluid when I got home.

Lilac Shimmer

These guys did a great job on my car! It started making some funny sounds one morning when driving to work, so I dropped it off here on my break. They were very friendly in the office and got all my information quickly. Shortly after getting back to work I received the call that it was a minor repair (just a loose bolt somewhere) and that they were going to waive my charges. Wow! So, overall great service! They got my car in and out quickly and they were friendly and honest, something that isnt always easy to find in a mechanic.

Marc Druzin

Came here for a smog check, that was fine, they were helpful and such. I came back to my car and a cigarette case was open and two were missing. An otherwise 5 star service was brought down to a 2 because of two measily cigarettes stolen. Guys, if youre going to steal something like that, at least close the pack and put it back where it was, I wouldnt have noticed and given a 5 star review.

Jon G

I am a professional mechanic by trade, but I did not have the time or space to do the wheel bearings on my truck. I never like to have other people working on my truck, but they did a great job, were knowledgable and easy to deal with. Priced way better than the dealership as well.

Rebecca N

Nathan is a good guy. Aptly named business. They fixed my radiator and AC on my 1994 Accord where another local shop failed to (even though they charged me $270). My only concern is that they did not give me an estimate for the AC repair before doing the work.