OfficeMax

801 E 120th Ave, Thornton, CO 80233, USA

Address:	801 E 120th Ave, Thornton, CO 80233, USA
Phone:	+1 303-920-3486
Site:	officedepot.com
Rating:	4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–8PM 10AM–6PM

Location

Photos 17

Reviews 17

Adam Pacheco

Stoped in for school supplies today 8/12/2020 to take advantage of the penny sale. The only sales clerk was a young man who was clearly upset with life. Ahead of me was several like minded customers. The first lady was was over charged for her folders. When she explained he over charged her he was extremely rude saying she got the wrong ones. Happens to been exactly the ones I had as well as the lady ahead of myself. The real kicker is he told the 1st lady to go to another register and would fix it after he helped the customers in line. The second lady (very attractive) bought the exact same folders as the first but hers were a penny. Happy I thought I did get the right ones. My turn next I was looking at the poor first lady waiting for him to fix his error. Just to realize I to was being over charged for my folders. I may have not have been as polite as the first lady being scammed by this kid but I was not going to over pay. When I told him overcharged his response was "well do you still want them?" Really. I looked at him, told him yes but at the price advertised. His reply was are you sure you got the right ones. My response was of course there same as the 1st lady, same as the 2nd lady who just was charged the right amount and oh did I fell to mention the same employee help all three of us get the exact same folders. So how on earth could he be screwing up so badly. By this time the line is building with more like minded people behind me. The first lady is waiting for him to fix his mistake. So he rescan my transaction and low and behold he got it right. I wanna know is what kind of scam are you allowing your employees run? What has happened to your customer service where your allowed to be rude and show so much desspleser and sexism to coustmers.

Christi McClure

I only have 3 stars because occasionally (like today) there are a couple of, generally younger guys, that dont give very good customer service and seem to just stand around doing nothing most of the time. However, when I was there this last Monday, the girl that helped me with printing things from a flash drive I brought in was AMAZING! I handed her the flash drive and said I wanted everything on it printed. She asked appropriate questions, including if I wanted them in color, or just black and white. I asked her the price difference and she immediately told me the prices and suggested that I separate anything I wanted in color so that I wasnt charged the higher rate for the multiple pages that were only black and white to begin with. I left her to it and went about my other shopping. She came to find me asking about a copyright question. I showed her the permission in my email and asked if that was enough. She looked over it and said yes and thank you, then went back to it. Again, a little bit later, she came to find me to let me know that there were more pages than expected and the price was getting a bit high. We walked back to her computer, looked at what she had printed, what was left to be printed, and discussed what changes to make. She was VERY wonderful about the ENTIRE experience! She is the kind of people that keep me returning despite the occasional slacker! I REALLY wish I remembered her name! I would take it to her manager and let them know this girl is the BEST!

Logan Koontz

Im sure that customer service here should be great. However, my experience has not been so great. If you need a print job done in a hurry DONT GO THERE! The young lady told me that there were jobs ahead of mine and would be about an hour, that was fine. Two hours later when I had not heard from her (which is what I was told would happen) I called her only to find out that my job had not even been started and would be another hour. I told her in the store upon my initial interaction that I needed my materials back asap as I was using them. She did not seem phased by the fact that her one hour quote had now turned into a 3+ hour job. Not very happy with this location, really wishing there was a Kinkos FedEx store around here as they have always gotten my needs taken care of in the time frame expected usually while Im in the store. OfficeMax failed me.

davis zeballos

This place sucks, they do false advertising they promise the same day for business cards and the lady with the black shirt tell me is going to take 3 1/2 days because she is working in 2 business cards orders . This place is not professional and I will not come back and will refer all my friends some place also not Office Depot they suck too.

Anonymous User

I was blown away by the customer service and thats saying something coming from me. Everyone was friendly, they answered my questions, they showed me where everything was, and when my 5 month old became fussy, they let me use the break room faucet to make him a bottle. I will be a return customer for sure! Also great deals on ink refills!

Anonymous User

I just bought an open-box camera, got home, and the cameras accessories were for a different camera. Also, the camera didnt have the USB cable (not uncommon for open box items). Not only did the manager get the right parts, but he opened up a new camera to get a USB cable for me! I will shop there again for sure!

Danielle McKenzie

Great staff - Im usually greeted within a minute of walking through the door and they always point me in the right direction. Prefer over Staples or Office Depot.

Nade Mchale

This is a clean place. Every time I go in Im asked if I need help. They have paypal option to pay at the register. Which is nice if you want to use PayPal credit

Rob Scott

Very helpful manager named Ken. They price matched a competitor and were very easy to shop with. Big improvements over these office type stores nearby.

Maria Tena

Don was very attentive. Great staff. Great service.

Bob B

Always a helpful employee to answer questions.

Sanjiwani Rai

I wish I could give 0, service sucks....

Nephi Wright

Very expensive for what you get.

Joe Casper

Great staff and clean store.

Tina Walker

Nice staff,good location.