Kensington Auto Service

Address:	89 Harding St, Berlin, CT 06037, USA
Phone:	+1 860-829-7377
Site:	kensingtonautoserviceltd.com
Rating:	4.1
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–1PM Closed

Location

Photos 20

Reviews 8

Vipul Patel

Took my Trailblazer in to Kensington Auto because we noticed a small oil leak. They said it was the rear main seal so we had them repair it. Got the vehicle back and we were still seeing oil drips in our driveway, so the shop took it in and repaired it without charging us. We still noticed it was leaking and the shop said it might just be spilled fluid from the repair. So we took the car in for the next oil change and asked them to look at the same leak which they repaired. He told us it was not the rear main seal leaking anymore but now the transmission is leaking. They charged us $25 to look at the leak and put leak detecting dye, even though this was a result of the repair they performed. Justin told me they would have to remove the transmission to see what was leaking and that it was probably the transmission pump. He quoted us $1000 just to take the transmission off and look at it. Why are you charging me when you removed the transmission to fix my rear main seal and the transmission wasnt leaking before I brought you our vehicle? He didnt want to hear it and said to bring it in in a few days. Well I decided to have my mechanic friend look at it and he agreed it was Kensington Autos fault if the transmission is leaking, and they probably tore the torque converter seal. After that I power washed the fluid under the vehicle to see if it was just residual fluid from a sloppy repair and hoping thats the case since I havent seen a leak in a few days. If it is still leaking and the shop doesnt agree to fix it at no cost, we will have our lawyer get involved. Either way, I will not recommend this shop to anyone, nor will we take our vehicles to Kensington Auto ever again.

Jhony Batista

Went here for a transmission oil change. A couple of hours later I received a call saying my transmission wasnt shifting properly after oil change was performed. I was quoted $2800 for a used transmission. Couldnt even make it home thats how bad the transmission was slipping after they change the oil. So frustrating because everything was working fine before. After paying them for their work and tow bill, now I also need a new transmission. Will never come here again and wouldnt recommend to anyone.

Ray Martin

Excellent customer service. Very honest. They corrected a problem with my car that was missed at a previous visit. They could have easily said it was something else but they owned up to it, fixed it at no charge AND did extra service at no charge also. These guys are great!

Michelle Manzione

I have been here twice already. First time for an oil change and the second for an emissions test. The service is fast, friendly, and reliable. No tricks and pricing is fair. If you need anything done, this is the place to go!

Marty Grizzanti

I work with Lenny. He truly cares about his customers. He knows his word of mouth is his best form of advertising. Give this guy a shot!

JIMMY IV

#1 shop located in berlin/kensington, ct.. thank u Justin for all your hard work. and thanks to the whole crew there!!

Llavi Kastiyo

Got my emission testing done there. It got done fast was there 15min tops. Very friendly there

Chris Giesselman

Best guys in town. I go to no other. 5/5