Public Storage

120 W Easy St, Simi Valley, CA 93065, USA

Address:	120 W Easy St, Simi Valley, CA 93065, USA
Phone:	+1 805-416-0109
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 10

Reviews 13

Delrae J Bantz

I am so impressed with the staff at Public Storage in Simi Valley. I am currently in Wisconsin and had a storage unit in California that I had to transport the contents to Ohio. I had the pleasure to speak with a Matt when I started the process and was so comforted at how effortlessly he answered my questioned and put my mind at ease with what I was setting up. When it came time to follow up with the process I spoke with a Diane who manages the facility. I was so impressed with this womans customer service I had to come and write a review. She was so in charge of the situation I couldnt believe it. She had answers to all my questions and ones I didnt know I should ask. She set my mind at ease with how well she understood the schedule that I had to set up with movers and pick ups. She assured me that everything would be taken care of and would go smoothly. I hope this company is aware of the fabulous individuals they have working for them. I would highly recommend using this storage facility. They are very personable, engaging and clearly aware of their customers needs.

Samantha Romero

There was a glitch in their computer several months ago, and payments for many customers apparently were not credited. Needless to say, we werent aware of the problem, and had no idea that a lock had been placed on our unit, because we had continued to pay each month. After not visiting the unit for about 6 months, we went there today and found our unit locked. We were furious, but Matt and Justin were on it -- they went above and beyond to research our account, identify the issue and resolve it so that we had access again immediately. I have to say that my husband and I were beyond steamed, and I was not my.... ahem...normally polite self -- but neither Matt nor Justin took offense. They were empathetic and very nice, and wanted only to make things right for us. Easy St. Public Storage has our business for life! I respect a company that works to rectify a customer issue, with urgency, kindness and professionalism. Public Storage -- you need more employees like Matt & Justin!

Trevor Simons

The employees at public storage were just fantastic! The smiling faces are always a nice way to enter the facility. And the customer service was outstanding. Highly recommended! Consistently going out of their way to make me feel like a valued customer. Pros: - Never any issues with my storage facility - Always courteous - Clean atmosphere - Convenient location for Simi OR Moorpark residents (its on Easy Street) - Dependable - Phone support / inquiries: someone always picks up when I call (no robots!) - Great pricing (also for the supplies they have available at the employee offices[which saved my life when trying to move something I was not prepared for]) - Will tell you your entry code without making you feel stupid Cons: - The entry code is really hard for me to remember

Jeff Yoo

Great location, you feel like you have alot of privacy with your stuff. I used them for a year, and your belongings start getting nostalgic to you and if the facility, like this one, makes it super comfortable for you to have a unit there, you end up keeping all your stuff and taking it to your next home. I just took out all my belongings and love seeing it again a year later. Check in was so easy because they make it fast and painless, even flexible. Check out was done over the phone, they even took care of few pieces of left over debris so that I wouldnt have to drive all the way there. Had 4 experiences of storage facilities around simi, 2 of them being public storage, however, Store 26607 is the place to be if youre in simi.

GuatelAzian

I had the most pleasant experience today while renting a space at this location. You know how sometimes you do business with people that leave you cold because they are indifferent and stick to a script, all business? Well this was not the case today. Leia J. is a warm and giving person that easily convinced me that she had my best interest at heart. She has a wonderful sense of humor and is extremely informative, making it very easy to choose the options that are offered. I walked out of there feeling very happy for having chosen this particular Public Storage facility, and with a BIG smile on my face.

Bo Howe

Im impressed with this company, all around. My wife and I have a unit with them, at a different location, and needed another, for some extra storage. Upon going to get another unit, we were referred to this location, because they had a better deal, which was then made even better, by reserving via phone, before we drove over. Zip zap. We get here, and Matt couldnt be cooler. Hes very helpful, knows his job well, and hes just a pleasant guy to be around. Thank you, Matt, and company, for making something as simple as storage a happy experience. =) J.

Rhian Royal

The customer service representative I was fortunate enough to encounter was Dallas, she was a great help in directing me in the perfect size I required for my storage needs, and maintained a professional yet personable demeanor the entire time. I was also impressed with the expeditious manor in which she completed all the necessary paper work and got me back to task I was there to accomplish. I would recommend this facility to anyone with storage needs in the Simi Valley area.

Roxanne Diesel

I rented a unit today and the customer service I received from Brandon today at Public Storage was above and beyond anything I have received from their competitor. He was professional and answered all my questions completely. I am moving from Extra Space Storage in Newbury Park where I have been a customer for 7 years - recent lack of customer service is one of the reasons I am leaving. Im glad I chose Public Storage - thanks Brandon!

Carol Ceglia

Brandon was absolutely wonderful!! Ive never had such wonderful customer service in my life. He made everything so easy and was very professional and so so friendly. He went through every single step and answered every question I had very clearly. He truly went above and beyond to make sure I had a great experience. He really made my day! Thank you Brandon!!

LUVZ2 Dance

I had a unit for almost two years, and the on-site staff was great! Both Matt and Chris were very professional, kind, courteous, and extremely helpful. They went above and beyond what was expected - very cooperative and accommodating. I would recommend this property in the future to family and friends!! Thanks again for the great service!!!

Edith Martinez

I had an amazing experience getting a rental! No hassle what so ever. The manager Colin, was so helpful and so funny. He made sure to explain all the process in the simplest terms for me.. There was a lot of people walking in and he made sure to help them as well. I will tell all my friends and family. Thanks Public storage & thank you Colin!

Shealyse Macdonald

Love this facility. Its only improved since my family has had a unit here! Dallas assured us we were safe here and that she would assist us anytime always and love seeing the same person consistently. Matt was all very genuine and informative! Thats exactly what this company needs! Employees who care about their customers! Thanks again guys!

Rachel St. George

Ryan was a super cool dude. This was my first time renting storage and he was very professional and honest when he explained the costs and everything. I like an employee who is helpful and not just trying to sell me a bunch of stuff I dont need. I feel pretty good about storing my things here and like Im getting my moneys worth.