BullsEye Plumbing Heating & Air

3320 N Hancock Ave, Colorado Springs, CO 80907, USA

Address:	3320 N Hancock Ave, Colorado Springs, CO 80907, USA
Phone:	+1 719-243-1353
Site:	bullseyeplumbing.com
Rating:	4.2
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 57

Reviews 5

Mark A

A few weeks ago, we encountered a broken sewage/drain pipe that was causing water to seep up and into the Garage when doing laundry or any heavy water usage. Initially we felt it was a clogged pipe that was causing the backup and had BullsEye onsite to snake the line. After about an hour of snaking, we performed tests and determined that the line must be broken. The technician did not charge me for the snake since he knew they would be back to do some major work, which was much appreciated. A few days later, we confirmed that it is a broken pipe underneath the subflooring, in a spot that required the water heater and furnace to be removed before any work can be done. The BullsEye team was able to walk us through the entire process so that we completely understood what their plan of attack was and where, if any, they could encounter unknown factors that could drive up the cost. Additionally, due to the cost to remove the 30 yr. old furnace and put it back, it was suggested and realized that this would be the time to replace the furnace, which we did. After receiving the quote, the BullsEye team was onsite and had the plumbing issue fixed within a single day. then the re-installment of the water heater and furnace soon followed. We came in on time and on budget with little inconvenience to my family during the process. The BullsEye team was nothing but courteous, professional through the entire process. the field technicians as well as the office personnel were a pleasure to work with and helped to make a very stressful and frustrating time much easier to get through. I would and will be recommending BullsEye plumbing to anyone and everyone I know for any future work, knowing that they will be taken care of. Many thanks to the BullsEye team and thank you for the peace of mind knowing that you are on the job mark and cassie

Duane Johnston

Bad experience. We own a commercial business and had BullsEye out to do a minor toilet repair and re-set a toilet with a new wax ring. They had always been reasonable before, but not this time. The plumber was there for approximately 1 hour and 5 minutes (not counting the 1/2 hour lunch he took - and charged for). The toilet repair took 45 minutes (5 trips to his truck for 2 parts) and about $20 in parts. They charged $154.33. The plumber left for lunch for 1/2 hour. Then he came back and put a new wax ring under the toilet - 15 minutes and a $3 wax ring - charged $85. Finally we had a sink not draining properly. Since he was there we asked him to auger it. It took 5 minutes and He cleaned out 4 feet. What a deal - charged another $85 for that. The kicker for me was "giving" us a commercial water key. When we got the bill we were charged $22 for the key. I got on the manufacturers web site and they retail for $5.25 with free shipping. If youre wondering about the time spent - we have a CCTV system and watched every time the plumber went in and out of the building. Bottom line - $346.33 for 1 hour and 5 minutes "work" and $28.00 worth of parts. Do the math - thats about $300/hour for labor. I understand people make billing mistakes, so I drove to their shop and met with Tarah. She said it did seem out of line and she would check with the owner. I never got a call back, but I did get a $22 credit on my CC statement (2 months later) for the $5.25 key I returned. We no longer use BullsEye, and have done 4 other jobs with another, more reasonably priced plumber. So much for repeat business. They ripped me off and I wont use them again. My opinion, theres more honest plumbing companies out there. They had a chance to make it right and didnt.

Eric Eberhardt

Stay away from this contractor! One of their employees named Sebastian ran a sewer camera for a house inspection on our property. His recommendation was to "excavate" for a minor belly in the pvc piping THIRTY feet from the main line- an enormous, costly, repair. Because of this they scared away the buyers from our property and cost us our home sale. This may also cost us a contract on a 620k property in flying horse we hope to buy. We had never had a single issue in 11 years with any plumbing- as the house was built in 06. So we sought a second plumbing companys objective opinion of the video and recommendation. Their plumber reviewed what he felt was a shabby scope conducted by Bullseye (which he guessed was the company as he had formerly been an employee and stated he left because of misdirecting customers on work that did not need to be done) that didnt even use enough water to clean the camera. Needless to say they disagreed and wrote us a vastly different recommendation that said no excavation for this minor dip, no repair, and if the client wanted to simply flush the line periodically that was optional. Unfortunately the damage was done and our buyers walked. I feel this recommendation by Bulleseye was way out of line and cost us dearly. Judging by numerous other reviews, it is FACTUAL that others have had negative experiences as well. I just want to share the facts of what happened to us to try to help someone else avoid this heartache we are facing. Avoid this business!!!

Sierra Neblina

Called for a blocked toilet. When the guy came out I was promised an estimate before the work was done. Next thing I know techniction came out and said he just put a camera down the toilet to see what was blocking it and did not tell me there would be a $200 charge for using the camera until all the work was done. After jetting the drain from my toilet he handed me a $425.00 bill. When I asked him why he charged me without asking me- as I had asked him NOT to do any work until I had seen the proposal for the work as I am on a fixed income. After asking him about it he got angry, and started to pace saying that he had used the camera to see what was blocking the drain that he was not a "psychic" and had to what the problem was and I repeated my question about doing work I had not approved. So I asked why it was $200 to Jet the line because he had only been here for a total of an hour. He got more angry as I kept questioning him about the bill, I started to become afraid for my safty and wrote the check to get him out of my house. DO NOT USE THESE GUYS- THEY ARE RIP OFF ARTISTS AND TAKE ADVANTAGE OF WOMEN

Jacob Gibson

Let me preface this with one statement: I have NEVER in my 5 years as a homeowner gotten a complete warm & fuzzy from the many plumbers I have called in to my house (built in 1928). I found Bullseye Plumbing after ping-ponging between different plumbing companies getting estimates for the same job (sewer main replacement) over the past couple of weeks. Bullseye suggested that instead of replacing the line, they hydrojet and chemically treat instead of rooting; hydrojetting is more expensive than rooting, but it lasts longer and the root treatment chemical comes with a 1 yr warranty against roots. Before jetting, they sent a camera down and located a broken clay pipe (uh-oh, expensive?!) - instead of using scare tactics to try and replace the line for between 8-10k as the previous plumbers suggested, they recommended we replace only the broken section since the rest of the pipe is in good condition. A $2500 repair instead of 10k. After hydrojetting and treating, they told me the repair can wait until spring. Customer for life.