B & L Plumbing

745 Valley St, Colorado Springs, CO 80915, USA

Address:	745 Valley St, Colorado Springs, CO 80915, USA
Phone:	+1 719-638-7341
Site:	bandlplumbing.com
Rating:	4.6
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 74

Reviews 6

Vicki McElhinney

B&L Plumbing and Heating have been wonderful. Tom G showed up first thing Monday morning, after we discovered a leak under our house on Sunday evening and was able to have our water back on in less than an hour from the time he started the work. My husband, since buying the house around 30 years ago, has steadily replaced about half of all the plumbing pipes in our house because when the house was build just a few years before he bought it, they used trailer home pipes in the entire house. This was illegal and there was a lawsuit, but he did not find out about it until a year after the deadline for them to cover a full replacement of the plumbing, so we decided it was time to get an estimate on what it would cost to have it done. Tom G was able to provide that estimate very quickly and it seemed very reasonable to us, as he seems to be repairing a leak every couple months as it has been. We then scheduled Tom and his partner, Shane, to come back on Wednesday, at which time they completely replaced the water lines in the entire house, with new shower boxes, a washer box, new meter gauge, and everything the inspector will look for when he comes to inspect the project. Tom and Shane were both very polite, professional, and knowledgeable. They were able to make the repairs and replace the lines in a very reasonable amount of time, as well as they helped us out on a couple extra little things like moving one of our outside spouts that was originally located in a very inconvenient area to a much realistic location. They wanted to go the extra mile for us, just to make sure their job done was above and beyond what we expected. We sure do appreciate their willingness to serve us, as their customers, but also how they kept things nice and clean and kept drywall removal to a very minimal amount. Thanks you, B&L for a job well done, but most of all for great employees we could trust leaving in our home while we had to be away who were very professional and honest guys.

Harry Lundy

Our water heater broke on Thursday. I called around and settled on B and L. They were not the cheapest, but having seen their commercials, thought I would give them a try. They told me they would be at my house the following day at 2:30. I called just before 3pm and was told it was a two-hour window of 2-4. At 5 pm I called again to ask the status of my 2:30 appointment. This time I was told it was a 2-5 window and they would have the technician call me. At 7pm I called again and asked if I can expect someone to come. The woman said she would have the person call me. I asked if I should expect someone to come out because no one had called me. I further stated that if someone is not coming, that is fine, just tell me so I can move on. Before ending the phone call, I asked who I could speak to, to file a complaint. She recommended calling Monday morning. Monday morning I called and asked to speak to the manager regarding my Friday afternoon appointment. I was told that she was busy, but that she would get my message and call me. Nothing. I called Tuesday morning asking to speak to the manager explaining that I wanted to file a complaint about the Friday afternoon appointment that I took vacation time for and that no one ever called to say they would be late, not understanding why I had to call to check on the status and why no one showed up or had followed up yet. I was told that the manager would be handed my message and would definitely call me. I told the receptionist that I was told the same thing yesterday. Nothing. My efforts to resolve this by phone were ignored. To me, this is shows a big lack in customer service. I understand that every appointment cannot be on time, but businesses will call to say they will be late. That 20-second phone call makes a world of difference. At every turn they have demonstrated to me that their customer, their service and their word is not reliable. Needless to say, I had to go to with a different company.

James Rice

B&L did an OUTSTANDING job from my first call to job completion. Every person I spoke to was professional and helpful. John, the service technician was awesome. We had been without hot water for the past 14 days due to a faulty install by another plumbing company. I called B&L after hours, to try to resolve the problem. The night phone service was a live person who made us an appointment for first thing next morning. John, our service tech, called first thing next morning (this morning) to make sure he knew where we were located. He arrived, got to work, and quickly identified that a brand new hot water heater (only a week old) had been improperly installed and was ruined. He made arrangements to immediately replace the water heater. After a parts run and some lunch, John spent all afternoon getting things right. And as I type this, we have HOT water for the first time in 14 days. Way to go John, the support staff and B&L Plumbing in general. A top rate company and a top rate experience.

Brent COS

My basements mechanical room is flooding into the finished area of our lower-level (as mentioned to the receptionist). I call B&L and immediately asked when someone was available and was told they were booked until Wednesday (I called on a Monday.) At first they couldnt get anyone out here then she offered "emergency service" and I asked how much it was. She had to call me back since she didnt know the cost. The customer service girl called back and said they could get me in the next day (which is Tuesday (non-emergency service) and I was scheduled from 4-6pm. Its now almost 10:00pm and I have received NO calls (no update call, no "Im running late" call, etc.). In fact, I called at 6:15pm this evening to verifying my appt and the woman said Im still in the schedule but the tech, Mike, was running a little late. These reviews MUST be fake. How unprofessional and disappointing. Time to find someone else to give my money to.

Jeffrey Regan

The Best Plumbing Company in So. Colo. Tom G. is a mature, well mannered professional who gave our household a thorough estimate of the work needing to be done. He answered questions and addressed our concerns and even explained in detail what needed to be updated besides quoting a fair price. From day one of this two day job, he showed up on time and greeted us with great customer service skills. Our entire plumbing needed a complete replacement. He communicated well and kept us in the loop of every aspect of the job including those hidden problems. "It was a chore and a half", but Tom stepped up and completed the task on time and worked hard to get it back to working order. He even gave good reputable references to put me in touch with venders outside his skill set. If you want it done right the first time call and ask for Tom. The man has skills!

Jamie Dodd

We got a phone call in the middle of the day that we had a leak in our water closet. Turns out, our water heater decided to give it up in a couple different places. I called B&L Plumbing and was impressed at their level of service just in the initial conversation with their scheduler. She had an appointment for me same day! John arrived at our home within the appointment window and gave me a courtesy call 30 mins prior to arriving so I could come home and meet him. He spent time explaining the new codes and exactly what he was going to do while he was here. John was professional, answered all my questions, and left my home as clean as it was when he arrived. A+ service all around.