Affordable Plumbing & Heat

Reviews 3

DA

Dale Smith

I recently had Affordable Plumbing and Heat to my house to fix a clogged sink drain. The technician came in and used a snake to clean out the line. Although the original individual I spoke to on the phone told me the service qualified for a rate of $149, the technician told me it was going to be $175. After a little discussion, he agreed to honor the rate I was told on the phone, which I appreciated. After cleaning the line, we ran some water down the drain and it seemed to be working at the time. My wife and I had been very busy that week and we didnt get around to using the kitchen sink until 2 days later. While rinsing dishes, before putting them in the dishwasher, the sink again started to back up. I called Affordable Plumbing and Heat to let them know that what they did didnt fix the problem. I got handed around several times to a project manager then someone higher up on the chain. While talking to both of these guys, I was informed that the technician had recommended that they water jet the line in order to completely finish the job. The technician never mentioned this to me, I would have remembered a discussion on an additional $199, nor was this additional service ever discussed as something they thought I would need to do when I first called them. They said that I should have known about this recommendation since it was on the invoice. Of course I didnt get a hardcopy invoice, but was sent one via email. Im not clear as to how I was supposed to know about this additional recommended service through an invoice I received after the service was complete and the technician gone. Now they want the additional $199 in addition to the original $149 to clean out the line. They did offer to not recharge me $149 to re-clean out the line before they jetted it for $199 nor an additional $50 trip charge. They considered this as if they were doing me a favor not charging me to redo some work they did just 2 days prior that didnt fix the job. I guess I should have considered myself lucky to not repay for poor work. I am not complaining about the price since I havent researched what other companies would charge and these maybe reasonable. My complaint is that these guys seem to operate much like many of the carpet cleaning services around town. They tell you one thing, then of course, when they get there it is going to cost much more. They told me that jetting a kitchen line is usually what they need to do to fix that problem. I just wish they would have been up front and told me this before I wrote the check for the initial cleaning. It is only fair to let the customer know at the start what the total cost could be to do a complete service so that the customer can make an informed choice as to who best to do the service and at what price. Ive been a home owner for 30 years and would recommend almost all the companies I have had work on my houses, but I would not recommend this company. They are not interested in keeping a customer happy and their business practices leave much to be desired. This is a competitive market and there are way too many other companies that can provide this service, I recommend choosing one of them instead.

JU

Justine Westervelt

I havent needed a plumber a lot in the past but this year alone I have used affordable plumbing three time between our two properties. I am blown away by their service and the people they have working for them! I dont often write reviews but since I used the Google reviews to find a plumber originally I thought my experience with Affordable Plumbing and Heat might help someone else out there like myself. The first time we used them was for a clogged pipe in a rental unit we have; the clog was further down then our snake could get and they were great. I called and they came out the next day. The plumber was very personable, up front about the cost and possible additional costs if other situations might arise. About 4 months later we had water leaking from the ceiling of our rental from the upstairs bathroom to the powder room; being it was a Saturday I thought wed be lucky to get anyone out and if we did we would pay for it, but as the only shower in the house couldnt be used I bit the bullet. Again I called Affordable Plumbing and Heat the lady on the phone was so nice and helpful and felt my panic- she didnt even ask if I needed same day service she just assumed and gave me a 4 hour block and told me we were next on the list whenever the plumber was done with his current job! I was so relieved and then they topped it off by telling me they dont charge overtime or weekend rates- its the same no matter the time! I was ecstatic, the last thing I want to do is spend good money at my rental but knowing I was getting a fair deal really made it better. Today we had our third experience with Affordable Plumbing and Heat and they didnt let us down! We were having a loud pounding noise come from around our water heater when someone flushed the toilet, the water heater was new- only a year old, so I called the company who installed it for the previous owner and they basically scared the crap out of me and then said they couldnt get out for 2 weeks! To say the least I told her Id call her back. I found the number for Affordable plumbing and Heat and gave them a call. I talked to the first guy who answered the phone and he was amazing! He listened as I explained the noise and then to the noise itself, advised me its called "Water Hammer" and reassured me all was OK and my water heater was not going to explode on me. He then got me to the dispatcher- who already knew my situation by the time she talked to me and said they had an opening Halloween night the next day! Again no extra charge for a holiday or after 5pm, totally unreal for a plumbing business and so great for customers like myself! Tonight Justin arrived, well kept normal looking professional fella. He took about 15 minutes to make sure the diagnosis was correct, told us the price and got to work. He was in and out before we knew it and to top it off advised us of a coupon that could help us out. I am floored this company is the best! Look no further this is the company youve been looking for!

CA

Caitlin Cambria

Had a hot water heater installed with a code venting upgrade. They came out on a Saturday (which was scheduled in advance) and installed the new one. I was told it would be good to go and they scheduled the inspection. The day of the inspection I called to see when they might be by and it was never scheduled. No big deal. The inspector came the following week and failed it because it was the wrong venting gauge. I called affordable immediately and had to argue with 3 different people that they had installed the new venting (they claimed they just installed the water heater when "venting upgrade" was clearly on my invoice). Luckily, affordable came and fixed the issue that day (and almost charged me even though it was something they did not do correctly). Next week the inspector came out again. It failed for combustion venting this time. This is when it got a little frustrating. Called affordable and they said that they could have a tech come out to fix it. The day of the appointment affordable called me and said that they didnt have the proper venting and that they probably couldnt fix the issue because their supplier was closed on a Saturday. I told them out of convenience I would happily provide the vent they needed to help out. They said they would call me right back to see if that would work for the tech. I waited 1 1/2 hours before I called them back to see if someone was actually going to come by. Couldnt get an answer and was forwarded to the manager. My information was forwarded to the Denver manager instead and he tried to help me when it wasnt even his issue to deal with. Finally (and without a call) the tech, Nigel, showed up. He informed me that putting in the vent wouldnt be free (even though I was told it would be taken care of because of all of the hassles I had dealt with already the day prior by Heather) and that my best option was to just remove the door while the inspector was present and put it back up after. You could tell he didnt want to do the work and cared more about making sure I signed the invoice that claimed I denied venting. No, I wanted venting but you did not want to honor your word about something that should have been covered. Super shady. Hopefully my water heater will finally pass after dealing with these people for over a month. I would not recommend them in any way. If you are installing a hot water heater that has to pass code I would assume as a licensed contractor you want to make sure it passed correctly and did not have the ability to harm your customers in the long run for something as simple as not wanting to spend an hour installing a vent. Its a little embarrassing on your end. The only two people that have been nice throughout this whole process were Ed and Heather. Besides that, its been all downhill..and continues to be. Sincerely, Caitlin Lewis

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