ClickAway Sunnyvale - Verizon Store + Computer Repair + Phone Repair
| Address: | 472 E El Camino Real, Sunnyvale, CA 94087, USA |
| Phone: | +1 408-732-4500 |
| Site: | clickaway.com |
| Rating: | 3.8 |
| Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–7PM 10AM–6PM |
Location
Photos 1
Reviews 6
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Zach Stephenson
terrible... took my phone into this location for repair of a cracked screen, and thats where the trouble started... The store told me they didnt carry the repair parts, but they could order them, and have the phone fixed in 3 to 5 days... I expressed to them that I was from out of state, and how critical it was for me to have the phone repaired promptly... So, 3 days go by, then 5, and still no phone. The employee I inquired with at 5 days was polite, but completely lost. He had to wander around the store and search for the phone for 10 minutes before finding it, and then telling me that it hadnt been fixed yet, because the repair parts had not yet arrived. I asked how much longer, as it had now been longer than their original time quote. It was now Wednesday. He typed on his computer for a few seconds, and told me it would be fixed Thursday or Friday. Great... More waiting. Friday I come back in expecting bad news because of the lackluster performance so far, and thats exactly what I get. Repair parts have still not arrived. Now Im angry. I ask if they know where the repair parts are, and when they are expected to arrive. The employee says they have no way to contact the parts supplier. WHAT?? What kind of business operates and orders supplies from a supplier, and has no way of knowing if the parts have been shipped, and when they will arrive!!?? Im sorry... The employee tells me... But we have no way of contacting our parts supplier. They dont even know if the parts have been shipped!! Unbelievable!! I take the phone to another business, ubreakifix, which was recommended to me by several people, and they have the phone fixed promptly, in the time frame they promised... I cant believe this company can stay in business like this... With no way to track repair parts from a supplier!! Dont use this business if they have to order parts for you!!! if its a phone that needs to be fixed, take it to ubreakifix. They were much more attentive, professional, and got the job done when they said they would.
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Alvin Addo
Wanted to upgrade my Macbooks hard drive + RAM so I took it in to Travis and Leo. They told me the costs up front and it sounded like a good deal so I went with it. The next day, Travis gave me a call and I picked up my computer. My main problem ended up being that the new hard drive I purchased turned out to be defective (impossible for us to know after the clone and installation, and took us a bit to come to that conclusion) and caused certain programs to spike the CPU. This began a week long series of tests to figure out what was going on. Fortunately, Travis, Leo and co. were incredibly patient with my computer and my situation, as we ended up troubleshooting the hard drive issue for over a week. 2-3 clones and other tests later, we concluded that the new hard drive was defective. Even after all of that, Travis was willing to help me re-clone yet again, once I replaced the defective replacement drive with another new one. Bought a new drive (again), brought it back to Travis, and my computer works better than before! Will definitely bring my computer back for any other repairs/questions/upgrades.
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Pedro Gonzalez
I was having trouble with my computer not booting up and showing a black screen. I remember having my phone screen replaced here when it was cracked and one of the techs, Iman, was very courteous during that time and got me up in running in no time, so I decided to give them a try with my computer woes. I came in and spoke to Travis and Leo. They informed me that my hard drive has failed and I would need to do a data recovery to get my data. They told me upfront the costs and their money back policy concerning using a clean room since my drive was in bad shape. The price was very reasonable, so I let left them my drive and computer. I got a call the next day from Travis that my computer is ready for pickup. He was very helpful on showing me some backup solutions and recommendations to speed up my pc. The following day, Leo called me telling me that my data has been recovered. I was overjoyed to hear that everything went well. I spoke to him a bit when I was looking at the data and this guy knows his stuff well. I would definitely recommend these guys to my friends.
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johnny aragon
After 3 weeks of not having a working laptop I decided to take mine into a computer repair shop. After doing a couple searches I came across Clickaway. After seeing past good reviews I decided to give them a call. I spoke with Leo on the phone and he said he would be able to take a look at it. When I walked in Leo greeted me and I gave him a description of what was going on with my laptop. After hearing me he said it was something he has dealt with before and assured me he would be able to take care of the problem. After leaving he called me with an update on what was going on. I would highly recommend Leo because of his great attitude and knowledge of computers. I think he is one of the senior computer techs at the store. I came the next day to pick it up the laptop and to my surprise it was running as if I just bought it:) Overall great experience and did i mention hes a gamer as well!
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Guangqing Chen
I dealt with ClickAway in Sunnyvale about a month ago. I broke the screen of my nexus 4 and gave it to ClickAway to repair. Harry S. was the technician who worked on it. It took close to 3 weeks and multiple phone calls to finally just be told it was not repairable. It was a little surprising to me, but I had no idea of the true horror waiting when I went to pick it up. The glass back, which was pristine when it was dropped off, was cracked in multiple pieces. The frame was chewed up like the phone had been put on a vice. It was clear there was no intention to fix it. At least in this case, ClickAway/Harry S. are either incompetent (and must be extremely so) or dishonest. This is the worst experience I can remember for any service. They do not deserve the minimum 1 star.
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nit mo
Save your money. These guys do not do what they promise and are way over priced. They charged me $150 for a fan service and did absolutely nothing, I took the computer back and was promised that they would change the fan and would charge me for the price of the fan and no labor. They wrote up an invoice and told me that they would call me as soon as they received the fan. That was three months ago and I am yet to hear from them. A store close to my house changed the fan and got the computer working for $85. He also told me that the people at "Click Away" hadnt even opened the computer because the original factory seals were still intact. I have all the invoices if anyone is interested in seeing them.