Solesbee Auto Crafts

Address:	4051 2nd St, Yorba Linda, CA 92886, USA
Phone:	+1 714-528-4121
Site:	solesbeeauto.com
Rating:	3.7
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–1PM Closed

Location

Photos 60

Reviews 4

cerr00

I came here once before. This time I had a horrible experience and definitely will not come back. Chad Naber is just Awful ! If you happen to come here and he is assigned to you, just turn around and run. He will milk the insurance for as much as he can while telling you, you need to repair everything he says otherwise it won’t be done right. Bear in mind that State of California allows you to go to any repair shop. There are several repair in a 5 miles radius which works with many insurance (Mercury, Century 21, State Farm to name a few). Here’s a list to be aware of: - You must repair everything on the insurance estimate. FALSE, the insurance will pay for the damage (aka “Loss”). You can decided what you want to repair. I had a very good reason for not changing out a panel on my bumper. A reason which is perfectly understood by my insurance company and anyone else I spoke to at the shop. The insurance will still pay you for the damage. For some reason Chad Naber just doesn’t get this. - He won’t add items on the initial estimate to the insurance if you decided not to get certain things repair. This is AGAINST insurance policy. They are REQUIRE to report what they find (visual inspection is perfectly fine) on the initial estimate. This is a scare tactic to get you to repair everything so he makes more money. - I told him I will just have the insurance pay me directly and I’ll pay him for their repairs I want to have done. He tells me now, “I’m a cash customer and now I need to do all the work in dealing with the insurance”. Anther lie. I actually got fed up and switch to a different person. Long behold, there were extra clips which were needed and the new person was able to seamlessly communicate that with the insurance (hey they want to get paid remember). - Most of the conversation about starting the repair goes like this, “The estimate is $1,xxx.xx. Do I have permission to do the work?”. Uhhh. NO! I need the break down. After my request, it took over two hours just to get it and that’s after two follow-up calls and one email. This happen twice, one before the insurance came out and again after I told my insurance about the issue and request them to come out to estimate the car themselves. - Insurance estimate was between 10%-15% lower. He knew it, no argument there on this side. - He calls me at 5:27pm. At 5:30 pm while speaking with him, he shuts down his computer and says’ “I shut down my computer and don’t have the estimate in front of me anymore”. Don’t call a customer if you can’t spend 5 – 10 minutes on the phone going over the what needs to be repair. - Chad tells me there policy is to tear apart the vehicle in order to provide an initial estimate. FYI, DO NOT let them do this. They make you sign a statement saying that if they tear apart your vehicle and you don’t get the work done there, it will cost you $150 and up to 30 days to return your vehicle. Basically another tactic for them to insure their work. Insurance require them to provide an initial estimate WITHOUT taking the vehicle apart. - When the car was finish, panels are not flush and you can see gaps between them. Also there paint is flaw with a bump (almost like the surface was thoroughly clean before painting). So much for getting it done right the first time. I mentioned it when pickup my car and the response was “We’ll you bound to see something wrong. It’s a car.”. Contradictory to what was initial stated “we do it right the first time” to get your business. This is not related to any of the people in the front office because obviously they are not working on your car. It’s the repair crew and thus shows the LACK OF QUALITY of their work for any vehicle.

Anonymous User

Having been involved in the car scene for quite some years, and having a quite a bit of experience in the field of cars and car repairs I give this place the lowest possible recommendation I could give to a body shop. This shop is the reason why so many auto body shops get stereotyped as evil. First off I took my car in to get repaired from running over something on the freeway and only required the simplest replacement of my undercarriage, but instead Solesbee decided to tamper with my air conditioning system. Upon picking up my car I noticed my outside temperature gauge was reading -40 C which is obviously incorrect because this was during summer in Southern California and not some place like Alaska. So immediately I told them of the problem, and my Car Rep Leo(Who by the way is the worst person in the world for customer service) Leo said he would call me back, and he says the same thing every time I call about the situation. But he decides to never call back. After nearly 3 months and 3 visits to the shop my A/C is still non-functional and now Leo is trying to tell me that I have to spend $500 of my own money which is not including the money I already spent for the deductible to find out if the cause of the A/C problem is because of the accident I had, or because of their repairs. Which on any scale is obvious since they decided to remove my thermometer for no apparent reason, and on my 2nd visit there Leo stated "it had been ripped out," so considering the fact before I took it into the shop my temperature gauge and A/C worked fine Im 100% sure that it was because of their shop, but they fail to take responsibility for it still. Ontop of that when trying to plead for Leo to speed up his response time to calling me back from never calling me back to at least a week he decided to hang up on me(Im sure alot of you would be ticked off by now), and I still have kept my patience and professionalism and I figured I got myself into this situation by not listening to my friend who also had a similar experience there with his 350z repairs. I would just like to warn any potential customers of theirs.

Sean Romero

I give solesbee an excellent review, not only are the people at the front counter kind and courteous, they are also very experienced and professional in all aspects of auto repair. my estimator cameron really took care of all my needs every step of the way, he was very informative and gave me updates on how the progress was going every step of the way.. I Would highly recommend Cameron and the solesbee auto repair team to do any work you need done on your car, they are the best of the best... not only in customer service but in quality too. my car looks better then new. some people are very knowledgeble but lack customer service skills, and some people have great customer service skills but seem to lack knowledge. Cameron and the team at Solesbee were both knowledgeable and attentive when it came to all my needs. As a consumer I will continue to recommend solesbee to all my friends and family..

Annastazia Gube

Went there after a car accident because it was recommended by my onsurance company. they did a horrible job. nothing the fixed was to an even passing standard. we had to drop off the car again to get it fixed properly. before knowing what type of quality they put out i was hit in another car and brought it to them. this time they broke an expensive key holder and instead of at least telling me i had to bring it to their attention. theu to rhis day have not replaced it as promised and it has been a few months. please take my advice and find another body/repair shop. it is sad that companies are still in business with such poor standards in work and customer satisfaction.