Firestone Complete Auto Care

Address:	940 N Central Ave, Tracy, CA 95376, USA
Phone:	+1 209-831-7784
Site:	firestonecompleteautocare.com
Rating:	2.6
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 36

Reviews 24

Larry Salazar

I wish I could put zero stars on this place. Always waiting almost an hour just to actually talk about whats wrong with my car. I took my car here three times and each time I had a new problem with it. I have a warranty and something was wrong with my AC and the AC is covered under the warranty. The guy from Firestone never called my warranty insurance provider and tried to charge me $700-$800 out of pocket because he did not want to wait on the phone to respond. I called the insurance and they said they never got a call from Firestone. I had to spend almost an hour and a half trying to have the guy from Firestone to actually stay on the phone long enough to talk to the insurance provider. Even after all of this, my AC still does not work and the car has more issues. I put down a $100 deductible for nothing, and Firestone made $700-$800 off my insurance company. Never ever go here. They have terrible service and terrible mechanics. Just terrible.

Ian Garrott

rather disappointed. I usually have repairs done at Big-O Tires but I thought I would try Firestone. needed brakes and I was told if it were just pads and resurfacing rotors the price would be under $300. if it was replacement of rotors it would be around $600. I thought great as the last time I had full brakes done at Big-O it was $750. when I got the full quote it was $900. I was shocked. I asked I thought it would be $600? he said that was per axle. I said I didnt remember at all you saying that. I had to get the work done and I said go ahead. when I get my vehicle back it make a clunking sound when I pressed on the brakes. I took it back to them and it took another day for them to resurface one of the "new" rotors. it still clunks a little bit but at this point Im done with dealing with them. make sure you get quotes in writing. seems a bit misleading. not good.

ROCKSTAR BRYAN

They have a VERY hard time doing alignments on old cars... or they dont care too much..they seem to have no problem with my newer cars. If your car battery is almost brand new they will probably write it up as weak and give you a quote for $150 battery. The waiting area is clean........ UPDATE....... 150 miles on my alignment and the care drove terrible and ruined an almost new set of tires. After 2 more alignments and 2 more tires ruined. They gave me my money back and left my car so out of spec it could barely make it the 2miles home.... all my suspension and steering components are new. They had no recommendations just a B.S. excuse that my car is too old for them to do. Its a 1974...

Wickydooda

Left tire sealant all over my rims, even after I told them about it and they didnt even offer to clean it up. They put those clip on weights on my rims which scratches rims, and they put them on the outside where its visible and tacky looking, instead of on the inside or using glue on weights, like you are supposed to do with fancy rims. Total hack job. Also, my hood doesnt close now after they worked on my car, and all I got were new tires and an alignment. They failed to acknowledge any of it and told me that it was not their problem. No wonder my whole family goes to the Cox Brothers Firestone instead... also they dont offer military/veteran discount.

Leo Westra

This place will rob you if youre not careful. They try to tell me they had to change my master cylinder both my rear wheel cylinder and change both sets of brake pads plus give me a brake flesh. They were going to charge me around $850. They got all that from one of my rear wheel cylinder that went bad and was leaking break fluid. I fix the rear wheel cylinder and did a deep clean to the drum cost my less then $50 and took me not even a hour to do. now my brake seem to be working just fine. The only thing they did nice was take a look at it and help me narrow the problem that was wrong with my truck for free.

Rezrex246810 Lee

if you dont want to leave with a empty wallet and bank account stay.away.from this company all they want is all your money they charge for each thing they do Im surprised they dont charge you for each pound of air they put in car tires they charge 14 dollars for each spark plug you can buy at any auto store fore around 2 dollars

Derik Quach

Horrible service!!! If I can give zero star, I would. I had my appointment at 11am to check the alignment on my truck. After 2hrs of waiting, they havent even pull my truck in and was told that my truck wont be ready for another 3hrs. This is total BS so I left. First and last time I will be there!

Liana Lopez

So upset had an appointment at 10 am. Waited eight..... I mean eight hours and never got my oil changed. Unprofessional, terrible customer service. Employee told me three times my car would be done by six. Unfortunately he did not keep his word.

Kevin Vincent

100% professional and honest auto repair and tire services. Yes, the location can be very busy at times, but thats because the location is popular, the prices are fair and that leaves Tracys Firestone Complete Auto Care always in demand.

Francisco S

This place will rob you if youre not careful. Check out your car before to leave in this place in 2 different times make damage in my truck . I will find more people with this problem and do something about.

Deborah Griffin

A professional group of technicians. Theyre always prompt, courteous, helpful. Theyve kept my 2009 Hyundai Accent in great running condition. And they honor their tire warranty!!! Thanks gentlemen!

Richard Thomas

Great place had my front end alignment done there after I lowered my 2015 corolla.they had to put in camber bolts in which I provided.got it in and out 1hr sooner then they said it should be done.

Andrew Silva

Told them I needed to get home to my pregnant wife was told it would only be 15 minutes been waiting over 2 hours when I went up to ask they said they had forgotten about me

Javier Lopez

Horrible, I had a 10 am oil change appointment called 3 times, by 6 pm I finally got my car back with no oil change they said they were sorry they ran out of time.

Jose Vega

These guys put in time to assist me on saving money. They mentioned and offered all their deals available. My advise is, call ahead for appointment.

Larel Escoto

Customer Service is great! But I miss Jeremy, he got promoted to the Hayward location. Hes the go to man!

Leeann Yanez

The guy who helped us was not very friendly and kept trying to get us to buy more than we wanted.

Marcos Rodriguez

Great service, very attentive to clients needs. Plus they price match warehouse prices.

jmmgdm

Only place in Tracy that can actually do an alignment on all my euro cars...

Kerry Adamo

The have great customer service and get the job done everytime. No BS.