Roto-Rooter Plumbing & Drain Services

Address:	1400 Joliet St b, Aurora, CO 80010, USA
Phone:	+1 303-202-3010
Site:	rotorooter.com
Rating:	4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 63

Reviews 4

Temp H

I had a mixed experience with Roto-Rooter. 1ST SERVICE --------------------- My initial call for service was to unclogged a sewer mainline on a Sunday afternoon. The phone rep promptly found a time slot and gave me an arrival estimate. The plumber showed up early (to my surprise), assessed the situation, determined that he needed to enter through the lowest floor toilet and gave me a quote for $465. Obviously, this was sticker shock but I needed this done and expected a higher price based on the time/day and the extra work. The plumber had a hard time clearing the clog and, since his shift was ending, called in another plumber to complete the job. The second plumber completed the job and the overall process took nearly 4 hours. Both plumbers were polite, cleaned up after their work, and kept my toilet intact. TLDR: I was satisfied with main sewer line unclogging. 2ND SERVICE ---------------------- My second request was a mainline camera inspection for $50 and a technician came out to do the work. Again, my toilet had to be removed for access. After some struggle, the technician tells me he cannot complete the inspection due to the amount of turns in the pipe. I tell him Ill put the toilet back on myself as I wanted to cleanup the flange area. Unusually, he leaves promptly without having me sign anything or giving me time to ask questions (Like if I should get refund for not actually having the inspection finish). It turns out, he had BROKEN my toilet. After some angry calls to the technician and his manager (in which it was suggested that I broke my own toilet), another plumber was to come out to assess the problem. TLDR: I was VERY UNSATISFIED with main sewer line inspection, how my toilet was broken, and how I was tossed around on the phone trying to resolve my issue. Also, I was mad as hell that the technician did not own up to breaking my toilet and the suggestion I had broken it on my own. 3RD SERVICE ---------------------- The 3rd plumber came out and offered to replace my toilet. I had reservations, as my original toilet was a 14 inch rough-in which is hard to find He suggested that the gap from the wall to the tank could be mitigated somewhat - I believed him and agreed to a new toilet. He comes back with the cheapest toilet Home Depot sells (Glacier Bay 2RC08W - $88) and installs it. After quickly inspecting the install, I reluctantly sign-off and sent him on his way. I was not charged anything for the new toilet and install. It turns out the that toilet was not installed correctly and moved after I sat on it! I had to spend the next hour reinstalling the toilet correctly. At least the plumber was extremely polite. TLDR; I didnt like how my toilet was replaced with a cheap model. I should of pushed harder but I just wanted the problem fixed. Lesson learned for the future. SUMMARY ----------------- I now have an unclogged main line but it came at the cost of $465, a broken toilet replaced with a cheap model, and an extra 4 inches of space between the tank and my wall. Ill likely have to change out this cheap toilet with a 14 inch rough-in at my own expense. I did get a refund for the $50 sewer line inspection with some extra calls. I recommend looking elsewhere first before going with Roto-Rooter.

Sarah Simon

The worst scammer company I have ever encountered. We had a leak in one of our shower pipes and I called Roto-Rooter to get the issue resolved. I will admit the supervisor got to my house in a timely manner and was very professional about the work that needed to be done. He mentioned that there would need to be mitigation but couldnt give me an exact price (which I totally understood) His plumber was a wonderful guy who arrived shortly after and fixed the issue in no time. The supervisor informed me that the mitigation team would be there in an hour. I sat around the house for 3 hours before calling him to inform him that his team had no showed. He called me back promptly and told me they had gotten caught up in a project downtown and would reschedule for the next day at 9:30. I told him I had plans at 12:00 and would not wait around all day. He came by at 9:30 and told me they would be right there. They did not arrive until 11:45 and I was forced to cancel my plans because I was waiting for them again. They were in my house for 10 minutes to set up equipment and left shortly after. They told me they would be there at 10:30am the next day to check out the progress. At 10:25am the next day the team called me to tell me that they were not coming and had a bigger project to work on. I called the supervisor and informed him we would no longer sit around waiting for Roto-Rooter to come complete the mitigation. They sent a guy who spent 15 minutes wrapping up equipment and left the house. The men spent a total of 30 minutes in my house and left equipment for 2 days and charged $920...the supervisor told me they were giving me a discount for $750. I tried calling him back and he has not answered my calls. When I rented the same exact equipment from Home Depot the total for 2 days was $300. Long story short avoid this place at all costs and go rent any mitigation equipment you need from Home Depot tool rental. It will be less headache and you wont feel like you got scammed out of $1000 dollars.

Michael Benigno

I am happy to write this review...it started with a basement toilet overflowing and calls to 4 other companies who were unable to help...a quick call to Roto Rooter and within an hour the first member of my Dream Team, "D"an extremely nice lady showed up to evaluate the damage. No kidding,this kind soul really cares...she guided us through the process and immediately had the second "superhero",Chris, on his way...Chris was awesome as well! He went straight to work,had the drains cleared in no time and then explained the entire process in detail. Just like "D",Chris is a kind soul that you immediately trust...now comes the next step...cleanup and restoration...i had no idea where to start! About the time I was considering taking a long walk on a short pier, "D" called back to congratulate us on being able to use water again and to reassure us that help was on the way.The very next morning the "restoration team showed up exactly on time(on a Sunday no less!)and promptly removed all affected materials(carpet,baseboards, etc..)sanitized all the surfaces and set up an array of fans to dry everything out.Outstanding!! Now that we are clean and flushing again,the rest of the story is about filing insurance (which RotoRooter is also handling for us! Thank you!) and rebuilding...I truly want to thank "D" and Chris (and the cleanup guys too) for their prompt response,their caring attitudes and professionalism...If you have ever had your home full of raw sewage, you know...NOTHING is more important at that moment! A sincere thanks to my Dream Team!

Julie Meyer

I have had some problems with sewage backup so I called Roto Rooter based on other reviews. They called and confirmed exactly when they said they would be here, showed up on time, communicated with me and showed me the drain and camera (we couldnt get the snake through the first time due to the way the pipes were configured, which we didnt know until we used the camera), explained in detail, causes and options, and we finally agreed to pull the toilet and see if we could snake through there rather than the trap(?). The tech was then able to get to the street through the clog. Joe, tech 1695, was awesome. He came twice today, I was not charged trip fees and he did a fantastic clean up. I have had others perform work and none have left the job site this clean. He was able to clear the clog and provided me with tons of information on maintaining clear pipes, from pressure wash to enzymes, as well as a service for repairing water damage caused by overflow. Super nice, polite, knowledgeable, and efficient. I dont usually write reviews, but based on the experience today, I feel that Joe and the team at Rotorooter deserve the praise they earned. Not cheap but worth every penny to have it done right. Very happy!