Hurricane Drain & Plumbing

Address:	800 S Broadway, Denver, CO 80209, USA
Phone:	+1 303-722-1000
Site:	hurricaneplumbing.com
Rating:	4.4
Working:	6AM–8PM 6AM–8PM 6AM–8PM 6AM–8PM 6AM–8PM 8AM–6PM Closed

Location

Photos 28

Reviews 7

Bob Kumagai

Too bad I cant rate Hurricane Drain with ZERO stars! Inept and irresponsible. If you have any plumbing service needs I would strongly urge you to call almost anyone else. Without a doubt among the most frustrating and disappointing interactions with a service provider that I have had in over 20 years as a homeowner in the Denver area. If you want the whole story, read on, otherwise just know that there are many better plumbing options in the Denver area than Hurricane Drain. This saga began in June when we had a toilet with a slow leak along the bottom of the commode. We had a small amount of water damage to the wood floor immediately beneath the toilet - maybe 8 square feet in total - probably a bad wax seal around the flange we thought. Called Hurricane Drain and a plumbing tech came out and informed us that we had a problem with the soil pipe and the flange had been set too low. The water damaged wood floor beneath the toilet was going to be an issue but he suggested that he install some spacers to correct for the distance. OK - seemed reasonable, so we took his recommendation and thought we would plan to have the floors refinished in the whole main floor of the house. A couple of days later he returned to install the spacers and the toilet promptly began to leak into the basement and along the floor between the hardwood and the plywood flooring - seeping into an adjacent dining room area that promptly warped and cupped. We immediately took the toilet out of service and drained it as we were leaving for a 3 week vacation trip. Upon return, the dining room floor (as well as adjacent hall closet floor) was an undulating creaking disaster. I had a number of email exchanges and phone calls with the local business manager, Cindy, who was willing to take a look and see what they could do. Hurricane sent their lead plumber out to look and he was very circumspect asking in essence, "how do we know that the floor wasnt like this before?" Ive had half a dozen hardwood floor folks come out and say without equivocation that the toilet "fix" that Hurricane provided caused the extensive damage in the dining room. Three such estimates were provided to Hurricane and they essentially choked on the amount of damage (~$1K). Hurricane sent out a guy on a second visit who told me "no doubt" that the damage was recent and related to toilet fix. Apparently he has since changed his mind. Shame on me for not making him write that down for me as Hurricane has since come back to me and said that they dont think they were negligent at all and that they arent going to do a thing to make things right. In a phone conversation with Cindy, she indicated that the plumbing tech would have his paycheck docked for the damages because "he didnt do what he needed to do to protect himself" - I guess that means he should have checked the adjacent room floor to ensure that a customer wasnt going to game them. Amazing enough of a business practice to not stand behind your own employee, but to shirk your responsibility to your customers is inexcusable. To be clear, I was never asking them to repair the existing floor damage in the bathroom, just to correct their employees "repair job" that has resulted in well over $1K of damage. Cindy told me that if the damage was less than it was, she could act on her own to do the right thing. Since the damage was more than she was authorized to approve, she had to take it to her boss. Mistakes happen - what counts is how companies respond to those mistakes. Thanks Hurricane for providing me with an expensive lesson in how not to do business. Now I’m off to the Better Business Bureau to file a complaint.

Laurie Pechie

Late Friday evening my husband discovered a water stain on our ceiling directly below the master bathtub. The next morning we called three plumbing companies, and Hurricane Drain was the only one who could come out that day (Saturday). Vladimir came out and quickly assured us that everything was going to be okay (in a wonderful Russian accent to boot!). I envisioned having to make holes in the wall, a new tub, etc. Nope, it was a simple fix. He even showed my husband how to fix it or he would have done it for us. All we had to pay was the diagnostic fee, which was worth every penny. While I hope I dont need a plumber again anytime soon, if I do I will be calling Hurricane Drain!

fritz thorp

G June 29, 2012 3925 Umatilla Street Denver, CO 80211 303/433-7143 I just wanted you to know what a great experience I had with your company both in the office and field. I called about 5:30 pm on a Friday night with a main sewer line back up and was told that you could have someone to my homhwithin the hour. Dean arrived at 6:00 and from the moment he got therYas the most professional, courteous and all around great guy. He went fo work cleared our sewer line and also cleaned up all of the mess in about an hour and a half so we could continue with our evening. What a fantastic way to do business. Thank you for such great service Hurricane Drain.

judy thorp

I just wanted you to know what a great experience I had with your company both in the office and field. I called about 5.30 pm on a Friday night with a main sewer line back up and was told that you could have someone to my home within the hour. Dean arrived at 6.00 and from the moment he got there he was the most professional, courteous and all around great guy. He went to work cleared our sewer line and also cleaned up all of the mess in about an hour and a half so we could continue with our evening. What a fantastic way to do business. Thank you for such great service Hurricane Drain.

Nick S

Had a clog in a sewer line at our Condo building. The clog was causing water to backup into our washer, and then into my sink. Hurricane had someone out promptly, and they evaluated the situation and said they needed to get access to another room on the property to verify pipe routing before attempting to snake the pipe. Because no work was performed, they did not charge us for the visit. A few days later, access was gained and Hurricane was again out promptly, and had our issue fixed quickly. Juan, the employee who services our location was prompt, polite, and did a great job.

Bob Witkow

I called to schedule service yesterday morning. Their availability was 2 days out. I asked to be called if they had a cancellation. First call 4 hours later from Traci was "sorry, no cancellations but we will keep you posted" Second call a few hours later from Erica was to let me know that they had a cancellation and could I get home to meet their technician, which I did. Shawn arrived as promised,took a look, got his tools, found the clog, and cleaned up the mess. 5 stars for great customer service and for sending Shawn who knows his trade!

Suzanne Smith

I am very please with their service, on time and knew how to solve the issue I had with some old plumbing. Sean is a darling, very polite and helpful. The values on my bath tub were broken and would not shut off. Sean research the part for my bathtub faucet, found the right part, installed the new part and solved my problem. Hurricane Drain was referred to me and I would recommend them for any plumbing services. I am happy to find a plumbing company that is fair and honest with both pricing and service.