Empire Roofing and Restoration

1335 Valley St, Colorado Springs, CO 80915, USA

Address:	1335 Valley St, Colorado Springs, CO 80915, USA
Phone:	+1 719-591-9200
Site:	empireroofingandrestoration.com
Rating:	4.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 50

Reviews 7

Zach Owen

We had an incredibly painful experience. I cannot recommend them at all. We had a leak develop in August 2016. The repair work involved new windows, and drywall removal, inspections, and patching. We contacted Empire after our insurance company recommended them (weve shared the feedback below with the insurance company). The project manager was next to impossible to get in touch with. Our records show for every three calls/texts/emails we placed to Empire we got one call back. The project manager was frequently late for appointments. (Full disclosure - I was late to one as well.) There were five windows ordered. Two of the windows were ordered incorrectly (clear glass vs privacy glass and other style issues). We were told the windows would arrive in 6-8 weeks because the large hailstorm that hit the area. We called after eight weeks and were told by the project manager there was a problem with the order, but that it would be rushed. Based on my interactions with him, and his poor oversight, I suspect they were never ordered the first time. The work on the windows wasnt complete until December 2016. It would not have been done by then either if we hadnt hounded the project manager to what we were paying him to do. The drywall removal, inspection and repair began mid-January 2017, and was completed at the end of February 2017. It was a couple of square feet section in an interior closet and an unpainted strip of garage ceiling. It could have been done in two days, but took six weeks because of the project managers ineptness. When the drywall was repaired in the garage, they broke a shelf (of course the stuff on the shelf was damaged too) and made no attempt to tell us about it, or fix it - we werent on site to have them take care of it at the completion of the work. Once the work was done at the end of February we waited for a bill. Finally, in an effort to be honest, I texted the project manager in May to ask for a bill. Two months later in the beginning of July, I finally received an invoice. It had no details (materials vs labor, no dates, etc.) - just an amount. After requesting more information we got a more detailed invoice a few days later. I was uncomfortable paying the full amount so I reached out to the owner to express my concerns. I learned the project manager was no longer with the company. It was as difficult to reach the owner as it was the project manager. We discussed the concerns and offered to pay the entire cost of the windows, but asked them to absorb the drywall repairs. He let us know the windows were put in at cost and they made no money on them (this was unknown to us, and additional proof of the project managers incompetence), so he was uncomfortable with my offer. He also noted that the work had been completed to our satisfaction. They apologized for our experience. We eventually reached a compromise on a discounted amount that he felt was too much of a discount and that I didnt feel like wasnt enough of a discount. While the work was indeed completed to our satisfaction, it was the most painful business transaction Ive ever endured. The business consistently made excuses about being too busy - if thats the case then quit taking on new work so the jobs you have on hand can be done well. In sum a six week project took almost a year from start to finish. The customer service was almost non-existent, and when we tried to find common ground, I felt they only made token concessions.

Jacqueline Haag

Empire Roofing in Colorado Springs was on the approved list with my insurance company so we went with them in March of 2017. It was a very bad experience from the beginning to the end. It is July and we still dont have a city roof inspection so I cannot say if the roof was done well. I do know that I called the police non-emergency number because of the behavior of the roofing team and was told that the Police Department surely would have sent out an officer when they blocked my garage door with their debris truck and refused three times to move it. Not one would speak English, even when I encountered difficulties, though at the end of the day I found out one could speak English very well. In nearly 50 years with my insurance company I have never been so distraught over the behavior of an approved contractor. When I contacted the owner he replied with an email that did not accept his responsibility and he attacked my integrity.

Keigan Horrigan

I was doing my first little project in my house of installing a washing machine. I forgot to install the drain return hose and ended up flooding the main level of my house and into the basement. I called Empire Roofing and Restoration and within 20-30 minutes they were there to start drying my floors and setting up equipment. The gentlemen that came to my house were very nice and could tell I was stressed. They told me that these things happen and that it can all be fixed fast with just setting their equipment up. This put myself and my girlfriends mind at ease. Due to their fast response my wood floors were saved and I didnt have to file a claim this time. I am very happy with the service that was provided and would recommend them for all household needs.

Susan Robertson

We used both Empire Roofing and Empire Restoration in June 2016. The shingle replacement was pretty straightforward, but our house had some structural issues with the eaves that required quite a bit of additional work. Since our house is 90+ years old, it posed some unusual challenges. Joel didnt let anything get in his way. He met every challenge, and there were many, with a positive solution. The result is a new roof and eaves that look better than they have in probably 50 years. We could not be more satisfied.

Anonymous User

This roofing company damaged a very expensive solar collector and system by punching nails through it when installing a new roof then refused to fix the damage they caused. I had to fight them with a claim against their insurance policy in order to get the damage to the system and the interior leaks fixed. Run from these guys. They do NOT stand by their work - especially if they do damage to other parts of your home! All I got from them were excuses and denials. Lucky I had the proof documented! Use ANYONE BUT them!

Shila Winkler

Thank you to Keigan Horrigan, and the crew at Empire Roofing & Restoration for putting our office back together after our pipe leak. The carpet looks amazing and you made the process seamless for our staff!! You truly went above and beyond to make sure we had no interruptions during our patient time...working over the weekend to make sure we came back to a brand new office Monday morning!! We cant tell you what that meant to us!! Dr. Bob & Shila Winkler :)

Mirette Seireg

Although I am a long distance landlord and unable to see their work first hand, Empire Roofing and Restoration understood the need to work closely with me, send photographs, and clearly document the work they did. My property manager confirmed that their reports to me were accurate. It is refreshing to know that this is a company that I can trust and count on even when "blindfolded" by distance. Several months later, there are no accounts of any issues.