NTS Communications

1220 Broadway St, Lubbock, TX 79401, USA

Address:	1220 Broadway St, Lubbock, TX 79401, USA
Phone:	+1 800-658-2150
Site:	ntscom.com
Rating:	1.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 16

Reviews 6

Aaron Sims

Ill start off with some quick facts, and then lay out a clear and concise overview of why you SHOULD NOT CHOOSE NTS for your TV service. Quick facts: I had NTS TV and internet for three years, 2012-2015 I live in Brownfield, TX Period of TV service interruption: Mid January through Mid March, 2015 I continue to have the internet service without any major issues In January, 2015, my TV picture started to randomly freeze, which would last anywhere from 1-20 seconds. Thinking it was just a minor inconvenience, I would change the channel back and forth quickly, and the problem would stop for maybe 15-20min. As the days past, the picture freezing issue became worse and worse to the point where our weekly shows that we’d always DVR to watch (ex. The Walking Dead on AMC), would have large gaps of the program missing. Pretty anticlimactic and annoying for obvious reasons. It then quickly turned into continual freezing for up to 15 minutes at a time, on any channel. I decided to contact NTS to report the problem on 2/24/15 and they agreed to send a tech to my house. *Spoiler alert--14 days, one on site tech visit, and 10 phone calls later, I was told by NTS that there was NO SOLUTION to the problem. I spent much of my time speaking to both the Customer Care dept. as well as the Tech Support line, both of whom seemed completely unaware of what each side was going to do to resolve the issue. Tech support informed me the freezing problem I was experiencing (which NTS had been aware of in our area for several months) would continue and that there was no solution. They also could not give a basic timeline as to when there ever would be a solution. Customer Care suggested that I should just continue with my service, as is, and they might have an answer in a couple weeks. Pretty unbelievable in my opinion. Perplexed as to why I would continue paying for TV service that did not work, I then told NTS I would be forced to look for other TV service providers, and would be canceling my TV. NTS could not offer me a working service, on top of the lack of working knowledge for that service. The day after canceling my service and returning all the equipment, NTS called to inform me that I had setup the easy pay option, and would continue to be auto drafted the TV charges for the next two months. They asked me if I wanted to continue being charged for the TV service. I then asked the lady on the phone whether this was a serious or comical question. NTS: This is NTS communications…we see that you canceled your TV service with us, just wanted to check with you and let you know you are going to be billed for the next two months for TV service, would you like us to stop that auto payment or leave it as is? Me: (dumbfounded but kind of laughing to myself as I replied) Umm… no thanks, please do not charge me for the next two months for TV service that I no longer have. NTS: Ok, just wanted to check with you first before I stopped the auto draft for the TV bill. Hopefully this review helps someone, and to let them know there are better options out there for a TV service provider.

E.H. Uwe Beltz

Very concerned! Went from Suddenlink which was horrible! Now waiting on Friday for someone to contact me. They sent someone out on Monday to make sure my fiberlink/line was connected to house despite telling them it was based on what person we bought house from told us. IT WAS! Service guy was awesome and friendly but not surprised on this wasted call. When I set up appointment they said this had to be done Monday because nothing in record indicated service was established but they would be out Tuesday to connect. When I called Wednesday they told me they had to port over number from Suddenlink and then they would make appointment - WTH?!?! They said they were waiting on Suddenlink. Called Suddenlink this AM and they havent heard anything! Now, it is Friday and I still havent heard from anyone at NTS! WTH?! Now have to wait until 8AM to speak to NTS Customer Service - 4 days after it was to be connected to ask WTH? SMH - please dont let this turn out to be worse than Suddenlink!

Stephanie Stewart

The actual internet service is fine. However, their customer service is terrible. We moved to an address that they do not service, and for some reason, we cannot seem to cancel our service. My husband went in to cancel it. A month later, we have a bill. He calls, and they say they have no record of him coming in to cancel it. As a result, we have to pay the bill, but they will cancel it so we wont receive another. Well, we just received another bill that they saying is past due. We have not lived in a house which they have serviced for five months now, and we are still having to pay for it. If you always plan on living where they provide service, fine. If not, dont get them since you will probably spend the rest of your life trying to get rid of their service. They are crooks and liars. Of course the lady said she had no memory of my husband coming in to cancel service. It was her mistake that caused us to have to keep paying for service.

Irwan Djajadi

Service sucks. I used to love NTS, but I noticed for the past year, its difficult to reach someone. To be fair, I was very happy with my internet/TV service. I didnt have much problem, and its pretty stable. But they seem to have very limited customer service people. Im having a hard time trying to close my account. I closed my account Oct 12, 2015. I kept getting calls saying my account was past due. Called them repeatedly, they said the account is closed, and in fact they owed me some money. Mar 2016 I got a bill from a collection agency. :-( Update: I managed to clear the collection agency problem. They thought I owe them, but turns out they owed me some money. Its Aug 2016 and I still havent gotten any confirmation my account is closed.

Jason Hankins

I signed up for Service on June first and still do not have service. It is now December. I call NTS about three times a week, and have never been given an explanation other than I am on the waiting list. Curious since my neighbors who signed up weeks after me have received their service. There have also been NTS trucks showing up trying to instal service for my next door neighbor who has moved and the house is vacant. I have never experienced customer service so unbelievably bad. I would rather call and try trouble shooting my laptop with someone from India than NTS. At least they eventually fix my problem. I would never recommend this company to anyone. Oh and Im still on the so called waiting list.

Jennifer Spivey

I had to wait for over 12 hours for them to call me back and all the tech had to do was reset the network for them to see my new router. 12 hours for something he could of done while he talked to me for 25 minutes. It would have only taken him 2 minutes to fix it, but instead he gave me a ticket # and said someone will call you back. After an hour a called back got the same tech who told me he was way too busy and was still work on a really bad issue. It would have only taken 2 minutes to fix my issue!!!!!! But he had the time to talk to me for 25 minutes which I thought he was working my issue. I was sadly mistaken.