Cable ONE Inc
| Address: | 12261 US 49 ste 8, Gulfport, MS 39503, USA |
| Phone: | +1 228-864-1506 |
| Site: | cableone.net |
| Rating: | 1.8 |
| Working: | 8AM–6PM 8AM–6PM 9:30AM–5PM 9AM–6PM 8AM–6PM Closed Closed |
Location
Photos 1
Reviews 6
JO
John Smith
After having an account set for automatic bill pay for over seven years my service was disconnected. Problem caused because they linked my bill pay to my bank card that was compromised last holiday season due to a card skimmer. OK, the bank cancelled that card and issued a new card, at the time I was naturally most concerned with recovering the 2K plus that was stolen from my account. January thru March came and went, I was unaware that my payments were not being debited. Although cable one had my home phone, cell phone, email address and office number the first phone call I received was this week from a debt collection agency. They did not attempt to call, text or email me to let me know there was a problem. The customer service at the Gulfport office is the worst I have encountered in a long time, the female office manager could care less what your problem is and makes sure that you understand that she could care less, she is a classic example of how to drive your clients to another service provider. Bottom line, I lost the phone number that I have had since I bought my home and cable one lost a great customer. I turned in my equipment this morning at the Pineville road location which has excellent customer service. I have another account with cable one that will be closed early next week as I have already signed a new contract with another service provider that will provide more service at $55 less per month. Bottom line for cable one, you lost a great customer that had two accounts and was paying $300 per month for lousy phone service, internet access that never came close to delivering the advertised speeds and a cable TV package that is not competitive. Cable one can bank on word of mouth advertising from my Family and Friends, and it will be negative. In this day and age for a business to be unconcerned about losing clients is a strategy that will likely have negative results for that business. Imagine if you will a telecommunications business that cannot provide a text alert message that there is a billing problem, a business that has so little regard for a client that spends three thousand six hundred dollars a year that they cannot make a courtesy call to their phone or send a courtesy email? If you are thinking about using cable one, dont because they have no concern or respect for their clients and they absolutely do not deliver the internet speeds they promise, their phone service is problematic especially when it is used to support a security system. There are other internet service providers, others who provide more television channels for less and any provider can provide far better phone service for less.
SO
SoggyCow
i paid for their fastest package which is 100Mb/s (which is actually 12MB/s (they trick ignorant people with bits/bytes)) the tech installed the internet to my house, said i was going to be tethered into my neighbors line for 6-8 hours until my line was activated. For 2 weeks they had me illegally linked into my neighbors home internet, slowing their already slow connection down, pissing them off. I was still paying for the 100Mb/s, which for 2 weeks I was illegally getting 5Mb/s from my neighbor that again, the tech tethered in. The only reason they gave me my own line after 2 weeks is because I had to call them a few times, the operator said they "forgot" and i when i asked if i had never called about it, he said, "it would have always stayed that way". I called again for a refund - the operator said she would refund me. I called the next day - new operator said no refund was ever put into the system. Liars and thieves. I lost over $200 in bullshit, contacted the Better Business Bureau and submitted a complaint, then called AT&T and they hooked me up WITHOUT ANY PROBLEMS the day of the installation. No doubt my neighbor and I could sue CableOne, but i have other things on my plate. In short: Buyer Beware!
BE
Bethany Scott
I went in the office on Friday to get a replacement for a bridge that Cable One had came and set up at my house to allow the WIFI to reach my bedroom. The bridge had a part break off so I went in the office Friday to replace it. (I was willing to pay since we were the ones who broke the piece off) They were very friendly and nice and said they would send someone to my house that day. I went straight home and waited and never got a phone call, and I sat at my house until 6 p.m. I decided not to call Monday and see if someone would call me because maybe they got busy Friday. I wasnt upset.. Monday no call.. Tuesday I call and experienced the worst customer service the man was rude and told me I didnt know what I was talking about he said no one came and put a bridge on. He said he would not send someone to my house because it shows my service is working and there is no need I explained that the service is working it just doesnt reach the bedroom hence the reason we got the bridge. He then proceeded to tell me I was wrong and that he wouldnt be sending someone out to help me and that he couldnt help me.
JO
Joe Balls
Terrible, I was forced to ask for a refund before I ever had service. I made my payment on Friday when I received an email stating Id be contacted by phone or email within 48 hours about my new service. Tuesday (four days later) rolls around with no contact. I had to call in only to learn that they never bothered to schedule my service to be connected. The rep didnt really know anything about his job. Then suggested I could just pick up my modem and do it myself (what was I paying for again?) I go out of my way to pick up my modem only to find that the office closes before I can possibly get there. So I call to schedule to have them cone and install my service. The soonest? Thursday of next week. Im sorry, Im not paying you up front to wait two whole weeks before Im connected. Not once did anyone apologize or even try to remedy the situation. Cable One, AT&Ts best spokesperson.
A
Anonymous User
Such a hassle to get my cable transfered to a new address. I had to update my number 3 times with them and they still called my work instead of my cell phone to let me know they were on their way. I was not at work at the time they called. When I got back my coworker told me that they told her they had been waiting "forever" outside my house. I called my husband who was home waiting for them and he said they never came. I tried to call both cable one offices in Gulfport and Biloxi. The line was either busy or it would constantly ring. I am now having to drive all the way to the office to get some answers. I would hate to switch dish network but if they treat their paying costumers any better, I might decide to!
ZA
Zabren Luviatress
Ive used cabeleone for a long time and I feel that the service is great. Yes, I have been disconnected at the most inconvenient times but no service on the coast is so perfect that it doesnt have down times.Recently I called to have them come out and my service was restored within the same day that I called. Ive only had to wait at most 2 days for someone to come out and help. This service is better than most and I would not change to another service. Ive had other services and I honestly do not care for them. Cableone is the only service that I can really count on especially when it comes to taking online classes or playing video games online.