Fairway Collision Center

Reviews 9

NE

Neal Wegener

Great reviews. Guess they havent checked out Fairways (lack of) ongoing customer service. Sure isnt the "good old days," right? I had two repairs done at Fairway Collision Center a few years ago -- they replaced the front left fender and front bumper, and replaced a rear view mirror in another repair. I was very careful to follow their instructions about how long to wait before washing the car, and to go to a brushless carwash. I noticed within a year afterward that the paint was starting to ripple on the bumper, and that the left fog light was loose. Guess I should have followed up right away. The paint has gotten worse and has peeled off the bumper in various places around the license plate and right side, as well as on the left. One of the owners, Nathan, came out and looked at it, found a 1" square dent and concluded that I had been in another accident and that I was "one of those customers who re-damages their car & then expects the body shop to make more repairs." Right. Im sure a 1" square dent would have caused the paint to come off all different areas of the bumper and would have knocked the fog light out. Sure. It has not been in another accident. Fairway is just being jerks about admitting that their paint job didnt hold and that they never secured the fog light. Youd think that as much money as we (and State Farm) have paid for repairs, that they could have at least offered to repaint the bumper for less. But thats not customer service in 2017...for sure not at Fairway Collision. I hope State Farm reconsiders taking them off their Preferred Provider list.

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Nicholas Browne

This is a Geico Xpress location and there is a GEICO estimator on-site who can answer all any insurance questions. For GEICO clients this is a real advantage. When reviewing the damage to my truck I mentioned that I did not have to have the manufacturer emblems replaced on my tailgate. They cost $75 and serve no purpose other than advertising for the manufacturer. As a result, the estimator reduced the cost of my deductible by $75. That was a big savings for me. As for Fairway Collision, they did a great job. The tailgate had to be painted and it matched the color of my truck perfectly. Plus, they gave me a written lifetime warranty of their work. The work was performed according to the original schedule and the staff were friendly and helpful. When I picked up my truck I asked if I could get a small bottle of the leftover paint for touch-up and they went back into the shop to get it for me. They exceeded my expectations and I highly recommend them.

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Queen Katherine

Fairway Collision repaired the hail damage my car incurred. They did a fantastic job! You cant tell where any of the dents were - and my car was really bad. Jacob was especially helpful, Katie is extremely friendly, and the owner is beyond kind. Everyone at the shop worked together to make the process as easy and pain-free as possible, which I appreciate. They are a recommended facility by Geico - and Chris Whittey, the Geico adjuster, couldnt be any nicer. He was very thorough and fair. My experience exceeded my expectations so much that I am going back to have something else repaired on my car that had more to do with my 17 year old son than the hail storm. My car was finished early and the job was done right. You can trust Fairway Collision Center - I not only trust them, but I highly recommend them. Theyve earned a lifelong customer in me.

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C Tiggemann

First of all Id like to say THANK YOU for fixing my car and doing such a great and speedy job! Ive used another Geico collision company before (who did just an awful job and it was probably the worst 3 week experience ever, PS anyone out there NEVER go to Caliber Collison, if there was a rating for negative stars they would have it) and was a little leery about it this second time, but you guys turned my thoughts right around! I can honestly say if I ever need to fix my car again I will be turning to you guys! It was too funny I had already picked up my car and you had sent me text updates that my car was ready for pickup. These guys are THAT FAST! Super friendly staff as well! The last thing anyone wants to deal with after having their car dinged or beaten up is to deal with a careless staff, so thank you for that as well!

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Beau Hebert

I am genuinely beyond words at my experience. In the recent blizzard I ran over a pile of snow that detached the splash guard under my engine. It scraped along the ground causing quite a noise. At the recommendation of a friend I setup an estimate here and brought it in today. The guy told me itd be just a few bucks to fix myself if I bought the pins. He said they could do it for around $50. I am not a car guy so I said Id have them do it. Cut to five minutes later and Im leaving with it completed and no charge! I didnt expect the repair to be completed today, much less at no charge. I get that it was a minor thing , but this just doesnt happen. These guys have a new customer for life. Theres a reason their rating is so great, what a class act!

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Bryce Rafferty

Getting in a parking lot accident isnt what anyone wishes for on Christmas eve, but accidents can have a way of providing long run reward from time to time. In my case, my insurance directed me to get my vehicle serviced at Fairway Collision. This was certainly a case of accident and reward. The entirety of the staff was incredibly accommodating...even going well out of their way to transport my vehicle to and from their shop given my disability limits me to a particular and unique set of modifications that arent interchangeable with other cars or vans. The finished job is top notch and the service impeccable; local feel with world class results. I would recommend Fairway Collision to any and everyone looking for a five star auto body shop!

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Ross Whitesel

Amazing customer service experience from beginning to end! Great communication! Unfortunately its seems I visit a collision center twice a year having a fleet of vehicles and all, so gaiging my experience at Fairway Collision to others I feel is right on! A business owner myself worth a fleet of vehicles, I understand that the right people/employees are paramount. This place is full of amazing, passionate and happy employees! Not that every collision repair might go the way mine had, but my Eta was 5 days but completed in 24hrs, thank you Fairway Collision! Your new loyal customer, Ross.

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NI

ninon houlihan

The folks at Fairway are incredible. My car was rear ended in the parking lot recently and it incurred some visible damage. I brought my car to Fairway and from the moment I walked in the door I was treated with outstanding customer service. Nathan was extremely helpful and his polite demeanor made my experience that much more pleasant. When I got my car back, it looked brand new. Ill only go back to Fairway if I need any auto work in the future. If you need some auto body work done, make sure you take your car to the folks at Fairway.

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Meghan Hudspeth

I had to take my car in to get fixed after a hit and run and everything from start to finish was just fantastic. Having to deal with an accident is never a fun experience but Fairway Collision really went above and beyond to make sure that everything past the accident was as stress free as possible. I would absolutley reccomend taking your car into this collision center. They work directly with Geico as well so if you are making your claim through Geico it is a one stop shopping experience.

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