Golden Triangle Auto Care

Reviews 3

CH

Christopher Fisher

I went in to this location on Monday, July 10th in order to fix a low tire I had upon starting my day. I originally saw a screw in the tire, which I did not attempt to remove(For fear of rapid leaking). I drove to the aforementioned business after calling and confirming the price on a patch installation. I was told originally that I could take the 1PM appointment, or they could squeeze it in between vehicles. I told the person on the phone(Mason) to do whichever was faster. Around 2pm(Dropoff was at 9:30AM), I called and they hadnt even gotten my car on a jack yet. A simple 15m patch job, and they hadnt even looked at it. Said it would be 45m. Around 3:30PM after I still hadnt received a call, I called them(again). They insist there is no screw and that it is my Tire Pressure Monitoring Sensor. They say my seal to that sensor needed to be rebuilt. At this point, I went down to the shop, since I wanted to verify this myself. Given that I couldnt see a screw, and didnt immediately see a hole, I went with what the technician said. After this, drove my car approximately 4 miles down the road, and after going over a small bump, I heard my tire pop off the rim. Pull over to the side of the road, and sure enough the tire is off the rim, and my car hit the ground. The shop at this point is closed, and has no 24 hr line. So I left them a very angry and frustrated Voicemail. I also told them in that voicemail that I expected them to fix the damage to my car. Which from what I can tell was the plastic skiff guard, as well as the rim. I also believed that a scratch along the front in the impact zone was caused from that as well, however the shop insists they have a photo of that before I took the car from the shop(Which I have not seen, nor verified the date/time stamp on). The next morning Mason called me, telling me he just listened to me cuss at him for 5 minutes and that I needed to calm down(Pretty poor customer service considering that the reason I was mad was that I trusted a repair shop to repair my issue, and instead they made it worse). He tells me that he "Isnt going to leave me hanging" and to "Bring the car in, and theyll get it taken care of. " So, I bring the car in around 8:45 am Tuesday,July 12th. They tell me an hour. I get a call an hour and a half later from Mason again, "Sorry, were going to have to get you a new tire, itll be a couple of hours." (Which I expected to at least be matching to the other front wheel that it was part of a pair to.) However it was not "A couple of hours." Instead, it was around 3:50PM that I get the call to come pick up my vehicle. I come in, Mason greets me, hands me my keys, and that was that. But when I went outside, the scratch that I pointed out on my rim was still there. The scratch on my bumper was also still there. The only thing they did was put a different tire on it(And not even a matching one) and remount my skiff guard($5 plastic clip). I then go back inside, grab Mason, ask him about the other damage, he looks puzzled(As if I hadnt told him this twice already). He comes out with me, and I now point it out for a third time. He says he needs to think about how he wants to handle it and that he will call me back the next day. About an hour and a half later, he calls to tell me that the scratch that I am saying came from the poor service was "There when it was brought in, and there is a photo of it"(Again, I havent verified this photo, or even its existence). He says he will not replace my rim(Which at this point I had looked up and is valued at $135 for the same rim that I have before tax), but that he will come out and grind it out for me(Which I am DEFINITELY not okay with). But the MOST offensive part of all of this is his decision that "He wants to discontinue his relationship" meaning that he will not service the car after this (Obviously. As if I had ever intended on going back.) He then goes on to tell me, "I Shouldve just sold you a TPMS sensor" All of this is extremely frustrating to me, the customer. I just went in to fix a leak.

A

Anonymous User

I would not recommend this place to anybody. All they were interested in was taking our money. Our Honda Accord had a check engine light on and a burning rubber smell coming from under the hood, Within 3 min. of opening the hood, I was able to find where the smell was coming from. (A leak in the power steering pressure hose). After dropping the car off with Tilden Car Care, I get a call from Kevin saying his technicain found the problem. He said the valve cover gaskets were bad and that it would be around $500.( Im glad my girlfriend didnt answer and tell him to fix something that couldnt be farther from the problem). After telling him to go look again, because he was wrong, he said that I was right and the power steering hose was leaking onto the valve covers. ( I find it very disturbing, that I, who has just basic preventive maintance skills was able to diagnose the problem, and Tildens so called profesionals could not.) After the correct diagnosis was determined, he quoted me a price of $85, and he reccomened a system flush for $95. He also told me that a diagnostic test to determine the check engine light was going to be another $100. After telling him to just fix the hose, that was quoted at $85, he went out into the shop. When he came back, he said there was a problem. He didnt realize the car a wasnt a 4 cylinder and that it was a 6, and it was going to be $200 for labor. Wow, pretty bad professionals, if they cant tell what size engine our car had. I told him no thanks. After doing some asking around in the Northwest Denver area, I found a local independent shop that was highly recommended. This shop did all the work, replaced the hose, system flush, and a diagnostic test on the check engine light all for $80 plus tax. Sorry this is long, but I feel everybody who is considering this place to please look else where. These guys were far from professional!

TA

Tarik R.

Golden Triangle auto Care not only care about your auto but they care about you. I love that place. They are very nice guys. I have been to so many mechanic garages and these guys are one of the very few honest mechanics out there. Every time I go there even for an Oil change (which is by the way one of the cheapest in town) They always take care of me, They were the only ones that figured out why my 2002 Sentra was shutting down and they even took care of my Previa even not too many people are comfortable working on them. They also run diagnostic inspections and provide recommendation. Their transparency is thru that system they use. they would send you photos to your email of your vehicle and what needs to be done that way you dont get ripped off and you get to see for yourself. They deserve 5 stars for their excellent customer service and friendliness. The store is also downtown convenient. Cross the street and go get coffee while your car is being taken care of. So many mechanics out their have attitude and only care about your money. These guys are just awesome. I 100% recommend them to my friends and family. Thank you so much

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