Dish Network

Reviews 3

JA

Jay Em

Worst customer service I have ever received from Dish Network ever!!! I have been a loyal Dish customer for many many years now. I had cut off my service for a little while because I wasnt home enough to watch tv. When I need a tv service again I went back to Dish. I called to activate an account and the sales rep was actually very nice. Everything was well until I received a STANDARD definition box after I had told the rep that I had HD tvs (I bought the box to avoid the 2yr contract). I wasnt happy with that so I quickly called to complain. This new rep actually tried to help, or at least that is what I was lead to believe. She apologized for the inconvenience and told me to buy a HD receiver and that they were going to send a return box so I could return the Standard receiver and get my money back. Believing that everything she was saying was true, I went ahead and purchased the HD receiver. I waited for about 3 weeks and never received the return box. I called back to let them know that I didnt get the box and the again apologized for the inconvenience and emailed me a return label. Fortunately, the installer didnt take the receiver box when he installed it so I just mailed the receiver that way. I got an email on May 9th that they had received the receiver. I waited 2 weeks for my money back and nothing. I called to see what the status on my credit was and that is when it got really bad! I talked to at least 10 different people and they all told me the same thing, we dont do refunds on purchased receivers. I explain the situation to every single one of them but all they did was keep transferring me to different reps where I had to keep explaining the situation. Finally someone told me that in order for me to get my money back they had to go through corporate. The rep told me that the return would take approximately one billing cycle. Frustrated with everything I agreed and hung up. Today is July 15th and still NO MONEY!!! I called and had to explain everything again to 2 reps before I could finally get transferred to supervisor. NO LIE, the wait from the rep to the supervisor was 1 HOUR!!!!! They had me on the phone like a dumbass for 1 HOUR before I could finally talk to the supervisor. He was not very professional! He did "promise" me that I will get my money back within 5 business days from today. I wouldnt be surprised if I dont get it by then. *Oh yeah, I forgot to mention that they wanted to just give me half of the money that they owed me and asked me if that was ok. ARE YOU KIDDING ME!!!! Are you guys running a business or are you just really good at stealing from your loyal customers. I am really disappointed with what you have become Dish Network. You have lost a good customer. I will have Google Fiber in a couple of months.

LI

Lindsay Frase

I cannot even begin to tell you about how horrible Dish Network is in customer service. I have never ever been treated as poorly as a customer until it came to disconnecting my account and disputing the final bill. What a joke. When I initially set up service my condo, the install was an easy experience, but that was the only thing easy about it. When it came time for me to sell my place and move for a new job, I put my account on hold since my new residence was already pre-installed for DirecTV and I wasnt allowed to have Dish. Once I found that I would be living there for over a year, I decided it would be better off to just cancel my account, pay the ETF and be done with it. No point in paying $5/month to freeze my account. I received my prepaid box to return my equipment and awaited my final bill. Thats when the fun started. I was shocked to discover that my final bill was almost $300! I immediately called their so called "customer service" and explained that I did return my equipment and wanted those charges to be removed after proving UPS tracking info. The rep I spoke with didnt seemed surprised and explained that it can take a few weeks to have the equipment "flagged" as returned in their warehouse and to wait 2-3 weeks for my bill to automatically adjust and then to pay it after the adjustment. So that is what I did, or at least until they turned me over to collections! When I read that collection notice I was absolutely furious. So of course I called customer service, again, and was told that the bill actually had adjusted since I did return the equipment and went ahead and paid what I owed. I requested that Dish put in the request to have the 3rd party collection agency removed this item from credit since legally they had no right to report me to collections while I was disputing the final bill amount. During the past few weeks after paying my final bill it was been a huge waste of time and effort dealing with these people. I never asked for credits or favors, but just to have them admit that they reported me to collections in error and give the ok to have this item removed from my credit. After speaking with multiple people in the "office of the president", I can never get the same answer from anyone and still have this errornerous item on credit, affecting my current home loan that I am trying to close. Long story short, consumer beware. You better cross your "ts" and dot your "is" when dealing with the circus of monkeys or youll end up with a huge headache. I have heard the horror stories from people about dealing with this company, but never in a million years would have ever thought that it would be me to try and get anywhere with this shame of a company.

EM

Emert Follett

I have used DishNetwork periodically for over 20 years when it was available in my area, and have always had fantastic service. Recently, I moved into a house that had direct tv and it came time to change providers. We talked to a Dish rep and they gave us a good deal on programming and offered to take care of the outstanding contract with DTV. They told me to go to a specific website and fill in the information, and the bill would be taken care of. When we got home, I went to the website and filled out the information that I had (minus the amount of the last bill because I didnt have the last bill yet) and saved the information. Jump forward 3 weeks and I tried to log in to complete the form and was told that they submitted the request already, and it had been denied because the information was incomplete. No further action could be taken on my part. Customer service 1:... call Directv CS 2:... Sorry cant help you. As if "cant help" is something that should even be his vocabulary. CS 3:... Cant Help. CS 3.Supervisor:... Cant help...Line "dropped" CS 5:... Referred to call the contractor who signed me up. Contractor 1:... Never answered the phone until I gave up. Heres the thing. I wasnt asking for the moon. There was probably a little miscommunication between the contractor, the website, and I. Certainly between Dish and myself. All I asked was that they keep their promise to cover the cancellation fee. I was professional and polite the entire time on the phone. It has been less than 30 days since I signed up with Dish, so it isnt as if I strung them out for a long time and tried to get some money from them through deception. The fact is, I got the final DTV bill, tried to see what I needed to do with it to get it paid, and was repeatedly told that my request had been denied and there was nothing that could be done. They have angered a long-time, loyal customer over a matter of $140. I offered a number of solutions to get them to keep their word. I would be happy to pay the bill for reimbursement, provide them with the final bill, whatever they wanted. The answer was always "cant". Thats one of the major problems with call centers. In this distributed world, there is hundreds of worker bees and not a single person who can make a decision when the answer should be, "Youre right. Ill take care of that." For informational purposes, these phone calls started around 12:33 pm Pacific time June 28, 2017. I have all of the calls recorded for quality assurance purposes, and informed the agents that this was so. It should be simple enough to figure out who I am.

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