Olson Plumbing & Heating Co

121 W Cucharras St, Colorado Springs, CO 80903, USA

Address:	121 W Cucharras St, Colorado Springs, CO 80903, USA
Phone:	+1 719-635-3563
Site:	olsonph.com
Rating:	2.9
Working:	8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–12PM Closed

Location

Photos 5

Reviews 5

Anonymous User

Warning and Advice to Any Homeowner Thinking of Hiring Olson Plumbing: We needed a few minor plumbing repairs made around the house (rusted bolts in toilet tank, new faucet installed, etc.) so we hired them. Be advised: they charge to come to your home; the clock starts when they leave the previous job. This may not be unique to Olson Plumbing, but they don’t tell you how far away the previous job is so you don’t know if they’re two minutes away or twenty. Our plumber charged us for a half hour, so we already owed him $41 when he appeared at our door! Is that crazy or what? He worked for two hours and did an adequate job but again, be advised, since you’re paying by the hour and not by the job, there’s no reason for him to work quickly or efficiently, so be prepared for the plumber to make a half dozen trips out to his truck for this and that. He even took a phone call on our dime. And for $82 an hour, you’d think he could have provided his own bucket and rags, but he used ours, plus about half a roll of our paper towels. Left all the trash too. And didn’t even clean out the gunk from the drain; just wanted to install the new fitting over it since nobody would see it. I cleaned it out myself. And the best part? He charged us another $20 while he sat in his truck writing up the bill! It took him about 8 or 9 minutes but they round UP, of course. So we paid for two hours of labor plus 45 minutes of non-labor. That’s an extra $60. That’s just wrong. Well, we learned our lesson and I hope this helps another homeowner know what to look for before calling Olson Plumbing but we won’t be using them again.

karon mccormick

I have always used Olson for my plumbing problems as I have always found them to be reliable, trustworthy and honest. Yesterday I had a leak I noticed underneath the hot water tank. Olson sent a person right out, he was here in 5 minutes and he spent all of 5 minutes determining that it wasnt the hot water tank and that the sewer had backed up. He then advised me that he doesnt do the sewer work and called the person who does to come out. The first person charged $88.00 just to be here in 5 minutes and 5 minutes to tell me that the hot water tank was not the problem. I talked to the manager this morning and he agreed to refund 1/2 of the $88.00, which I am happy about, but still think for the amount of time that it took him to get here and the fact that he didnt spend 5 minutes here is rather excessive and disingenuous especially when I was unaware that it was up to me to diagnose plumbing problems correctly. I assumed that if Olson sent a truck out, that the person doing the plumbing was capable of sewer and any other plumbing problems and that they were equipped to do the job. They are not, So just a warning, know that Olson will charge you for a full hours work at $88.00 just to come out no matter how long they are there or if they do anything. Other than that I was pleased with the tech who cleaned out the drain, it was a mess and I appreciated his hard work. I remain hopeful that they are the same company I remember and that I have often referred others to. However, my experience with them in this situation has shaken my confidence in them.

Janis Tolman

Disappointing Olson recommended, provided and installed a water heater for me in August 2006. Mine was 40 years old. The water heater would not stay lit. It went out after 20 minutes of warming, relit pilot light; 20 minutes…pilot and flame went out. Colorado Springs utilities came out twice to check water heater and furnace. They identified an issue with my furnace too. I called Olson to clean the furnace and repair the water heater. The tech arrived at 8:55am – handed me an invoice at 9:50am – Billed me for TWO hours of labor, requested and used my vacuum to clean the water heater and furnace, described the water heater igniter has a defect. The tech stated the new water heater part may only last two months…he didn’t know. He said it was due to dust on the filter - pulled the filter out, held it up to his eyes and said "oh, this one isnt dirty at all, you can see right through it". I called the management who explained that the water heater got a "good seven years" of life! When I explained the experience with the tech (25 years experience) and that I had purchased the water heater from Olson - he agreed to give me a refund of 30 minutes labor. Really? He charged me two hours labor for a one hour job (explained that it includes drive time) and I live 10 minutes from their shop. Very disappointed in quality of service and response to my complaint. I will not use Olson again.

D H

A different contractor did a sewer line job on the neighbors property that backs up to my property (the houses are back-to-back...no fence). The job ended up dragging on for weeks. One night I came home and found a large equipment trailer (think large horse trailer) parked in my driveway next to the house. This trailer belonged to Olson Plumbing who was working as a sub for the other contractor. I called the number on the trailer and left a voicemail, which was never returned. Someone stopped that night (prime contractor) to apologize for it being there and that it would be gone by 7:30 the next morning. Turns out it was a compressor that ran all night. The next afternoon it was still there when I returned home. I called the number on the trailer to have it removed, which was done that night. The next morning there were workers in my driveway stretching out sewer lining and backing a van up my driveway. I informed them I was done having them use my property for access and work area and asked them to use the easement if they needed needed some space. I was told it would only take 30 minutes and it was the “only way” they could do the job. When done, one individual (owner?) apologized for the intrusion and left.

Phillip Young

We used Olson Plumbing to remove sinks and associated plumbing from our home in Colorado Springs. We needed this done so we could have the countertops replaced. The plumber turned off the main water valve to the house and removed the sinks and plumbing. However, when he turned the main water valve back on he did not check the work he had done and he missed that one of the valves from a sink he had removed was still on. Water ran in my unoccupied home for nearly 30 hours. When I found the water was still running in the home I simply turned the valve that was left on to the off position and the water stopped running. I called Olson to put them on notice of the damage. They sent a tech/plumber out the same evening I found the leak. The tech stated the reasoning for the water running was a faulty valve. Im no plumber but even I know if the valve is turned and the water stops flowing, the valve seems to be working properly and is not faulty. Now I have thousands and thousands in damage to my home and Olson Plumbing is denying any and all responsibility. This will obviously be a long drawn out battle to get my home fixed. Beware of this company. There are plenty of other plumbers out there.