Golden Coach Works

Reviews 3

DA

David Vong

2016 car show season is approaching and I thought that I would provide 6 month update review. Not entirely happy with my results, and Im still disappointed at my car. Was recommended here as they supposedly had amazing body work/painting skills. To be brutally honest, the only thing that was amazing to me was the sheer lack in quality work that was done on my car. In June 2015 my car was involved in some pretty decent hail damage, somewhere to the tune of close to $9K. I made a claim with insurance and then asked if the could also fix two holes in my front bumper about half the diameter of a pencil. Was told no problem. Later on I was informed it was going to be an additional $398, which I thought was a lot for two minor holes, and I had to pay out of pocket, but I digress I okd the repair as I appreciate quality work. My fault there. Dropped car off on 8 July 2015, and told it would be done by 22-23. Didnt get car back till 7 Aug 2015. I wasnt in a hurry for my car back, as I have another car. Take your time to do the job right, Im patient, and I just wanted to have updates with my car, which I did not receive unless I called them. Upon receiving the car, I was shocked to see the lack in quality work that was done. There were a number of issues that needed to be addressed, and I was told to bring the car back in two weeks to have them fixed as the paint needs to be cured more. I typed out a page outlining issues with what I received. Door handles were scuffed and discolored, paint runs along the body and hood, edge of hood had little to no paint on it, fender edge had no paint on it, rear deck lid was wavy, old chipped emblems reused when new ones were supposed to be used, interior was a mess, missing interior tabs. Two weeks later took the car back and was told issues would be taken care of. Got the car back, paint run still in hood, edge of hood painted over with a paint brush, same with fender, Rear deck lip still wavy, missing tab in passenger door. They tried to order the interior tab for me, ordered the wrong one, told me they ordered the right one. I ended up ordering the right one myself as I was growing tired of the disappointments time after time. My car is a limited edition model, its numbered, and I was expecting a top quality repair. My insurance adjuster only put my damages at half of what GCW estimated me, but I chose GCW because I was under the assumption I would be receiving quality workmanship. In the end, I would probably not recommend them as I am not 100% satisfied with their work. Granted they did do some type of repair thats why this is not a 1 star review, they did do some kind of work, just not work anybody would or could call quality workmanship. Its embarrassing to me when I take my car to places and people point out the flaws that werent fixed correctly. Hopefully GCW has improved the quality of work coming out of there for any subsequent clients. ***Update*** Jana fixed some of the issues with the car. Still not 100% like the car used to be, but its enough to meet a minimal acceptance.

AS

Ashley Podoll

Im fairly new in town, got in an accident, and Golden Coach Works was recommended to me by a local business owner. Id like to ask what else that owner can recommend just so I make sure to avoid EVERYTHING they suggest. Golden Coach Works told me Id have my truck done on a Friday. 18 DAYS after that Friday I finally was able to pick it up. Not hold it an extra night or a weekend, but almost three weeks...all while promising not today, just a little while longer multiple times. If any of that sounds reasonable to you, or if, say, you hate your car and really like rental cars, you are in luck--this is the body shop for you. I get that stuff happens, maybe they were backed up with work and didnt have capacity, but each excuse and delay and apology was followed by Golden Coach NOT actually calling me to tell me if they were finally done, which meant that--based on my cell records--I called them over a dozen times in that period to figure out whether they had lied to me again or if I was finally going to be able to pick up my truck. I was forced to cancel a planned vacation to Moab at the last minute and make multiple allowances based on the total lack of faith I had in any new delivery estimate they gave me. On one occasion and after multiple assurances I ordered an Uber and was 30 minutes from their shop when I decided to call *again* only to find *again* that because of one thing or another they were going to have to hold it over the weekend... which became 4 days. Why didnt they just call or text to tell me this in advance so I could plan accordingly?! Only bright spot was that it became a running joke in the office what had *actually* happened to my truck, as in, Maybe rather than fix it they decided to rebuild the whole thing from scratch and got lost bringing the iron ore down from the mountains to smelt and turn into toyota. Finally they were done (no complaints about the work itself) and when I went to pick the truck up I noticed two separate places where a part was missing or damaged and not replaced--including the front license plate, which I have nothing to attach to or with--and Golden Coach Works assured me they would get right back to me with info to pick up the two parts and get them on the car. As of this writing it has been two weeks, still no phone call, email, letter in the mail, brick through the window with a note attached...nothing. ...And Id call, but lets face it, will they just make an excuse and then expect me to believe them when they tell me to go ahead and come in tomorrow?

NO

noel edwards

I took my 1978 Silver edition 25th anniversary Corvette for some fiberglass work to golden coach works. The vet was in show condition. The fiberglass work was stellar. The paint matched perfectly. However, while in the shop, the exterior of the car was damaged. They also tore the fabric on the drivers side door. I think that the tech who did the work let his tool cart ding the drivers side of the vehicle. While in the shop, the other side of the car was also damaged. I advised the owner of the shop of the damage when I picked the vet up at their shop. They have paid to have the fabric repaired at a shop of my choice after sending me to the shop they try to get one to use. The place looked like it was out Ma and Kettle on the farm. It did not inspire confidence. Now they have refused to repair the exterior damage even though I had a very substantial personage with me who has intimate knowledge of the condition of the car. When the owner and I discussed the damage she said that I could bring the car in that day however, it would sit outside - at the height of the hail season - until September 22nd. The car is, of course, all fiberglass. In the event of a hail storm - which happened shortly after I picked the vehicle up - the Corvette would have been ruined. They are now refusing to do the exterior repairs and have even threatened legal action if I dont stop reviewing on the various review venues. I shall continue. I am like the terminator. I have no fear. I can not be reasoned with. And I WILL NOT STOP EVER! They should get in. Sit Down. And hang on.

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