Falcon Broadband Inc

555 Hathaway Dr, Colorado Springs, CO 80915, USA

Address:	555 Hathaway Dr, Colorado Springs, CO 80915, USA
Phone:	+1 719-573-5343
Site:	falconbroadband.net
Rating:	3.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 17

Reviews 10

Drunk

Where to begin, the service itself was decent for a while even though there was constant black outs and days where everything was just slow for no reason the speeds of their so call high speed package have been blown out of the water by every other provider Ive tested my phone with and now for 4 days running we cant even connect not through WiFi or cat5 direct we had a tech come out Sunday and while it work for about 12 hours It went right back to no service with full connections, the phone operators refuse to admit the issue was on their end until I explained that I have troubleshot everything you can do and even then he said that there must be an issue with our devices, the tech couldnt find any issue with how the house is set up, yet I sit here typing this feet away from a WiFi router that wont provide service so I have to use my LTE data. This whole experience with banning Lewis forcing falcon on people is a joke even the employees who work at the club house mock how slow their computers run. If you some how have had a good experience please explain to me how cause Im novice Ive made sure my equipment is working properly and that our router isnt malfunctioning, so Im lost either these people have been paid to write good reviews or they are fake accounts doing it.

Andy Armijo

This internet that is forced on residents of Banning Lewis Ranch is a travesty. We are being forced to pay for unreliable internet connections that Falcon Broadband representatives are too lazy to come and fix. Instead, they opt to walk the customer through what potential changes could be made. Let me tell you, that is not my job. Their job is to provide internet service and to fix the issues residents have; they do not. They are advertising 25 mbps speeds that in actuality are 14. This contract NEEDS to be done away with so that residents can get package deals through reliable providers at a price that would be acceptable, instead of having to pay for two separate networks. One that works, and the other, from Falcon Broadband. UPDATE: They came and setup a new router for us, suggesting which was best, and while it is better than it was, there are still way too many moments of horrible connection to be satisfied. Not to mention they most likely only got on top of helping because of my earlier review, and called the person named on my account, essentially accusing me of being unhinged. Referencing the poor experiences Ive had at other locations based on the reviews I have left is unprofessional and just plain out of line.

Preston Bethany

I know Im probably one of the biggest pains in the ass these guys deal with when service goes wrong, so for that reason, I just wanted to say thank you. Service has been excellent ever since we upgraded to a larger data package. While Im still not convinced that the 10 MBPS connection was the entire problem (the time stamp I was given when I was told that I was using my entire data allowance indicated that the only open network activity inbound or outbound from my end was to a wikipedia page), service has lately (over the last 6 or so months) been above and beyond what could be expected of an ISP. Not only that, but even when the actual internet service was at its worst, the technicians were both courteous and kind, even when I was extremely upset. While Lucas was out here working hard to restore service to full capacity, he also took the time to answer my questions fully and thoroughly. When I was initiating the service ticket in the first place I was livid, and while one phone technician was maddeningly unhelpful, the other two were patient, and took the time to listen, instead of just hear me. So, thank you for the years of service, and I look forward to years more.

Brian Swanson

I have been with Falcon Broadband for about 7 years. Their customer service and tech support has always been outstanding. Mother nature (and some human intervention - digging) have caused problems only a couple of times and Tech Support has always been there to fixed it as soon as possible, even when it has been on the weekends or after normal business hours. There is always someone on call that you can speak with directly. My original reason for switching to Falcon Broadband was because of cost. Their service costs still remain better than other service providers. Small business is very important to me and my family. Falcon Broadband is owned and managed locally. This puts money back into the pocket of our local economy instead of shipping it off to places like California or even Denver. My primary experience comes on the residential side, however, from the numerous businesses I have had interactions with, the business services are above par also. So my impression is 5-stars. Customer service, broadband up-time and speed, technical services and the fact that they are a local small business will keep me as a customer for a long time to come.

Jerry Fristoe

This product is stone age. I am in a rural area where no other providers service. My only option is to go without or try a satellite internet provider. If you want slow speeds on the internet than this product is for you. If you would like to pay a monopoly an excessive amount than use this product. My monthly fee is $140 for the internet. I have used this horrible product for six years. Run, run, run away from them if you can. If anyone knows of a "satisfactory" internet provider for area 80132 please let me know.

Anonymous User

Falcon Broadbands customer service is nonexistent and their Internet connection (or lack of it) is even worse. The connection was slow and completely unreliable, and often timed out during a download. I called several times to get a resolution but every time I was told that my connection speed was "acceptable and within range". We ultimately cancelled and went with another provider and have had no issues whatsoever. Its unfortunate, but I would not recommend Falcon Broadband at all.

JOHNNY G

Wow Internet was down today, I called Falcon Broadband and Jordan stayed on the phone with me till I got it fixed, walked me from each line to each line only to find I had a disconnected Router . The Customer Service at Falcon Broadband is unbelievably great. I had century link and received the worst service you could possibly get , from outages to unbelievable rates . Falcon Broadband has come thru on every aspect ..but highly commend the Customer Service .

Leonardo Winner

Worked with Jordan today and he was extremely helpful, patient, and prepared to answer all of my questions. All I can say is that Falcon Broadband may not be a huge media conglomerate but they have been really reliable over the years and responsive to any issues/outages. With customer service from knowledgeable techs like Jordan, you are in good hands. Thanks a bunch Jordan... you rock!

Justin Hays

Waited on hold.. all the way until it said I was next.. then 10 minutes later it said there was a high volume of calls (middle of a week day) and that they would have to call me back.. would have been nice to have been told that BEFORE I waited on hold for 15 minutes... still better than Comcast though because they havent stole my money like Comcast does every other month.

Daniel Wood

Called at 230 about the Internet being down, fixed by a technician who came to our house by 430 on the same day. No charge given due to a simple mistake made when it was installed. They took responsibility and, the Internet works great. Ive had falcon broadband for 3 years now and have never had a problem with their sevice. Highly recommend.