Colorado Auto Body

Reviews 3

MI

michael hand

I first became a customer of this shop when I was hit by another driver on my passenger side of my truck. The first impression was great Matt gave me an estimate for repairs and it seemed a little high but I chose it above the rest because of the reviews and comments about the shop. Sadly this is where it turned to the worse, Matt was let go for reasons unknown, I came in to drop off the truck and I reviewed the repairs with the new advisor. After about a week and a half the truck was ready to pick up, a new advisor Jason was now in charge of my truck. I was told by Jason the truck was ready to pick up, so I headed right over, I met with Jason and was told the truck would be right out they noticed it was a little dirty and wanted to clean it up, an hour and a half goes by and come to find out the door wasnt even on my truck when I got there, so I sat waiting for my truck to be "cleaned" and it finally shows up. I go out to my truck to find a guy jump starting my truck, seems I was told the door was off the truck and the battery needed a good charge, assured by Jason that after driving a few miles it should be fine. I get into the truck to find a nice white dust all over the truck and having to pick my wife up from work I was kind of in a hurry, so I let it slide, my truck started to run weird the truck was idling at 500rpms and struggling to stay running, so I called the shop. They had me return the truck to fix the problem and investigate, I was left without a rental car for a week, costing me work and the ability to perform my daily tasks. My truck was finally returned to me and I was told by Jason my battery was old and I needed to replace it. I accepted it and just bought a battery even though it was running fine when dropped off for repairs. I noticed that the emblems were not on my truck and that there was some defects in the paint, I addressed this with Jason and was told "I was supposed to put them on" lol first of all I am paying you to repair my truck why would I install my own emblems? But then was told later that its because they were plasti dipped that I was supposed to plasti dip the new ones (new ones were never supplied but were billed to the insurance company). There are about 7 total excuses that circulate the blame about the emblems. Jason said he would get the truck in and get it fixed after getting approval from the owner. Two weeks later nothing Jason broke his phone 3 times during all of this and that was his excuse as to why I wasnt being contacted, Im pretty sure my phone number is on file and they have land lines there?? Jason likes to point out that he was a fellow marine and we look out for each other, however he failed me misserably, we may be brothers in the corps but I retain my integrity. Tired of all the bs excuses I called and talked to Eddie the shop manager, I came in to address the repairs, pointed them all out and was told they would contact the insurance company to get a repair approval and contact me in a week, I explained how Jason basically failed to communicate and dropped the ball completely and told them above all else I value communication, I was assured I would hear from them within a week. Fast forward two weeks and I am calling again, and was told they overlooked the situation and havent heard back from the insurance company, at this point I felt like I was ignored and neglected, so I asked to talk to the owner or someone higher up. I spoke with Erik the general manager he assured me that he would resolve all issues and fix the problem to give them one more chance, so I agreed. Today I picked up the Tundra after 2 months of back n fourth and I still have dirt in the paint. I got told by Eddie that the dirt wasnt the main concern, but its their paint!!!! Yet earlier when I addressed them with him he said it would be fixed. Sadly Ill never go to this place again nor will I ever recommend them to anyone. They go thru employees like a plague, I have no idea why but get told they were the fault of the reasons my truck wasnt fixed right.

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Jennifer branin

I needed a repair for my new CRV since April, 2017 and I was not happy with other quotes or places I called. One day I decided to call Colorado Auto Body and get another quote. One place quoted me $1,500 more because they needed to replace my door and window. I didnt understand, why they couldnt just fix my damage. So, I called CAB and made an appointment, because of work and life, I cancelled 3 separate appointments. Finally, the lady at the front desk, said, tell you what, why dont you come in the next time you have 30 minutes to spare. So, I did, I went in on a Tuesday, right before I was going out of town for a week. They examined the damage and I had a quote within 30 minutes of them opening. This was out of pocket and I was nervous about how much it would cost me. The quote was under a $1,000, I was thrilled. I then asked would it be possible just drop my car off now? They said, well we are booked until mid September, I said ok, but if it was possible I would greatly appreciate it. So, guess what, they did, they said no problem, we can fix it while youre out of town. I was thrilled, they were very professional and nice. They offered me coffee while I was there and the employees looked "happy". So, I left my car and was nervous that the blues would not match....I got back to town on Tuesday and called them to see if my car was ready, they said yes Jenn, it was ready on Friday. They offered their shuttle to come pick me up and bring me there to get my car. The employee who picked me up was very nice and he spoke highly about being the Lead Detailer and mentioned that he detailed my car, I said you did, he said yes, I hope you like it. So, as soon as I saw my car, I was relieved. It looks brand new, I was in awe, I appreciated the color matching and they did a great job. I have already referred friends to them and I will definitely be back, if its needed. They are great and they really care about their customers. Thank you for working with me, my budget, schedule, and making my car "new" again. Grateful customer!

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Nancy Surdo

My daughter lives in Denver and recently had an accident with a tree while camping. She was leaving on a trip out of the country and I was trying to arrange a repair from Arizona long distance. Not knowing anyone personally in Denver for this work, I went to reviews and found CO Auto Body to complete the work. I worked with Ken who was amazing at keeping me informed as to what was happening. In todays world it is hard to trust people, especially long distance. I felt Ken did a great job of making feel secure that this was a honest place to come to help my daughter. Its been a long repair, about a month while waiting on parts and also the insurance companys approval, but we are now about two days from being able to get her car returned to her. All along the way Ken kept both my daughter and I informed as to where they were in the repair. I never had to ask, he let us know what was going on at all times. Although I am not able to comment on the actual repair yet because I havent seen the car, I feel that because of the service I have received in communication that the repair will be the best as well. Thank you to Ken for helping me from long distance and my daughter locally to feel that CO Auto Body is an honest and great place to take your car. Thank you.

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