LA Fitness

Reviews 3

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Anonymous User

I joined the WLA club as a trial member about three years back because I wanted to check out the club to see if it saved money and because the club was near my office. I was at that time a member of another, high quality, club. The promise made to me was that the membership was for one month only. I dont recall getting a copy of the contract but felt comfortable with the papers and I dont believe I ever signed them. After a couple of visits and after looking into the other clubs I might visit near my home, I didnt like the lack of towels, the wait for treadmills, the general cleanliness level and indifferent support so I just stopped going after my month was up. A shock a couple of months later came when my wife, who pays the bills, asked me about this recurring bill and why I kept the membership. After about two months and four or five bills charged against my credit card, I resolved the dispute. What I believe had occurred was that I had been given a false promise and that the sales person had forged my signature on an account in order to get his commission. I had a horrible time figuring out how to get hold of anyone and when I did, they werent there the next time I visited or called. They apparently go through people like ex-lax. I think I finally got a couple of months credited back to me, but only after I seriously threatened a lawsuit (which I am fully capable of acting on). Now for the second part of the story. I just received a settlement offer for a class action suit in which LA Fitness was sued for failure to cancel memberships. Surprise? The settlement was a cash distribution of approximately $9.77 or a 45-day free membership which is transferable. . Figuring that the rebate would take a year and that it probably would discount the cost of postage, I figured giving the membership away to someone (I hope they wont hate me afterwards) might be a better settlement. So I called a local club with two questions. One is whether I could use the free voucher within any club or just the one I signed in at: and two, what was excluded. The first response I got was that I had to go in to find out my answers. I objected on behalf of saving gasoline and the environment. Finally I coaxed the salesperson to type my voucher number into his computer. The result, I was told, was that I was entitled to a two-month membership but that since the computer didnt tell me if I was restricted to just one club, that I had to come in and and sign up to find out. Again, I objected on the basis of saving the environment but by now I was more than suspicious. Once a fool, the second trip around I am not to become an idiot. I asked, "so I think what you are saying is that the only way I can find out is to sign up, but what if I dont want to sign up?". The answer was, "what difference does it make its a free membership". Wow, now they had my attention. "It is not free", was my response, Im getting paid as part of a class action settlement for doing the same thing you are doing to me now". After a bit of silence and stammering we finally got down to his asking his supervisor (same as my past experience) which resulted in me getting a telephone number for customer service which the salesperson wasnt sure was the right number. Well, I guess that sums it up. I think you get what you pay for but I have to confess I left the other high-end club also. I had issues with their management and I thought it was pricey for what I needed it for. I ended up spending more money, however. I now have a personal trainer at one gym and 24-hr access at a small gym. The trainer is expensive but the other gym is cheap and I can live with smaller inconveniences if I can control them to some degree. Good luck

EV

Eva Trussell

I came in to check out the pool at Woodland Hills location on a "Three consecutive days free pass". The first time I came, they were too busy to show me around, but I found my way to the pool and enjoyed it. On the second day they closed the pool while no signs were posted as to why or if they are apologizing at all... I was hoping its not for long so I and other ladies kept waiting... for 3 hours there were no announcement and no work done in the pool. When I came to the front desk, they proudly informed me that there is no chance I am going to swim today, and if they were me, they would call first before heading to the gym tomorrow, No apology for inconvenience again. I came up to a person standing in the front who turned out to be Max the General Manager, and explained how I feel and that courtesy pass now is going to be only a one day pass. I could not believe what he said to me! He said that its enough for me, because the pool will be not open until Monday (it was Wednesday). He did not even let me ask for extension of my pass, just rudely interrupted me and said that he is not going to extend it. "Go to Chatsworth" - he said. I dont even know what "CHATSWORTH" is but from the conversations with other members in sauna, I heard its not good at all, they say uncleanliness goes as far as cock roaches crawling on the floors, and it does not smell good there... Why should such a rude person be a general manager at a clean new facility? May be Max should go and manage Chatsworth? As for me, I want to come and use my pool at Woodland Hills, whether or not Max is there to tell me what is enough and where hed rather have me go!!!

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Anonymous User

Wow. Just wow. Its true that the gym is old, but some will tell you "theyre building a new one across the street". Fair enough. What that wont fix is their staff - which is possibly the rudest, most unprofessional staff I have ever encountered. I just called the facility to get VERY simple information and, in that process, was put on hold 3 times, told that I dont have an LA Fitness membership (which is absurd given that I go there weekly), then she stopped bothering to put me on hold and started talking to members while still on the phone with me. When I asked her if someone was available to give me their full attention, her response was to put me on speaker and say "see, here, we have to multi-task. Is there anything else I can help you with?". Unreal. But, unfortunately not the first time I had such an interaction at this facility. Besides the front desk staff, as others have stated here, the sales team (at most LA Fitness gyms) is just plain dishonest. I will say that many of the classes have great, top notch instructors. That said, after the sales team misleads you into purchasing a membership that does not meet your needs, and then the girls at the front desk are horribly rude, you just dont want to come back.

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