U-Haul of Yuba City
| Address: | 1446 Colusa Hwy, Yuba City, CA 95993, USA |
| Phone: | +1 530-671-7146 |
| Site: | uhaul.com |
| Rating: | 3.9 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 41
BI
Bitchhog Digwillhunt
Came in after reserving online to get a standerd size truck. I did come in right before closing I should ad my bad. Spoke with the manager of the store end he had told me to reserve online and check out online. Well I did that I already told him and did the online check out so i didnt have to wait. He said he would get the truck and put the keys in a lock box cool right sounds smooth and easy. Wrong when I get there my friend and I were greeted as we walked threw the door is were closed we cant help we closed. So I spoke with the gentlemen and foundout it was person a spoke with to previouslyon the phone. So I explainedwho I was and he said I cant help you? Why I wonderd there was only one other person in the rental store. He then said you have to do it online told me the web site and then tossed us out. I tried to get this truck checked out for nearly two hours out front of the store. I tried to get there attentionby knocking on the window but nothing. Went to the rental bay nothing. Found check in guy doing a couplecgeck inns and told him to askthe manager If he could helpml me cause I needed to rent this truck had people waiting for me to pick stuff up. He went back inside and talk to the gentleman and I guess he gave him a confirmation number that I already had and said put this in on the website. But the website wasnt working properly and went take me to the page for the confirmation number in to get the check out. So I struggled again for another 45 minutes and watched the guys walk around and do nothing to help. When asked for the number to get ahold of U-Haul over the phone of the check-in individual who you wanted around said he didnt know the number and I wondered it out to him that was right in front of him on the side of the U-Haul rental trailer the number was there. He begin to look around for another couple seconds and said oh yeah there it is and then walked off. So none-the-less were pushing past two hours and no rental no help nothing but frustrated. So with that being said I missed out on buying the washer and dryer for $200 that normally cost $800 a piece so not very happy period so when I called the U-Haul place on the next day to make sure they didnt charge my card for the reservation cuz I never could pick up the truck I spoke with the lady on the phone and told her the situation and got nothing but silence. She didnt offer any help any suggestions nothing and basically said all that it okay bye so incompetent song U-Hauls part. Good at there before head best of luck never had no problems with this last time it was terrible customer service and terrible on phone customer service and their website is also slow and horrific. Good luck to you if you rent there.
MU
Muriell Cornelius
A few years back we PRE-RESERVED the 2nd biggest truck they had 2 WEEKS IN ADVANCE just to ensure we would have the one we wanted come moving. Well I needed to be able to go from here in yuba city to citrus heights and then drop it off back here in town..... Well the day before moving day we went to pick up our truck and go freaking figure.... They didnt have it so I was sent to olivehurst were they supposedly had it which they didnt so I was sent to yuba city again were they tried convincing me that it was my mess up (I MESSED UP BY CHOOSING THEM). NEEDLESS TO SAY I WAS FORCED TO TAKE THE 26 INSTEAD OF THE 24 AND HAD TO DROP IF OFF IN CITRUS HEIGHTS AREA THE NEXT DAY. No thanks didnt need another day charged or pay more gas So I brought it back to yuba city THAT MOVING NIGHT and left it without refilling the gas at there shop..... I will not ever choose this joke of an establishment EVER AGAIN
PA
Paul Moize
The worst customer service Ive ever received. I had a reservation in advance. I was called the day before I needed my truck and was told they didnt have a truck for me. Their options were to give me 2 small trucks or send me 45 minutes down the road to another place to get a smaller truck and a trailer. Do not depend on U-haul during your move
AP
april Crabb
I will never rent or at least try to rent from this company again I rented a truck two weeks ago and they barely tell me today that my truck that I rented is not available when Im moving in 2 days so now I have to scramble around and find a rental truck what company does that ridiculous never again
NA
Natoshi Dubose
Great service... Employees are friendly and knowledgeable and the management too. Definitely suggest to all..I have been using this location since the large 90s and have never had a bad experience..
GI
Ginger Hodge
Worst place ever. Overcharged me . Truck return went online to find business went there and was closed down website not up to date. Alot of run around. Think twice Mabel 3 times before considering
BR
Brent Miles
@Pickup - Friendly staff and quick service. @Dropoff - Waited for someone to tell me to disconnect trailer (and therefore get all dirty) and unceremoniously dismissed.
BO
Bob Mason
These guys solved the wiring problem for my RV hitch. They are professional and know their stuff. From renting trucks to filling your propane I have no complaints.
RO
Robert Pratt
They call you to return trailers before your 24hr is up so they can rent it to other people and offer no discount. Uhaul are thieves in my book
SA
Sammy Soliman
Customer service is very good. The Ford van I rented was almost new. However, the cargo compartment was not clean. I had to clean it.
CH
Charles Ashton
Called about price on installing hitch, they asked for my phone number, as I was giving it they hung up on me.
KR
Kristopher Brown
EXCELLENT STAFF! Harman and his crew are amazing!!! Definitely the best U-Haul in Northern California!
LA
Laura Hall
Waited over 25 mins for propane before I found someone myself and was told to wait longer
AN
Anthony Payne
Slow service, most of staff was in back goofing off while line of customers waited.
RO
Rodney A
They are very knowledgeable. They are also friendly and customer service is great.
EN
En Comonicacion con Alberto maria
Mi gusta este lugar
SO
Something witty
Very good inventory and the staff here are very knowledgeable.
ME
Melissa Dallimore
Large variety of trucks to choose from. Friendly Staff.
BI
Big bassin
Customer service is not very good theyre very rude
PH
Phil Watson
Clean and newer trucks. Check in and out was easy
ST
Steve Chadwell
I use them to buy propane. Your typical U Haul
DA
Dasie Butler
Very helpful very fast nice friendly service
AN
Anthony Rhoades
Fast and Friendly Service! A+++ in my book.
FA
family channel and toys!!
They took to much time whit what i neded
AN
ana freval
Got in got out got my things moved lol
TI
Timothy
These guys are great, great service.
JO
Joe O.
Great place! Easy access! love it!
CA
Cali Jones
High prices and trailers are old
ES
Esteban Garcia
Very friendly and helpful staff
RO
Rosa Buschlen
No reservations was required.
JO
Joe Williams
Very helpful great employees
JO
john smith
Worst place ever!!!!!!!!
AA
Aaron
Courteous service.
RO
Ronald Boedeker
They come in handy
BI
Billy Easton
Nice and friendly
SH
Shawn Meyer
Excellent service
BR
Brian McCullough
Brian and Sharon
WI
William Wilt
Friendly staff
GA
Gabriel V
Good service.
EB
Ebel S. Rodriguez
Quick service!
EL
Elizabeth Cardwell
Decent prices
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