Autobahn Auto Body Inc

1101 Park St, Castle Rock, CO 80109, USA

Address:	1101 Park St, Castle Rock, CO 80109, USA
Phone:	+1 303-688-6109
Site:	autobahnautobody.net
Rating:	3.5
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 15

Reviews 4

Lisa Saladino Garife

If there was a negative star, Id choose minus 10+ on this one. Took my car in for a minor repair (door dent), got it back and the nightmare began. I went to pick it up and the obvious dripping paint (like a bad nail job), flat "panel" of paint sticking off my door (as if you squished paint between two surfaces and stuck it straight out from my car door), the chipped paint on the inside door jam, the mist of overspray on my windshield (and rest of car) and the highly toxic fumes inside my car that left an oily, black film inside my windows truly shocked me. The shop said THEY were not happy with the results and were truly embarrassed as they made an excuse (one of many) about their worker who did not show up last week. I indicated that I would have my insurance agent back for the pick up to review WITH me. From there, the shop chose to leave me out of the loop and scheduled an appointment with my own insurance company to see round 2 of the work without the courtesy of my presence. I got my car back. Again, the nightmare continued. My inside door panel was falling off. The one they removed while painting my door. I took this to another body shop with my insurance company present. The owner of that shop looked at it and documented many more issues than my untrained eye could see. The top coat was not properly applied. The paneling was not properly secured. The rearview mirror was not remounted correctly. The entire car was covered in overspray. The list goes on and on. My insurance company was very concerned by this sloppy, sloppy job. So, it was not just my personal disappointment, but two other professionals shook their heads at this mess. Today, after a several month ordeal from start to finish, I picked up my car from the OTHER body shop. I learned that once they got that panelling off, they found more of an unfinished mess inside. Now, it is fixed. The detail, the care, the service that I sorely missed at AUTOBAHN, exists right across the street. And, they gave me a complimentary car to drive the entire time mine was in the shop. You never know who to trust with your business. In my case, my brand new car got the initial damage (cause for bringing it in) and continued damage from AUTOBAHN. Awful experience. I can only hope that you choose wisely and that this helps. My very own insurance company circled back to AUTOBAHN with recourse. Good luck out there and drive safe!

Troy Fulton

This has been by far the worst customer experience Ive had anywhere. First, we take our car, a 2015 Subaru WRX STI with only a few thousand miles on it...essentially brand new, there for accident repair, and they took a month and a half before they called to say it was done. During this time, we got a couple updates saying it would be done it a week or so. Finally, when we took delivery of the car, the color match was so far off that it looked like two different car parts on the car. When we pointed it out, they were saying things like...It looks different because one part is plastic and the other is metal...its normal. So we pointed out the fact that every car has metal and plastic painted and it all looks like the same color. They started to say "You dont know what youre talking about."...after several rounds of this, another person from the body shop came put and said that they agreed its not right, so they took it back. A week later, they called and said its done. The color match was correct this time. But when we got the car home, we noticed a huge dent in the roof of the car, and several of the yellow warning guages were on and would not turn off, the seat belt didnt work and the tire that they replaced wont hold air, we have to inflated it every 24 hours. So, we take the car back, try to explain and they started denying the dent on the roof was there when we brought them the car and they tried to say we should take the tire to Discount Tire, and they spend about 30 minutes trying to convince us that it wasnt their fault. I had pictures of the accident on my phone and showed them that dent on the roof was in fact a result of the accident. They only agreed to fix it because they called the insurance adjuster for payment, otherwise they said they would charge us. The agreed to fix the roof, the seat belt, the engine lights and the tire issue. They took the car back for a couple days, and I will say they covered us with a rental car for these few days, but when we got the car back, the roof looks great, but the seat belt still isnt fixed, the tire still needs to be inflated every 24 hours and the dash warning lights are still on. They flat out lied to us on many occasions, their integrity is completely missing. DO YOUR SELF A BIG FAVOR...DONT GO HERE!

K A Kraski

I was very explicit when I took my vehicle in to have hail damage repaired. I told them "do NOT fix the roof". I also told them that when they ran out of money that the insurance company gave them to stop working. I also told them that any extra money I had was going for Veterinarian bills (i.e. I couldnt cover the deductible). When the work was finished I received a bill for $1000. When I went over my instructions again I received an answer that a 2 year old would give "I didnt understand". Im on a disability retirement and the Federal Government frowns on people printing their own money. Are they crooks or incompetent? If you use this company you get to decide. The good news is that they did do the work. The bad news is that "the customer" is responsible for making sure that all instructions are written down in detail. Im revising my rating (again) because now the owner is threatening to sue me because his people screwed up. I started off with Poor because of their mistake of which they have still not taken any responsibility. Then I increased it to good since they did do the job and to give them some incentive to resolve this issue. Since their resolution is to sue me Im changing the rating back to the way it was. The sad part of this is if he had just said "Im sorry, I made a mistake" and offered to give me some of my money back I would have agreed with that. Since they wont even admit they made a mistake a guess well have to see what a judge and jury has to say.

Nicholas Grimm

I have now used Autobahn twice for relatively minor fixes to my car. The first was a simple fix for some door dings that someone left for me. Quick fix and no problems. The second, and recent experience was a bit more complicated. I was rear-ended and needed my back bumper painted, and the internals fixed. I dropped the car off giving them two weeks to make the repairs while my wife traveled so I wouldnt need a rental. After not hearing anything before the day I needed to pick up, I decided to call and make sure it was done. Well, it seems that there was a "mix-up" and the "paperwork got shuffled". Long story short, the car hadnt been touched. Avoiding pointless details, the end result was that Autobahn stepped up and stayed late to get my car finished on time the next day. They also took it upon themselves to fix my front bumper with minor damage from bottoming out FOR FREE. Alan and his staff really stepped up and made the situation right and then some. Though there was a mistake made throughout the repair process, they made sure to go above and beyond to make up for it. The repair work was top notch and I will continue to give them my business when I need vehicle repair.