Pride Auto Body

15106 Oxnard St, Van Nuys, CA 91411, USA

Address:	15106 Oxnard St, Van Nuys, CA 91411, USA
Phone:	+1 818-780-2000
Site:	prideautobody.com
Rating:	3.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 7

Reviews 14

Steven Cohen

I completely agree with my wife: The single worst experience i have ever had with an auto body place in my life. Sadly was forced to go their by Keyes European in van Nuys (and why i will never ever by a car from them again) when i got rear-ended. The customer service acts like its the Four Seasons but in truth the emperor is naked. They waste your time with their stupid paperwork, they have no respect for your time and worst still after taking 4 days to finish my bumper they broke the drivers seat so the car had to go back to Keyes European to be fixed. This was on a Friday afternoon. The car goes to Keyes and the car is then ready on Saturday afternoon but Keyes are not allowed to release MY car to ME because get this...Pride Auto Body is the customer and there was nobody on Saturday to deal with because they are closed. Stay away from this place, it pretends to be something it is not and they dont even take very good care of your vehicle. Please sign in, give us a few minutes to get your paperwork straight..." 20-30 minutes later you are still waiting there and then they will come back and deal with you. STAY AWAY FROM THIS PLACE! TERRIBLE ESTABLISHMENT!

Jairo Rojas

I tried this body shop (Oxnard st.) as I previously had my vehicle serviced at the Haskell location. My major issue is their customer service and communication. They are very polite, thats not the issue, but it took days to hear back from them; most reputable shops that Ive used get back to me within 24 hours. There is much more to tell, but to cut the story short... they returned my car without the engine cover and other non-essential items and NEVER contacted me to let me know. I found out, months later, when I got an oil change and noticed that pieces were missing. I called the rep, who apologized, and said I could stop by the shop. I came in to the shop the following week - when I had time to drive back down there. Not only was it a complete inconvenience BUT they didnt even offer to install them. In fact, when I arrived, the office manager? (Male, NOT a technician) literary placed them on the lobby floor. I had to ask him to help me carry them to my car. They appear to have a very buttoned up process, so Im not sure why they dropped the ball on so many different occasions. All I know is that Ill exclusively go to the Haskell location from now on.

Toni Cohen

The single worst experience i have ever had with an auto body place in my life. Sadly was forced to go their by Keyes European in van Nuys (and why i will never ever by a car from them again) when i got rear-ended. The customer service acts like its the Four Seasons but in truth the emperor is naked. They waste your time with their stupid paperwork, they have no respect for your time and worst still after taking 4 days to finish my bumper they broke the drivers seat so the car had to go back to Keyes European to be fixed. This was on a Friday afternoon. The car goes to Keyes and the car is then ready on Saturday afternoon but Keyes are not allowed to release MY car to ME because get this...Pride Auto Body is the customer and there was nobody on Saturday to deal with because they are closed. Stay away from this place, it pretends to be something it is not and they dont even take very good care of your vehicle. Please sign in, give us a few minutes to get your paperwork straight..." 20-30 minutes later you are still waiting there and then they will come back and deal with you. STAY AWAY FROM THIS PLACE! TERRIBLE ESTABLISHMENT!

Shosuke Akuzawa

Traveling through this area and I got rear-ended by a SUV. Took my truck to this shop and Mr. Ilagan took care of me pretty quick. From access the damage to the finish, it took a week.Took little long to finish but consider its in LA area and number of accident they have daily, really cant complain. When my truck was done, my bumper needed little adjustment. Mr. Ilagan saw it and he took care of it pretty quick. I hope I dont need to come back here again but, if I get in another accident, I will look for this shop.

Julio Juarez

My initial customer experience was positive Mike gave me my first estimate and told me it would take about six days when I actually went through with getting my car repaired, Karen Ramirez took over and Ive experienced a horrible communication and customer experience she was not only rude but unconcerned of the customer and my car has been there now for two weeks just for a scratch on the bumper.

kenny krezel

My car has been there for over 24 hours and Ive been trying to get ahold of anyone working there. Left several messages and have herd nothing... would have rather toed my totaled car to a respected shop back where I live.....no pride....

Denise Lopez

My major issue is their customer service and communication. They are nice and polite but they dont keep their word. Then they say we never said that. I hope I never need to deal with again.

Anonymous User

super nice, took me in without an appointment even got me into a rental car after hours since enterprise was closed. the GM is super nice and thinks outside the box.

Danny O

This place has the worst service bad people, if you are reading this its because you want feedback.Dont go there.........

Bruce Mao

Best Auto Body I have ever used. Made my trashed car look like it was brand new! Cleaned inside and out!

Loren Cooper

Go down prices in repairs always nice to stop in and get help. Great prices on auto cleaning supplies.

Leo Wyatt

This shop probably has the best customer service in town. Very nice. Very emphatic.

Jimray Olas

They help out. Keep you updated as possible.

Paloma Montenegro

Great service