Public Storage

Address:	12331 Penn St, Whittier, CA 90602, USA
Phone:	+1 562-485-9840
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 42

Reviews 23

Steve Di Bella

When they were Penn St storage, they were fantastic. Once Public Storage bought them they started a spiral to Hell. Increased rates and significantly reduced access/hours. Notes were posted on site saying "sorry you cant access your property today" sic* Then they cut access by 105 hours per month, basically, anyone with a job isnt able to access their belongings, but that didnt really matter since homeless people seemed to have access to the building. The Manger was a snide kid, Corporate didnt give a crap, and District managers were never available. I never leave comments, but after 9 years here, and talking to other renters regarding this issues, I did. I am so glad to be out of this place. If I could give negative stars, I would...

Steve Bibayoff

Horrible experience. Was told that the hours where form 6am to 9pm. After I signed up and paid, was told "temporary" the hours would be from 9:30am to 6pm. 9 months latter, told NO, these are the permanent hours. PS still advertise that you have acces to your stuff 365 days a year. Complete WRONG. . Asked if I was going to be reimbursed for being deceived and not receiving the service I signed up for, and was told if I wanted reimbursement, I needed to sue them. Stay away from PS and especially this one.

Benjie Dominguez

Susy did an excellent job with us! She is an awesome employee & an asset to your company! Shes so sweet & we had our 5 year old son with us & she was very attentive to him! Hes autistic & she had the patience of Job! He loved her! Were glad we met her. Dont let her go she is a valuable person/employee! Shes very polite & pleasant! Her customer service skills are awesome!

Natalie R

I came in to make a payment and Andrea was so helpful and friendly! She answered any questions I had and was also very funny! Facility is very clean and secure. I recently read a negative review saying people steal but I must say with 100% certainty that is not true! Staff is so helpful and you can tell they care about you and the business

Danielle Unger

Today I called to ask about a unit, access hours, what it takes & the needs in getting a unit. Ive been calling around & pricing &I was amazed on the person who helped me Dreana was so helpful, knew exactly what she was talking about & I am looking forward in going in & getting a unit. Exactly what customer service should be like!!!

Giovanni Gomez

I just cleared my storage unit at this location this week after 3 years. The staff were very friendly and helpful. I literally had to fly from Atlanta to Los Angeles and was on a time budget. Nathaniel who was working that day was extremely helpful and made my move out very easy and non-stressful. Thanks again Nathaniel ; )

Jean-Phillippe R. Beaulieu

Great, Angel at the Whittier facility is someone you dont see much anymore, there was a elderly couple moving out of their unit he went out of his way to help them . And made great suggestions to make it simple for them As a former sales manager , I look for people like that , they are rare and few to come by

Andrew Neyer

Public stodage has always been there when I need them to be. Great hours. Great communication between me and managers. They work with you very well. Property is clean. Security is great! I once left my unit unlocked and recieved a phone call letting me know. Andrea is the best property manager ever!!

robert regalado

Been a renter here for over 2 years and every time I go there are homeless people living out of their storage unit. Given that they are always there then there is always a gross stench traveling through the hallways, manager onsite seems to turn a blind eye at this hence me moving out this month.

Laura Prasad

weekends they close @5pm I get there at4:45 Im allowed entry main gate but have no access to my unit building close be for 5pm its not 5 pm sorry were closed!!! 5pm is 5pm I close my business early just to get there be for 5 I lose sales and he wont let me have access @ 4:45

Maria Mora

I just vacated my storage unit after years of excellent service. I was really impressed and happy with Nathaniel. He was nice, courteous and very helpful. He didnt wait to be asked for help, he was the first to offer. I find that very refreshing and recommend this location highly.

Itzel Amezcua

I came with my friend and this property is really clean and the facility is well lit and safe. And the property manager, Andrea, is so helpful and friendly. She helped us figure out what boxes we needed and even made very helpful recommendations. I highly recommend storing here.

Christine Frainie

Came in to make my monthly payment and was greeted by the property manager with a smile and warm welcome. Andrea not only took my payment in a orderly fashion, but also answered a few questions i had. The property is very clean and safe. I highly recommend renting here to anyone

William Escobar

My niece rented at the public storage on Whittier and penn street and Andrea and Samantha were great! They answered all of our questions and were very friendly! They facility is very clean and safe I would recommend this place to anyone who is looking to store their belongings!

Gilbert Farlow

Samatha provided great customer service. I was able to rent a unit with 30 min from start to finish. Samatha explained and answered any questions or eliminated any doubts, I might had in being first time client renting a storage unit.Thank you Samantha for a job well done.

Carrie Adams

I came in one day looking for prices and information and was assisted by Andrea and Samantha, they were so helpful and professional, they were absolutely wonderful and knowledgeable. The facility was clean and well managed, and I will be back to give them my business.

Terry Champieux

Went in asking about prices. Andrea and Samantha helped me out so much. Showed me multiple spaces and showed me very helpful merchandise. Very clean property. I am a customer service manager and would hire Andrea and Samantha in a heartbeat. Sweetest girls ever.

Carlos Carrera

KC was wonderful. Honestly. My wife and I take this as a blessing. We had gone through so much and for her to go above and beyond was just amazing. Please give her our thanks. For sure we will recommend this place to friends and family.

Brigitte De Soto

Very simple walk-through with Kaci and quick payment set-up. Everything was explained succinctly and I was out within 20 minutes. Storage facility equipped with cameras and I feel this is a reliable location for my storage needs. Thanks Kaci!

Martha Guerrero

Amber,Samantha,and Andrea are excellent with costume rs and treat/welcome you in a very friendly manner. Good place to store your items. Prices are really good and I have been with them for over three years.

Mericson Riego

Terrific and professional customer service and very clean facility. Samantha is very courteous and professional and really takes the time addressing all your questions. Would highly recommend this location.

Vanessa Acosta

Great Service! I called this Public Storage the other day and spoke to a man name Luis. He was very patience with all the questions I asked and took his time to explain how the services worked. Very pleased.

Enrique Mendoza

Great service, good listener. Came in to make payment and Andrea was very helpful. Samantha and Andrea have done a very great job with the property. Very clean and safe. Highly recommend this location