Waterway Gas & Wash

3875 Cherry Creek N Dr, Denver, CO 80209, USA

Location

Photos 100

Reviews 5

Vernon Smith

Ive been a "Circle Club Member" for two years now, and while I have always considered this Waterway mediocre at best, I still continued to go because it is an overall good value to have a membership and there are a few great employees who really work hard and provide great service. Unfortunately, the turnover is so high that once you get used to a friendly face, theyre gone. My membership is up for renewal, and I have been on the fence about renewing it, but my decision just became crystal clear today when their smug, condescending new General Manager, Luke Zeiger, told me he was through talking to me and walked away. This, after he asked how my vehicle looked and I replied, "It looks good, but im concerned because you guys seem to keep getting slower and slower. Ive been here for 45 minutes now! Yesterday, I tried coming, but after a half an hour, I STILL wasnt even to the wash yet, and I had to leave so I wouldnt be late to work. And, twice in the last few weeks, I have had to pull my vehicle after it went through the wash, but BEFORE it got detailed and dried off because I ran out of time!" I think 45 minutes for an automated wash, hand dry, and vacuum is sufficient. He replied that he is short staffed by 50 people and it will continue to be slow like this for at least the next three months. I said it would help if he was spending the days interviewing and hiring people rather than slowing down the process more by "inspecting" every vehicle that is completed (something they didnt use to do). Trusting your peoples work and empowering them to decide when a vehicle is complete makes them feel valuable, speeds up the wait time for customers, and increases employee retention. I could see the anger consume his face and that is when he told me not to tell him how to do his job and told me he is done "arguing" with me and turned to walk away. I said, then you obviously dont care whether I renew my membership or whether customers stop coming, and he said, " I cant do anything about that; youre welcome to go somewhere else." and walked off. And, with that, I will certainly take my business elsewhere and I will also tell as many people as possible about my experience. BTW, I never raised my voice, and I never cursed or anything. I have been in General Management, running businesses and leading teams in excess of 250 for more than 23 years now. I have also served as Director of Customer Service for one of the largest hospitals in the Washington D.C. area. I approached this situation from a standpoint of empathy and wanting to give honest feedback and hopefully help him. Clearly, he knows everything already, and all of the one and two star reviews on Yelp wont phase him a bit, because he is right and the customers are wrong.

Dylan Kurth

There are far better options in the Denver area for car washes. The building is nice, and its convenient to fill up your tank right before you wash, but the actual wash is terrible. I think the common theme here is that they just dont do a stellar job (even if you get a discount). If you go in with low expectations, youll leave happy. I realize that the car isnt going to come out 100% clean after road salt and dirt cakes on after a snow storm followed by sunshine, but the leftovers on my car were simply unacceptable. It was more like they just smeared all the dirt around and thought it was OK. Not only that, but they overcharged my card. When I visited, the credit card reader was busted on the pump, so I went in to have the attendant start the pump. I told them to put $30 on it to make sure Id get a full tank. Well, most people know that when you have a transaction like this, your card gets hit for the $30, and then clears for the exact amount that you spent. Just looked at my credit card statement today and the full $30 went through (even though it isnt even possible for my car to take $30 worth of gas at todays prices). Good place to for a quick fill up, but thats about it. Look elsewhere for a good car wash (or monthly car wash if thats what youre looking for), its not hard to find!

Kevin Covell

Probably one of the worst experiences I have ever had in terms of customer service. My car was in a lane (one of many lanes) behind an obviously very dirty car. Consequently, I waited a very long time for my car to be attended to. Interestingly, one of the car wash employees cleaning the "dirty car" referenced my car behind them and said to the manager (Phil) ... "that car has been sitting a long time, shouldnt we move it to the open lane". Phil (the manager) ignored the employees observation and said to forget it. 10 minutes later, I approached the manager (Phil) with the same concern ... my car had been sitting for over 30 minutes waiting to be attended. The response I got was "yeah, its behind a dirty car". I said that is not my issue and if he could move it to another lane. He a got aggressive with his tone to me and proceeded to ignore me and make me wait another 20 minutes. To the owners/stakeholders in this business: You do not need people managing your business like Phil. To people looking for a car wash: Go to Waterworks on Broadway. Cheaper ($9 vs the $16 at Waterway) and you get treated like they want your business.

Michael lay

Please save yourself the headache. Dont go unless you have 45 minutes. I had decided to give this place another go after 2 years ago when I had the same experience. I got a free month coupon in the mail and was right there so thought I would try it again. I came in on Tuesday at 10am. There were not many cars so thought it may be fairly quick like many other car washes. I paid and then to my dismay sat and watched my car that was washed sit there for 20 minutes waiting to be vacumed. My car sat behind another car being vacumed for at least 10 minutes. The car in front still was not done when I finally yold the lady in charge out front I could wait no longer and had to leave. So I got the outside washed but nothing on the inside touched after 25 minutes. I will never return for all the free car washes in the world. This place could kill it if they had more employees. It would be a simple remedy. As a biz owner myself it pains me to see how inefficient a place could be. Just adding 10 more employees would add some much in profit for whoever the owner is.

Anonymous User

Attempt #1: Tried Waterway the first time... my cigarette lighter was sucked up by their vacuums (I do not smoke cigarettes...but that was a part of my car..,). I had water spots all over (my car was completely dry before anyone wiped it down), and the inside was dusty and looked just as dirty as when I took it in. Attempt #2: Everyone makes mistakes, so I gave them another chance. This time, I had 3 cars in front of me, and from the beginning until my car was done it took 45 minutes. My car once again has water spots all over it, and the inside looks the same as it did when I brought it there. Unfortunate because the location is great. Attempt for them to Save Face: I called to kindly tell them of my issue. The manager was short with me and mumbled, "sorry, thanks for your concern. click " Not only do they stink at washing cars, their customer service is horrible too. I will NEVER return.