Charter Communications

Address:	809 Central Ave, Kearney, NE 68847, USA
Phone:	+1 855-757-7328
Site:	charter.com
Rating:	2.1
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed

Location

Photos 12

Reviews 8

Andy W. Griffith

I am extremely disappointed with Charter at this time. I have been with them for almost 5 years now. Using the internet and cable. Till now everything has been pretty good. I know I pay a premium and I am currently not under contract so that is part of the reason. We have been having problems with our cable for about 2 months now and have brought it to there attention. They sent someone out to resolve the issue he was there for 5 minutes and said that he fixed the problem (it really wasnt fixed though). The next day we are out on our deck entertaining friends and we notice a long black cable running from our house through our yard and into my neighbors yard to a cable box... They never once mentioned anything about doing that. They just took the liberty to lay a cable down through mine, and my neighbors yard. Here is the kicker though. They wont be out for 2 weeks to bury the cable! I called and complained then was sent to a "retention" specialist that was going to get someone out there and call me right back. Guess what they never called me back!!! Just writing this makes me angry. I wish I had better options...

Chuck Kreis

Have Direct TV. Was going to change to cable cause it could actually save me a little with the bundle. Scheduled install. Took off work to meet him. Installer showed up with no idea what to do. Said he couldnt get to the cable box due to it was in my back yard neighbors yards (3ft from my back fence). Wanted me to try to get a hold of my neighbor and get permission for him to go into their yard. Shouldnt they know where there equipment is and schedule that before they come out? He asked questions and then as we were answering he would interupt and ask a different question. Every time we asked a question, he would say "I dont know I have to call my supervisor." But never did. Finally had to go back to work. He still hadnt done anything. He said hed call us to let us know status. Never called back. Call 6 hrs later they said they had to reschedule for another time. We cant afford to take off work again to have someone come out and do nothing again. Told them forget it and cancel my order. This just reminded me why I left them over 2 years ago.

Eugene Hansen

Neighbor had cable installed , my cable had gotten cut during process. They totally ignored locates. Tech came out and confirmed my cable had been cut right. He was gonna leave it for possibly god knows when until install contractor could get to it. I grabbed a shovel and started looking for cut as he watched. Found two cuts followed by him putting a temp splice. A work order was put in for new cable. Heres the jest of accumulated events over a two month plus duration; four techs , three work orders , two " New cable has been buried " from spectrum, its been proven no new cable yet !!! Now for the sixth time Im waiting on a return call from dispatch for another work order confirmation ( meaning well send out another tech to confirm install still hasnt been done ) ! Thatll be followed by another work order with instructions to call ? THEY NEVER CALL ( installers ) as instructed on work order 48 hrs ahead !!! WOW !!! To clarify ; no trench line or any signs of digging ! Talk about being over a barrel ! Oh yeah , my bills due lol ! Bad bad bad !!!!!!

Bailey Scheele

HORRIBLE, I went in to set up an account cause I am a FIRST TIME CUSTOMER, I have them all my information, the lady working told me everything was good to go and that someone would call me to confirm later that night, no one called. So I just thought that someone would come tomorrow to set everything up like the lady had told me, well an hour goes by and still no one showed up so I called and they send me to customer service where they tell me that there isnt even a history of me being there? That my account wasnt even filled out all the way and that the order was never sent when I went into the store and set everything up with a worker!!!!??? Then the lady on customer service proceeds to tell me that she will call me back when she finds out if they can send someone today to set it up, she NEVER called back!!!! This is horrible customer service for someone who hasnt even fully dealt with the company! I DO NOT RECOMMEND GOING HERE AT ALL.

sayrejacob383

It took me about 5 hours to get the internet running well enough to write this review. The service of this company has ALWAYS been terrible. I literally knew one of their employees and he says they arent even trained. They asked him to essentially put a hole in some ones wall and not once did they train him on how to do it. Avoid this company entirely. The frustration its caused is probably lawsuit worthy. In the past I have refused to pay this company for its "services" for 3 months because my internet was so bad. They lied about coming to my place to fix the problem, they harassed me to pay them, they were quite threatening and this problem was NEVER remedied. I even refused to drop off theyre garbage router. I told them to come pick it up as I wasnt wasting any more of my time with it. Now my parents and friend are having the exact same problems and always have. Theyre is nothing this company can offer you.

Dianne K

I signed a 24 month contract to get internet service. Had a great experience, but knew price would change at the end. I checked in January to see when it would change. The agent told me October, 2012. I verified that if I checked back in September, I could avoid sticker shock, and plan my next move. Opened my bill today, and it jumped almost $20. Tried to log in, no luck. Did chat, and learned the system was down. Tried billing chat, and learned that my account changed in June, no October, and they had no promotions available, except to cut my speed in half to keep the price a little lower. Im decreasing my service, and searching for other options. Very frustrating.

RetiredTeacher David

I have had two installations with these folks. They have provided good service, especially the techs. I wonder if some of the other reviewers have a bit of a hot head. I tried Frontier and they were much more difficult to work with. I have also used Cable One and Century Link. Of these, I have had the best experience with Charter. The only reason I did not give Charter a 5 is because of their annoying calling practices to get me to upgrade. My apartment has a block account and the tech said the callers do not see block accounts so maybe that is why. He told me to tell them that next time if they call again as I requested yesterday they quit calling me about it.

Skyler Jenkins

The worst customer service there is and if you use them youll find out because you have to call them for problem all the time! Charge extra for trying to fix their own mistakes. They shut off my service instead of the apartment above me and charged over $100 and a week of no service to fix it! Thats just one of many things they get away with because they are the only cable Internet in town.